Reflection

I came in here with 2 of my friends. The manager was a total jerk. We came back to reclaim the shoes we put on hold. She brushed us off and said the shoes aren’t there. My friend asked her again if they put the shoe she was going to buy back on display; she shrugs her shoulders and says I don’t know. This jerk didn’t even bother to really look or even apologize. I told her we were told they would hold the shoes for 2 hours. It didn’t even pass the 2 hours. She even argued with me as I was trying to make my point that she didn’t have to be so rude to my friend who was shopping for shoes. She talked over me which basically is arguing with me. LADY, if you knew anything about customer service, you would NOT BE arguing with ANY CUSTOMERS… ever. No matter what, the customer is always right. You as a manager should know that of all people. Your job is to only LISTEN to what is being issued here and then resolving it. And you calling me immature for calling you a b****, well you definitely deserved that on how you portrayed yourself. We were mature enough to talk to you like a human being, but your customer service needs to be worked on. Whoever made you manager was definitely high. My advice to you as I’ve told you earlier, if you hate your job that much don’t even work there. Lesson learned for you is never to talk over me cause I will embarrass you. You have no right to talk to me in the way you TRIED to, because you were definitely wrong. I have worked retail so I know what’s up. You sure as hell look so damn miserable. I feel sorry for the owners. You’re no damn manager cause you obviously don’t know how to manage customer service. You need to go to school and learn how to SPEAK to people, and handle the problems like an adult. Not argue like a child. Do everyone a favor and quit. Just don’t work retail. Buyers beware of this store. Do not shop here. No potential customer deserves to be treated the way we were.

Great shoe store! nice styles great prices! they always have a sale going on. One of my favorite shoe stores.

Two stars because the shore aren’t bad and prices aren’t either
Caroline and the other girl that was working today. Was in the back basically the whole time. They talk to each other and their visitors (friends).
Terrible terrible customer service. People walked in and out and were not greeted or were greeted and ignored. Shows why it isn’t too busy in there.

Seriously. Why do shoe stores feel the need to blast dance music at such high levels? My wife came in to look for some wedges for her, not feel like we’re in a Vegas nightclub! We were practically yelling at each other just to carry a conversation. Terrible shopping environment.

I came in on June 29^th to find specific black shoes I was searching for, and I finally found them! The only issue: the material that it was made from made both my feet SO dirty.
Once I tried the shoes on, the soft velvet material transferred from the shoe onto my feet.
Then, when I told the young sales girl that my feet got dirty from the shoes she gave me, she simply gave me 1 paper towel. Fortunately, God blessed me with TWO feet, so I had to ask for 2 paper towels and she gave them – without even apologizing nor asking what I’m even referring to. Might I add, there was no one in the store. Unless you’d like to count my boyfriend sitting on the fake cheetah couch-​like cube.
I didn’t catch her name, but she was wearing a strapless black romper and has long dirty blonde hair and a bad attitude. I believe she was Hispanic.
To the manager: please make sure your staff is aware of every single shoe’s material and whether it’ll make the customers have to sit on a couch for 5 minutes wiping velvet shit off their feet while the aloof sales girl stands behind the counter and does absolutely nothing. At least the manager was getting stuff done.
To the young sales girl: Please don’t be so rude to potential customers. And don’t think I didn’t see your crooked teeth underneath all that cake popping out after I turned my back and walked out the store. Laughing about your illiterate sense in knowledge regarding the products you sell in your own shoe store?
Needs new employment.

Bought some Shoes for my wife, need it some opinions and they helped me out on doing a great choice! My wife loved the shoes and couldnt be more satisfied. Thank you Araceli!

A cute women’s shoe store on the second floor by Nordstrom’s.
You find flats, sandals, heels, boots, wedges and accessories.
They have many sales or special deals. My friend got a great price for a pair of heels.
Customer service was also great. Very polite and helpful sales representative. I want to come back and pick up a couple pair of sandals

Five stars! Only because it isssss the only place I get my flats, sandals, and heels from. They usually DO tell you all shoes are final sale or no exchange I don’t know why people seem so surprised. Anyways, prices aren’t to high or to low they’re just about fair. I love how they have varieties of shoes ! Yes i COMPLETELY recommend this shoe store.

They refuse to abide by their return policy. I told cashier the shoes look bent will I have an issue returning them she said no. Sure enough they lied and refused.

The shoes are very inexpensive here… None higher than $ 35, and they always have a ‘buy one pair get second pair 50% off” deal.
They are cute, stylish shoes, especially for teen girls and young women. And, really pretty sandles and formal shoes, too. However, the sales girls are always a bit over whelmed here… very hard to get help. I am sure it is one way to keep prices low… however, yesterday, I went in with my two daughters, and we were each going to buy at least two pairs of shoes. After waiting 10 minutes to even get the lone floor girls attention (not because she was slacking, but because she was running her guts out bringing people shoes, and there was one other girl working the cash register), I asked her to get us six pairs of shoes, in each of our sizes (2 pair for each of us)…she flat out told me «No, I don’t have time to pull all those shoes for you. Just one pair per person»…WTF??? We had every intention of buying at least those shoes (if they all fit), plus several pair of sandles for the summer. I just turned around and left. I can’t really blame the sales girl, as she was trying her best to make everyone happy, and with 10 other women wanting to see shoes, it had to be horrible for her. But, I know we weren’t the only ones who turned around and walked out without shoes.

I love this store. It’s much better than Love D upstairs because it’s cheaper and the salespeople are much nicer. The shoes are exactly the same as Love D. I’m a size 9.5−10 depending on the style and there are always shoes that are 2 for $ 10 in my size. How could you go wrong with $ 5 shoes?! I would recommend going on a weekday though because it can get busy on the weekends and it’s hard to flag down a person to get you a different size.