Safety Cycle

These guys are great! Got everything I needed and installed for a very fair price! Definitely recommended

I hope that by writing this new review that my old review will still remain as well. (this is my first time writing a second review for the same spot so if it somehow removes my first review please know that it was also 5 stars & was based off of 2 different experiences for which I required immediate repair oriented service) The manager (Song — please forgive if I’ve misspelled) is the epitome of a class act & exemplifies the Golden Rule… & it is because of that that I write this public review. As a business owner myself I really appreciate service with detail & care & Song had saved me twice before on the spot as a walk in. (apparently I’m hard on bikes) Well this time the damage was beyond repair. I cracked the frame! (the time before I split the handle bars in two while flying down Gower — not fun) As I stated in my last review, I said that if I was ever to need a new bike that I would for certain buy it from Song at SC. Well the day arrived, I had no choice! (safety first, right !- yeah with pun) So about 7 months ago I bought my new bike from Song & I’ve been smiling ever since. The bike’s a dream (riding on air) & I am without a doubt a very very satisfied customer. And one other thing worth mention is that the service guys really know their stuff! A total score for Hollywood!

If you have a Schwin or a bike from Target you’re pretty safe. Otherwise I’d stay away. This isn’t what I’d call a premier bike shop. I brought a wheel there for a new tube and tire. I brought my old tire so they could see specifically what I wanted; the exact same size. They put on a really fat tire, the kind for beach cruisers. I told the guy that it was the wrong size and his response? «No it isn’t!» I showed him the old tire and how it was smaller than the new one. Now his response was, «Oh, we don’t have that size.» I had Mr. Einstein pull the tire off and I went to Orange 20 who are AWESOME btw.

The shop workers aren’t very educated with bikes. They don’t seem to know any more then the people asking the questions. The mechanic took two hours to put on a chain !!

Recently moved to East Hollywood and quickly located Safety Cycle as the nearest bike shop. The staff there is very friendly, helpful, and will take the time to explain bicycle anatomy if you’re interested.
The prices are also excellent and their services (tune-​ups, installations, repairs, etc.) have always been superb for me.

Getting my very first road bike here today. Came here couple times and compare with other bike shops around the area, was most satisfied with Saftey Cycle. Price’s reasonable and owner Song and his employee are all very knowledgeable, helpful and kind. They explain things to me patiently to details, as I’m a beginner and don’t know anything. Recommend this place for people like me who’s new to this.

I would definitely recommend this place. The staff was beyond friendly and helped me with my new bike. I will being doing my future bike shopping here for sure!

Brought my specialized epic comp for a tune up. Returned with broken spokes on my front wheel and suspicious slash on the sidewall of rear tire. Explanation told to me was because I was running my tires on Stan’s tubeless and that the fluid weakens spokes and nipples. One of the owners tried to convince me as well playing off Francis’s (one of the mechanics) bogus excuse… if your incompetent mechanic broke my spoke while trying to true the wheel, just say so.

I took my bike here a month ago with a loose pedal and had to buy a new part. When the same problem happened to the new part a month later, I took it back with my receipt asking what I can do different to avoid the problem again. I learned there was a small second piece that needed replacing before and was causing the additional damage and they fixed it for free because they did the work last time. They replaced the piece I bought before at no cost and I paid for the new part and it was done in half an hour. I couldn’t be happier with the work and the service. This shop truly is a gem. :)

I’ve only been here once but they did a great job helping me fix my bike. I’d put it together myself, though it was my first time and I struggled. I took it in to have them check out the brakes and they did a complete check over for $ 50. It took two hours but I was able to leave and come back. Will use them again in the future.

Several years ago I bought a Dahon folding bike from these guys to commute. The owner seemed aloof but not unfriendly. The bike snapped in half after jumping a curb (my fault, but I wouldn’t recommend Dahon bikes). I decided to shop for a used bike here as a replacement and an employee quoted me a price. After leaving and returning to get cash the owner refused now quoting a higher price. No apology or explanation for a repeat customer. On principal I try to support local bike shops as they can be a valuable resource for the cycling community. However the owner here struck me as motivated only by profits with zero passion for cycling. Avoid this place.

