Rite Aid

This place is nasty. Everytime you walk in security looks like their going to attack you for no reason and always give attitude. Theres no one on the floor to help with any service the lines always long never have enough staff. They need to get their things straight and stop what their doing the more they continue the more they lose customers

Customer service at pharmacy is much to be desired. Long lines everywhere. Not enough help!

Worst place ever! No wonder they’re being purchased by Walgreens. I always stop in from my way from work and the one time I wanted to buy something and suddenly had to empty my bladder, «the restroom was out of service.» No sign, no nothing. Just locked and the lazy employee didn’t want to walk to the back of the store and unlock it. Some of these corporate business don’t realize the only reason they have gotten to where they have at one point might of been there customer service. I might of stayed and bought 20 – 30 bucks worth of stuff I needed. Walked out, drove down the street a couple blocks to a Walgreens, got out, used the restroom and then did 43.00 worth of shopping. Places like these are going down thanks to better places that when you see a gentleman walking in, suited up, from work… I’m not using your bathroom, just to use your bathroom.

They’ve been doing some remodeling, but for the most part I have a struggle with my neighborhood Rite Aid.
Photo shop is always busted. Lines are super long. I do like my Pharmacist, but the rest of the store needs a little more TLC. If it wasn’t for them, no stars at all.
I hope the remodel continues and this one starts to pick up it’s feet; location and parking are great.

I don’t know why pharmacists at Rite Aid always seem so incompetent but this one is pretty rough. I get put on hold for almost 10 minutes every time I call and I have to hang up and call back until I get someone who will actually help me. I also stand in line behind 1 person for the amount of time you think they’d be helping 6 or 7 people. It’s mind numbing.

If youre latino or black the security guard will follow you everywhere. Dont give them your business. Im 40 latino male been going to this rite aid for years but having a security guard following me while i shop is offensive to me. Total turn off. Take your phone out and catch him on camera. You need proof to file a racial profiling case. Im the 1^st so your case would be easier to prove. #pissed

It’s very convenient store. Close to my place. Not expensive what I buy from this store. They just need to improve their service.

WHAT IS WRONG WITH THIS PHARMACIST⁉
NOT, absolutely NOT, the pharmacy techs. The pharmacy techs – Joseph, Maria, et al – are WONDERFUL. i wouldn’t want anything i say to even begin to disparage them. If one wanted to hire the VERY BEST pharmacy techs in the world, you could find them all right here.
Otoh, the pharmacist. I’d like to know, really, whether it’s incompetency or conceit. I’m too kind; when i’ve discussed this very same pharmacist with others i know who have had the unfortunate experience of interacting with him, the consensus is always conceit. There is something SO VERY WRONG with the way this individual performs his duties that i know i am not alone in my disgust. EVERYONE i have spoken to has had similar issues.
Most recently, my problem was this: My doctor’s office changed my neurontin prescription twice in a row. First, they changed it from 100mgs to 300mgs, then they changed the 300mgs to three times a day. That’s the whole story, and you will please note that this is neurontin – gabapentin – it’s NOT a narcotic. It’s an ANTI-​SEIZURE medication that i take because i have the indelibly excruciating tic douloureux, also known as trigeminal neuralgia. It’s intermittent, at least so far, but when it’s present it is like having boulders banging together at my right temple, then catching fire and sending a waterfall of electric pain across the right side of my face.
I mention this because I now get to mention that our precious pharmacist decided he would refuse to fill my new neurontin prescription. AFTER my doctor called/​faxed in a NEW prescription to supersede my old prescription. AFTER the pharmacy has been upping my prescription in increments over the past month. AFTER we called to make sure it was there and would be quickly filled. While knowing the dread disease for which i take the medication [along with the other medications i take, all uninteresting but necessary for all the other stupid things i have wrong with me]. After my being a regular pharmacy customer for years.
The pharmacist – again: NOT the techs – the pharmacist has a purposeful way of denying desperately needed care. This is not the first time he has done something similar to me, and it is certainly not the first time he has committed comparable cruel infractions among people i know. This time, in my case, he IGNORED the most recent prescription received and insisted he could not refill the previous prescription for a month! Because we know what he’s like, we make sure everything is ready to go when we get there. THE PHARMACIST REMOVES FILLED PRESCRIPTIONS FROM THE RACK WHENEVER HE FEELS LIKE IT. There is no question. But there IS something REALLY REALLY WRONG.
Without neurontin/​gabapentin I would either be hospitalized or dead from the pain were i forced to wait a month for my prescription. Better that the pharmacist be relieved of his position, and that immediately, than i or another patient die because of his willful, and willed, incompetence.
*****Two stars because the techs are worth FIVE STARS. The pharmacist is –3 stars, easy.
ps. when people further down say that the pharmacist is marvellous, they mean the PHARMACY TECH. the techs ARE marvellous. the pharmacist, however, is as far from wonderful as tar sludge is from soup, and he is NOT a woman, either. the women are the techs. the pharmacist is a short haired, middle aged, korean man who likes to affect that he cant speak english.

