Renaissance Hotel Lax Parking

We checked into the Renaissance Hotel for. Few nights and used their valet service. The next morning we were rushing to leave to make a very important business meeting and the parking guy says we have to pay for our valet/​parking fee upfront. Note that we are staying at the hotel for another 3 nights so we will be returning to the hotel but we needed to prepay for the valet parking service right then and there, even though we’re told them we were running late.
Be AWARE that the parking service is run as a separate company and therefore is not charged to your hotel/​room like every other hotel.

Made reservations on the internet and paid by credit card. Set my estimated departure and arrival times and dates. When I arrived, I found that their computer canceled my reservation because I arrived 20 minutes later than he time I had estimated. They told me that they would credit my account, however I had to pay cash for a new reservation (they said I could not use my credit card). After hunting down an ATM inside the hotel, I had to use two debit cards to take out the $ 358, which cost me $ 4 for each withdrawal.
Only the first two available parking floors were covered, beyond the third floor it is open. The parking spaces were very narrow and the covered portion of the garage was crowded. It seemed like many people had a problem parking their cars as they would take up space in the adjacent parking space, rendering the space useless for an average size car. I waited about 10 minutes for a covered parking space to become available, although my car was filthy when I returned.
The shuttle service was fast when leaving the parking area, however upon arrival back to LAX I waited 30 minutes for the shuttle. I saw at least 3 shuttles from other parking garages during that time. I called the Hotel and they were apologetic and check on the status of the next shuttle. The shuttle meeting point at the airport was easy to find, but the color of the van was different than the one that dropped us off.

Never did a review before but now I guess I have to now… shuttle for pick up is HORRIBLE! Saw tons of other parking spots and hotel shuttles come around more than once. 25 minute wait…

Nice hotel near the airport. Valet parking was quick. Rooms were nice.

I waited longer for pickup than my flight took. They don’t have enough shuttles. Never again!

Would give negative stars if I could. What an AWFUL experience!
Waited for the courtesy shuttle to take me back to their garage from the airport, which I was told arrives every 10 minutes. After waiting 25 minutes, I called the hotel parking desk to ensure a shuttle was coming. They told me to sit tight. After another 20 minutes, still no shuttle. I called the desk again, and they told me they «weren’t running the shuttles this morning». It was 10AM on a Monday. WTF?! Why wouldnt they inform their guests of this inconvenience?! They advised me that I would have to take a cab back to the hotel and they would reimburse me there. Being LAX, the cab line took another 40 minutes. Once I finally made it back to the hotel, I was reimbursed for my cab– but was treated so rudely by their staff I could not even believe it. Not even an «Im sorry». Such terrible service and lack of respect for their patrons. And to make matters worse– THEY CHARGED ME IN FULL!!!
DONT GO HERE! Go ANYWHERE else but here. Awful experience that not only destroyed my morning and schedule, but left me fuming for the rest of the week. Hell, Im still fuming!

Great place. We pulled up to the valet and turned off our car; we couldn’t restart it! Ari the valet chief came out with a jumper box but it turned out to be the starter. Valet Kevin got behind the wheel and turned the key while Ari nudged the starter with a big stick! Success! Oh and the driver and the valet parking was great. They told us to text ahead to make sure they had time to get our car restarted and ready for the drive home. and mechanic!

I was not impressed at all by this hotel my friend booked us a room here for the week, I am moving from NY to LA and so we scored while we searched for apartments to stay here and what a bad decision that was. Staff was rude and seemed like they could care less. Won’t be staying her again…

I am writing about my experience after attending a conference at the hotel yesterday. First off, the conference I was attending had warned the hotel about parking prior to the event, and while my husband and I arrived an hour early, the hotel was unable to accommodate any parking (which actually escalated into a major problem with over 150 more people arrived shortly thereafter). The hotel had to resort to calling in other hotels for help in assistance with valet. The valet charged us $ 25 for parking (which they said was a discounted rate) but still $ 10 more than self park. We agreed this was fine, after all… we didn’t want the hassle of having to search for more parking. As the day wore on, we ended up going to eat in the restaurant. The server that waited on me was incredibly brusk, and basically treated me like he wanted to rush me out the door… even though there was only two other tables in the entire restaurant. Then, our event coordinator announced that the hotel had agreed to discount the parking to $ 15 for anyone who parked valet for the event because of the debacle, but when I went to get my $ 10 back they refused citing that our oversized vehicle required $ 10 more… even though OTHER people had gotten the reduced rate for their oversized vehicles. The icing on the cake would be… that when I went to get my keys the valet, likely annoyed that I had previously complained, helped two other people who had arrived in line AFTER me. At which point I demanded my keys. Ludicrous. The only reason I give them 2 out of 5 stars is that the hotel was very clean and it looked like a decent place to stay otherwise.