My sales rep Jason was courteous and exceptionally professional, the proprietors of the store were also very courteous and polite and professional I received the best customer service possible and I would highly recommend this by bike store to anyone, thank you so much Edward Williams.

Love this place! The workers are friendly! I bought a back light and a front light… And the guy set them up for me with no charge… Super cool!

Quick service. Replaced my rear wheel since my wheel was getting old and popping spokes left and right. I’m back on the road again and it took about 15 minutes! Great!

It’s a good bike shop for those people that are looking for high end bikes, they are stocked with cannondale and specialized road and mountain bikes, the staff is friendly, to those who may say prices are no affordable of course not, I’m a bike mechanic and I know about components and prices so I can tell they have the MSRP established by the manufacturer… I bought my cannondale 2013 model there. I have no complain of it

Dishonest, unprofessional, pushy salespeople.
Went in for a tune up, a new rear cassette, and a new rear wheel. The salesman was really pushy and kept trying to sell me parts I didn’t need and the most expensive versions of each part. They also charge labor per part installed, not one labor charge overall — and in any case, labor should be free with a tune-​up, as every other good shop does.
Also, they put the wrong part on my bike. They put on a 9-​speed cassette instead of 8. Another bike shop noticed and corrected it for me. I took it back to Safety Cycle to get my money back — the owner was not only rude, but had the audacity to call me a liar, saying his shop didn’t make this mistake. He eventually gave me a refund but also threatened to have the refund on my Visa cancelled. Super dishonest and rude.

Talk about disappointing quality! My mom came to this store and fixed two bikes for $ 40, but it was $ 40 in the trash! Both bikes had flat tires within a couple of weeks… Basically the same problem. My tire basically came off the bike wheel and the wires on the tire were about to come out! Talk about cheap quality. This business sold us overpriced cheap stuff –0– I had to pay again at another store to fix my bike. I recommend the bike store on Wilshire and Wilton. Don’t be fooled by their «good customer service». You’re basically donating to their store by purchasing or using their service.

We went in with a bent wheel and broken spokes. Repair was done in 5 minutes and the price was right.
The staff was friendly and did not try to push any extra products on us. And they did not recommend an new wheel as we thought might be needed.
Highly recommend!

It’s been 1 month since I got my rear tire fixed at this place and it is still up and running.
Cost only less than 12 bucks for inner tire tube replacement and brake tweaking. The repair only lasted around 20 minutes and during that time I did some tour around the shop. The shop definitely has all types of bikes, including folding bikes, and accessories. You can also try out the bike at their backlot if you ask one of the employees.
So far i am really satisfied with their service, will come back to buy some bike accessories and maintenance.

Santa Monica and Western is one of the most unsavory intersections to bicycle through. It is crowded, both on the streets and on the sidewalk. The gutters that one has to inevitably bike on to pass the congestion of cars turning are filled with more drugs than broken glass or nails. The sidewalks are so uneven from the growth of the trees that there are congested areas due to the height of the pavement. Bike riding over glass or nails in the gutters is actually more viable since so many people wait for the busses, sell fruits, churros or um inedible things.
It is appropriate to have a bicycle shop in this area. This may sound rather Los Feliz-​ian, but I wouldn’t hang out at Santa Monica and Western if I didn’t have to. But I find myself wanting to attempt to bike through the madness of Santa Monica and Western to this amazing bicycle shop. I find I cannot write enough about how surprising this bicycle shop was from my expectations:
For one, the shop is massive for a city bicycle shop. It is the largest one I’ve come across. It has a lot of options besides bicycles. If you need an inexpensive saddle or other parts, they have it here.
For two, their mechanics are incredibly helpful and thorough. I needed a new seat and they had a perfect one that they installed on my bike then and there. They got it ready in three minutes. The next day, I got my bicycle chains, gears and handlebar tape changed and they were incredibly efficient and done within the hour.
As a side note, their air pump to inflate tires with is free to use. I definitely recommend this bicycle shop. It is my go-​to place from now on.