The Pharmacist’s at this Rite Aid are very professional, compassionate, and they go out of their way to help you. This is a particularly busy Rite Aid and the Pharmacy staff remain kind, patient, and do everything possible to see that you get the medication you need in a timely manner. They are respectful towards their clients and each patient matters. Marge, Alma, Han, Maria, and Joseph truly care.

This store is an utter disaster. I’ve Unilocaled before on how the pharmacy screws up my Rx’s at least every other month. But this complaint is about the store. I’ve never seen floor managers who are more disinterested in what goes on in the store. One evening about two weeks ago, there was one cashier. There were about a dozen people in line. The cashiere called the manager to help up front. Mr. Manager strolled out after most of the line was gone to take one or two people and then leave again. I had a lot of sympathy for the cashier (who was new) until he rang up my order. I had to wait for him to finish his texting before he would ring me up. I thought this was a new dimension in rudeness … but it happened again yesterday with a new lady behind the register.
I’m sorry, but if you’re a business who care in the SLIGHTEST about your clientele, then your employees don’t stop dealing with customers to send a text message back to a friend. But this seems to be the new custom at the Vermont Ave. Riteaid. Corporate needs to bulldoze the store and put up a CVS.

This Rite Aid needs urgent care from corporate! I walked in and decided to use the restroom before ordering my Thrifty ice cream. The restroom was gross! Look at the photo… I was afraid to touch anything or step anywhere. They need to upgrade from janitorial services to a haz-​mat crew.
After surviving the restroom, I went over to order my ice cream. To my surprise, one of the cashiers yelled that the ice cream parlor was closed. What? Yes, closed.
Corporate! Corporate! Give these people the help they need to serve this community the Rite way.

First, I have to say that this stores restrooms are ALWAYS completely messed up. Tissue all over the place, water everywhere, just a complete mess. I even seen fecal matter and blood on the walls once. There is also usually a very long line and only two cashiers. Otherwise the store is clean and I like the large beauty section and wellness section. They usually have good deals also. Just beware of the restrooms.