Wow! Surprised at the :-(reviews. We dropped car off morning of Feb 23 and returned evening of March 7. Ricky M. was valet both times, helpful, polite, attentive – ensured I had the right exit ticket and knew where I had parked. Van drivers were excellent, but I have no names. My husband’s CPAP machine fell off the top luggage shelf of the van to the airport and the driver (tall, lean, Ethiopian?) noticed and efficiently gave us a phone number to call. (The machine was fine, no damage.). On trip from airport we waited less than 10 minutes. (Driver was stocky, close-​clipped hair.). Both drivers were EXCELLENT about handling everyone’s luggage, polite, and business-​like. LAX is stress-​inducing, but these guys made it nicer for us.

Enrique Enrique Enrique… where to begin. He looks dazed and confused in the worst way. He just returned from vacation so I can understand that he’s still in relax mode but I didn’t appreciate it.
I guess I should start from the beginning. I self park because I hate valet (another story for another time… or review). I go down to reception where I wait in like and get cut off by some old ass flight attendants whom are probably pushing their companies retirement age back 20 years. I let it go and proceed to tell them I want to pay for the rest of my parking… but I’m sent to the valet outside. I go outside. Some nice girl informs me that the main account number for people trying to pay has been changed. Enter Enrique.
He has a suit on… with a plaid dress shirt unbuttoned and showing his white t shirt. Seriously? Anyways… he address the girl ONLY as he says, «just write it down an charge it later». I immediately, as the sensible and up to date on the latest ways to fall for credit fraud that only a basic dodo could fall for, say no.
Long story short– we went to reception and he finally understands that I’m just now LEAVING THE HOTEL TO THE AIRPORT. Dear Lord, I wanted to smack him but I fear it wouldn’t have done much because he looks half high on weed anyways.
We will see how my return goes. I don’t expect much but maybe Enrique will greet me with an edible when I get back. *sigh*
— — — -Return — — — –
They didn’t try to take my credit card number this time and «charge me later» but it still sucked. Nicer service this time but NOT RETURNING. Next time, I’m going to park at the Hilton like I usually do.

UPDATE: They jacked up my car. Made me fill out insurance paperwork and have now declined the claim because I left the property without letting them know the damage!!! WTF! It was 1am and they parked in a way where I did not see the passenger side — only the drivers side was accessible. Now I will have to sue them in Small Claims Court. Don’t ever take your car here! It’s not worth the damage! And not taking responsibility even though they have insurance for these sorts of things really, really pisses me off!!!
Horrible. It is never fun to wait for a shuttle for 45 minutes, then pick up your car at 1am after flying all day long then discover Valet has scratched your car!!! I left a message with their Loss Prevention Chief and never heard a peep back. I called again today and was told he will be in today and will return my call. He better. The fact I have to deal with this is definitely not worth the $ 2 I saved on stupid parking. I should have just went to my usual spot and parked my car myself. Here in LA you get a little dependent on having to always valet your car for the simplest things but I am now realizing that valet (especially when they know you will be gone for a few days) is NEVER a good idea. The Renaissance Hotel LAX better make this right. That’s all I have to say.

I made a reservation for indoor valet but when I picked up my car is was filthy. I asked were it have been parked and according to the ticket it had been moved 3 or 4 times and at some point was baking in the sun on the roof.

Sounded like a great deal, but it wasn’t worth it. We waited at the airport for almost 45 minutes for the shuttle. I called the hotel twice & both times they said they would let the shuttle know we were waiting. We’ve used a couple of different parking services near LAX and this one is by far the worst. We realized when we left the hotel for the airport that our shuttle had another one – empty – following right behind which made no sense. Then when they FINALLY picked us up at LAX & we got to the hotel, another shuttle bus (again empty) showed up &followed the same one we just got out of. It didn’t wait to see if anyone needed a ride or anything. So, why in the world would we need to wait for 45 minutes for a shuttle when there are two & one is just following the other one empty?! STRANGE. Highly suggest you try a different place.

just a quick update because another review mentioned that i might be getting a kickback for posting a link. that’s ridiculous. i only posted it to avoid confusion. just google «cheap airport parking lax» and you’ll probably find the site. remember, its «.org» not «.com». some of the bad reviews about long waits for the pick-​up shuttle may be justified, but I have never had to wait long and I love how my car is waiting for me at the hotel. i’ve tried other services with more frequent shuttles but they have more stops and a longer drive to their lot, so it balances out for me. this is INDOOR VALET at a HOTEL for $ 9 a day.

