Silton Group

Don’t live here. You can find much bigger and better places for way better prices. They shut off the water for «repairs» at least once a month and there always seems to be construction or renovation going on.
However, the worst part of this is the mail theft. About two months after I moved in, everyone in the building got a notice saying that someone had a key to all the mailboxes or something and that there had been mail theft going on for 6 weeks and they never told anyone. This was just a few days after I had mailed a ton of very sensitive information, which never got to the recipient because someone stole it from the mailbox. That was 6 months ago, and the mail theft is still going on; I still get packages stolen from the mail box.

I lived here for a year and felt like i was treated horribly. They had no respect for any of the resident and took advantage of us as we were college students. I was charged several times unjustly and their strategy was to wait it out until we were sick of doing anyrhing else. I waited on hold for quite a while each time and extra steps were created as if it were a bad movie.

Shady shady shady. Don’t live here, they charge you for anything that you don’t put on paper and disclose with the manager. AC leakage? Promised it would be fixed and the floor damages would be covered by the manager, John. Here comes the end of the year and John goes ahead and charges for the floor, walls, with NO explanation and no acknowledgement of what he stated when initially reporting the problems. I would sue, but it is not financially prioritized for no-​income college students. Ridiculous that they try to make more money by RIPPING OFF and MANIPULATING college students who they know don’t know the processes of written contracts or legal procedures. DON’T LIVE HERE, or you’ll REGRET IT 100%.

If I could give a 0 star, I would. My friends lived in an apartment owned by Silton Group and the apartment manager left them a very personal and rude letter directed at them as to why they got so little of their deposit back… very unprofessional. It took the apartment manager 3 months after their move-​out date to give the deposit and he would constantly make excuses every time they asked about their deposit, shady much?

This is a shady management company beware of your deposit.
Despite having an ac leakage for over half a year, our unit was never fixed. At least we were told we wouldnt have to pay for any damages to the floor. What do you know i get my deposit back and was charged 800 for new flooring in addition to 400 in bs repainting charges.
TAKE PICTURES BEFORE YOU LEAVE
THEY WILL CHARGE YOU FOR ANYTHING AND EVERYTHING. In addition the guy in charge was extremely rude when i tried to call about it.
Stay away if you can. Be careful if youre moving out

The management company is racist and rude, a lot of things don’t work in the unit. They’ve done horrifying repairs while I’ve been living here, the owners are hella-​old, they are out of it, the garbage chutes are totally shitty, the washer/​dryer is in the basement and doesn’t even wash your clothes, I go to a coin laundry instead, they charge you a bunch of hidden fees… honestly, this is the worst place I have ever lived
The ceiling creeks when your upstairs neighbor is walking, it’s very difficult to sleep. the building is so old we’re afraid it’s going to collapse.
Oh I forgot to tell you about the manager — she is a terrible person! So difficult to deal with. whatever you do… find another place, not here!

The posted (and not recommended) reviews regarding the incompetency and shadiness of the silton group are entirely accurate. I lived in one of their properties for 2 years and had several issues with management (Gary, Julie, Esmeralda, etc.), all of whom are impressively unresponsive and negligent when dealing with tenets. They parked in our space on several occassions and tried showing our apartment to tenants even though we did not intend to leave. It also took over two months to get our security deposit back even after they took out fees for «cleaning». They also tried to charge us an early lease termination fee even though we paid rent and lived in the premise until completion. Please live elsewhere for your own sake. The property is dated and overpriced.

I recently moved out of a Silton property on HIlgard Ave.– an unbeatable location for UCLA students. I fully regret my decision to lease with Silton. Moving out has been a nightmare and cost my roommates and I hundreds of dollars in bogus cleaning charges.
The final walk-​through was meticulously scrutinized by my roomate’s father, who is a general contractor. He documented all the existing problems and damages in the apartment upon moving in (which was a LOT) and was sure to have the manager sign off on those same problems/​damages upon moving out, so that we would not be held liable. So, off we go, thinking everything is great and we will get our deposit back no problem! Nope.
There were charges for new paint (the walls were the same ugly white as when we moved in, with absolutely NO damage to them), cleaning charges (my OCD roommate scrubbed the entire apartment like her life depended on it on the day we moved out), and for carpeting – which is what I am most irate about. Not only were we charged for carpet cleaning, but they are holding my roommate’s pet deposit hostage with the intention of charging her for new carpeting altogether. So, not only are we being deducted money for cleaning, but they are charging us to rip out the carpet they just cleaned in order to put down new carpet (which, btw, is totally unnecessary considering that we had a no shoe policy and the dog was fully housebroken). It’s all a scam.
The building is old and falling apart and the already sky high rent increased by $ 300/​mo. If you’re a student, do yourself a favor and live South of Wilshire. Apartments are much more reasonable in terms of rent and there is a Bruin Bus that will take you to campus for free.
Silton management is sloppy and disorganized. If you’re a perspective tenant, run away. Run far far away from these scamming thieves!

This place is beautiful and the location is perfect. Close to campus, a block from the village and QUIET! My unit was refurbished before I moved in and is really quite lovely. The various community managers this past year have been hard to communicate with. They seem to misunderstand my roommates and I when we approach management with concerns. It takes time but usually gets sorted out. Repairs are done on a timely manner but are sometimes more of a bandage than an actual repair.
I haven’t moved out yet but based on previous reviews am planning on thoroughly cleaning the unit before moving out and having the manager walk through and point out spots that need further cleaning. This hopefully will avoid a unusually large cleaning fee being taken from my security deposit.