This is for the Rite Aid Corporation itself. There are crack heads, dope fend mentalities and drug dealers and they operate pretty much the same way. So what does this have to do with Rite Aid? I’ll tell you. Having lost a son to a crack head while he tried to stick up my son in the South Bronx, I know the way they act and how drug dealers manipulate those who suffer from addiction. I have long since forgiven my sons killer, but this is not the issue.
Everyone knows that there is a systemic abuse of painkillers by those who buy them and who sell them to the newest version of crack heads, the Norco– OxyContin dope fends that have made it harder for those who really use the medication as intended.
Pharmacy companies now have to go to extra lengths to make sure that prescriptions are not falsified and that those who pick up the medications have identifications. The last time these extremes were taken was when there was an outbreak of allergy medications used in the making of Meth-​Amphetamines. And that’s well and fine, however this is where I find the extreme extremely over the top.
Before you could take your prescriptions in to your pharmacy and they would fill it when it was due to be filled and if it was not due to be filled, then you had to wait for the time for it to be refillable. That’s not a problem and it should be that way, that’s not the problem. But when you can’t take a legitimate prescription to your local neighborhood drugstore for a refill and leave it there so that it could be filled at the proper time and instead what you now have to do with Rite Aid is call to see if they have your legitimate pain medication and then bring in the prescription, then you have a problem. Here now represents a new kind of drug dealers.
A drug dealer will only sell you drugs when they have the products to sell and they don’t accept orders, it’s a first come, first serve until their product runs out. Then you have to find the next person who will sell you what you’re looking for.
Rite Aid, and they may not be the only ones, have become in my mind a new class of drug dealers who will only accept legitimate prescriptions only when they have some in stock and if you’re lucky to catch them when they have them. If they had some at a particular time you then have to scramble to get over to them to make sure you place your «order» before they run out. If you’re too late, then better luck the next time. That is the classic example of «Legalized drug dealing.»
I am not opposed to making sure that people don’t abuse the medication, but why in the world won’t they just accept the prescriptions and keep them on file until they have to order them again? Wouldn’t knowing how much of a supply is needed make it easier than causing a pandemonium at the local branch? It is usually the people behind the counter that has to deal with irate consumers and not the decision makers siting behind their corporate offices.
This is right up there with people getting all in the polices’ face while they are trying to perform their duty and wondering why there is civil unrest when the police take action against the individual. I ask why would you want to set yourselves up for such negative publicity. It makes you wonder why the CVS drug store was torched up Baltimore. Was it frustration? Who knows? But I’m sure that there must have also been people who were frustrated by the service that was not provided by the pharmacy and/​or staff.
Rite Aid, CVS and Walgreens all began as pharmacies, but they have all moved their focus from the service they began providing to the general public and now concentrate on selling a variety of things. A reminder; Wal-​Mart you’re not. So I ask? Why are you, Rite Aid, making things more difficult for those who are requesting medications in a legitimate way? Why are you acting like local drug dealers and not medicine providers?

Pros
Very organized.
Prices are always right.
Very welcoming.
Cashiers really hurry to help in a nice way always.
clean from my 60 visits.
Well stocked.
Cons
or con long line. No matter what time or day expect a line. This store always has a line. I mean always so if you are in a rush not a good idea. There is candy to look at while in line.

You know it is a nice area when they don’t have the liquor locked up. It’s funny that the one right down the street on Santa Monica does lock it up.
So if you don’t feel like waiting for someone to open the liquor cabinet for you, come here.

Rite Aid’s got what you need, but you gotta wait in a long ass line to pay for it. I mean what’s the deal? There seems to be this strange ebb and flow to these places where there are a ton of people working check out. Then they all disperse at some random moment, leaving one person left to handle a burgeoning and building line. I think it could be a managerial thing.
Would be one star, but that Thrifty ice cream is bomb yo! My favorite is Mint Chip!

I’ve been calling this place since 10am today. I have severe ear infection. My doctor prescribed me anti biotic, and they just put me on hold of 10 minutes with phone sitting on their table. I can hear everything they are saying to other patient. They are soooooo unprofessional.

The cashiers are nice and they keep it clean and well-​stocked. What more can you ask for, people?!
Was remodeled around August 2014; the new store looks neat, but the layout can be confusing sometimes. And yes, sometimes the workers can be slow… but I would be too, you know?

This store and the products are basically the same as the other Rite Aids. The staff is friendly enough. The store is located in a shopping plaza with several other businesses including Jons, so you can shop at more than one place without ever leaving the parking lot.
tip– very close to the Sunset-​Vermont metro station if you take public transportation

Ok, so they finally remodeled. Clean aisles. Easy to find items as advertised. I haven’t checked their restroom as i never had to use it here. But so far, I like the changes I see. It definitely deserve at least 3 stars, people.
Ps. It’s a nice short walk from work during break times. Their thrifty pistachio ice cream is still my favorite.
I changed it to 3 starts bec there is still a wait in the line. This rite aid store should always have another cash register open once more than 3 people starts to build up in the line.