I’m surprised to see some bad reviews here. This is one of Los Angeles’ greatest hidden secrets for people that travel by jet.
Parking is about $ 9 per day. Much cheaper than elsewhere and this place has a shuttle that takes you for free to the airport. Parking is inside a structure with really good security. It’s a very short walk from the structure to the hotel entrance where you pick up the shuttle.
Shuttles may not always be timely but ours were pretty much. Maybe we just got lucky.
The shuttles were not packed when we left to SFO nor when we got back to LAX.

As Peter R. stated, «this is easily THE BEST long term LAX parking option around». I paid $ 9/​day for indoor valet parking and didn’t have wait too long for the shuttle. Dropped my car off at Renaissance at 2:14pm, got on the shuttle at 2:20, quick stop at Crowne Plaza to pick up other travelers and got to the Southwest terminal at 2:26pm. When I arrived back in LA, I literally waited 2 minutes for the shuttle. However, the shuttle does stop at multiple terminals so it took me 20 minutes (keep in mind this was on a Saturday night, so there was LAX traffic) to get back to Renaissance. Don’t forget to text them your ticket # while you’re on the shuttle. I was highly satisfied with the customer service displayed by the parking attendants, the promptness of the shuttle and the price. Definitely will be parking here again.

Terrible service, will never do again. I have been parking at LAX for over four years and have always used another company. Found this deal and decided to give it a go, though I thought it was too good to be true. Turns out it is.
Waited for 55 minutes for a shuttle to come. Called the hotel, which said the shuttle comes every 20 – 30 minutes (which in itself is absurd considering every other company comes every 10 – 15 minutes). The frustration in me brewed as the vans of the most random parking companies continued to pass me by. I wanted that hour of my life back, so badly.
Yes, $ 9 per day for valet parking close to the airport seems like an incredible deal. But ask yourself — is an hour of your time worth the $ 2 – 3 per day you save not going with another company?

The pickup shuttle didn’t notice me waving at him and just took off. No big deal, shuttles are frequent right? 30 minutes later, after approx 2 of EACH other shuttle went by, another renaissance shuttle showed up. I guess because of low volume of guests, this place has fewer shuttles.
Also, it seems the other reviews with links to discount parking sites look like affiliate links, which means they get paid for referrals. Not sure if Unilocal polices external links in reviews, but always be wary of clicking through and entering info like that.
Rest of valet service was fine, but waiting that long for a shuttle is unacceptable.

As a first time user, I’m a fan for sure and I’m going to try them again if I need to park my car.
5am
Pulled up to the front of the hotel
Showed valet guy registration print-​out (pre-​register online for cheapest rate)
Parked my car there
He took my keys, gave me a pink ticket (don’t lose this!)
Got on a shuttle in 5 minutes.
Shuttle driver asked what airline I’m taking and depending on the airline, you’ll be asked if it’s domestic or international (ie. Delta has both)
Shuttle stopped at Crowne hotel to pick up more people.
An automated voice in the shuttle announced how many minutes to the next terminal and what airlines are at that terminal. Southwest and US Airways are the quickest at Terminal 1. Also this information scrolls on a lit sign above the shuttle driver’s head. (FYI: My shuttle from LAX back to Renaissance Hotel didn’t have the automated voice or the scrolling lit sign. Not all Renaissance shuttles are alike.)
++++++
My return flight got delayed, then cancelled. I called them both times (IMPORTANT: when you call the hotel, ask for parking valet or they will think you are calling about a room reservation) and they were cool with the delay. My car was safe.
It seems that if you pick up your car late (past the time you reserved) but within the same day as your reservation, you will not be charged an extra day rate. If you leave your car into the next day (s), you will be charged extra day rate (s).
++++++
So my flight got cancelled. I got on another flight the next morning.
Landed in LAX.
While walking to hotel shuttle area outside (red sign), called, gave him my ticket number.
Shuttle came within 10 minutes. It said Renaissance on it and another company/hotel’s name.
Got dropped off at Renaissance Hotel within 10 minutes.
My car was already outside.
Gave parking valet guy reservation print-​out and the ticket they gave me when I first parked.
Paid with credit card.
Drove off.
+++++++
My car was safe even though I picked it up half a day later. Nothing got stolen. Shuttle came quickly to and from LAX. Rates are great. When I called (I called at least 5x), someone always answered with no long hold times. Try them!