Rinaldi 2

I bought three pairs of «Jump» shoes at this store a couple of months ago and left them quite a few dollars. The Eastern European saleswoman was telling me that a particular pair of sandals were running a bit on the small side, so I bought a size 10 for my husband instead of a size 9 ½. She said she would exchange them for me «anytime» as I explained that I didn’t live close-​by. Today I finally got to take the sandals which were actually too small, back to the store. I went into the store with my gorgeous little stepdaughter, all smiles and politeness to be met with an horrendous attitude from the arrogant and exceptionally rude Italian guy who either owned or managed the store. I understood his explanation that I was coming back to them too late to get a refund or store credit but it was his awful tone and choice of words delivered in front of my 9yr-​old s. daughter that really annoyed me. I explained that I had spent a lot of money there on my previous visit but that I understood his position. He continued to berate me and as I was leaving I told him that he hadn’t needed to be so rude about it and that as a result of his terrible manner I would never be back to the store. I got the impression from the quick change in attitude from a seedy «helllloooo can I help you» when I walked in the door, to one of complete condescension and intolerance when I asked about returning something, that he has no interest in his customers whatsoever if he thinks they’re not about to drop a lot of cash in his lap. Don’t expose yourself to the scorn and disrespect of this person if you can avoid it!!!