I have been working in property management for almost ten years, so when we had a problem with Silton Group because of the manager of their Rochester Avenue property, I really thought they would work with us. It was clear as day the the manager made a mistake by informing us that our ACH payment went through without confirming it with their Accounting dept. I have a copy of ledger and emails as evidence, yet they charged us with late fees because it took them two months to figure out that there was a problem with the ACH. I notified the manager multiple times that the payment has not been taken out. My son had also made multiple phone calls to the manager. In the end I paid the late fees, just to get it over with because right now all I want and looking forward to is for the lease to end — so we won’t have to ever deal with these people ever again.
I was hesitant to leave a review at first, but after reading all the other negative feedback from others, I decided to do it. People must know that this company is out there to take advantage of their residents. Please beware.

After moving out, they wanted more of our deposit with hand written invoices. I took them to court and won my deposit back. Many months later they have yet to pay! Will be taking them back to court to sue for more… Good luck to anyone renting from them

This review was inspired by the sink in my property. It’s old. I was promised a brand new bathroom sink and sink countertop, the water faucet is so close to the sinkbowl that I have only 1 inch of hand cleaning space, it’s ridiculous!!!
The faucet is so incredibly difficult to release and stop water flow that I have to strain my hands every time. When I don’t lock them in tight enough, water leaks. This is the same scenario for the bathtub fixture.
Also, they decided to paint over previous paint and… everything… sticks.
I have torn back a finger nail and hurt myself expecting an easy open to the towel pantry, or cabinet under the sink, and this paint situation carries over into our kitchen. (I have almost completely trained myself to open with caution, use both hands and only the fingertip pads, no nails to be at risk, in fact, I just wear them short now.)
This stove gets its own review. They decided to put in «BRAND NEW,» of course. But brand new what, a dollhouse stove??! «The box was probably worth more than the stove.» my friend jokes in the background, sigh.
Such a cheap-​o mind frame of how they «Readied» my apartment for Move-​in.
The carpet was promised as «brand new» as well and it’s such a toss up of what I dislike more, but the carpet is a close second. I hate the way my barefeet feel against this brandnew icky icky carpet. I’m Asian, so I like to take off my shoes in my house. I’m also a hot body, so I like to be barefoot at home. This will be my home for only a short while longer, but these are the things that I will take into consideration in my new home.
They also promised me a storage locker and in my situation, that was important to have, but I have had no such luck. oh well, it’s not even a big deal anymore, time flies, and too bad they don’t invest in quality over quantity. They’d get a lot less turnover, I’m sure of it.
I will say that I love the neighbors and the neighborhood, and at least they upkeep the pool which is nice.
and the 2^nd star is in hopes of a new bathroom sinktop please!

I lived in one of these properties for 4 years, and I agree with all these reviews. The properties are way overpriced for the quality of the places, but I think they get away with it because of the location/​proximity to UCLA.

Theresa L.
I have had two experiences with moving into a Silton apartment. I had a wonderful experience with Silton Properties in transferring into and out of both my apartments. They acknowledged how well I took care of my previous apartment. Each apartment was cleaned, painted and new stove tops put in. (Although Painters needed to sand the plaster better) Silton Properties were efficient in my process and the apartment manager Leslie was very supportive and helpful. Everything needing attention was taken care of. Lesly was a delight to work with. Also Enrique was very instrumental in my wonderful, easy moves.
Thanks Silton,
Terry

I completely agree with the review below me!!!
I have lived in a Silton Property apartment for 2 years, and the moving out experience was bad enough to the point that I had to retaliate somewhere (thank you Unilocal). I will keep it anonymous.
Out apartment was not given any moving out instructions. I had to hunt down the manager’s substitute mySELF on the day of our move-​out, call him multiple times, and ask him about the moving-​out process.
Our real manager was a very kind woman who tried hard for us (thank you for your efforts), but unfortunately she did not always have the right information to help us. It always took multiple reminders for maintenance to fix our apartment, and her usual response for our questions was something along the lines of, «I’ll look into it and get back to you.»
Naturally, we were not told in any contract that the cleaning/​carpet/​paint fee was going to cost $ 600!!!***** (My many friends at UCLA were not charged this much in apartments all over Westwood. Also, we used to hire our own maid to clean our apartment for $ 100). Our apartment was a model 3-​bedroom, 3-​bathroom, and the manager even asked us if she could show prospective tenants our apartment. So after finding out about the $ 600 bill, I talked to someone above above the manager, and the conversation ended with me in tears:
Me, «Could I get a better breakdown of the $ 600?»
Him, «Yeah. The cleaning required many workers for a long period of time, which is why it cost that much.»
Me, «…Never mind then. The manager told me on two separate accounts that cleaning would cost in the low $ 100’s – $ 200 maximum, and for us NOT to clean our apartment when we moved out. Had we known that it was going to cost $ 600, we would have cleaned it ourselves.»
Him, «Well I apologize if you think that way, but we simply charged you what we were charged by the workers, and we believe we charged you the lowest amount possible. I don’t think we’re going to come to an agreement about this, so if you want, you could file a lawsuit and we can settle it in court.»
Me, «As a tenant, we relied on the manager’s estimates, and frankly an increase from $ 100 to $ 600 is a lot. Someone on your side made a very incorrect estimate, and we were shocked with the bill.»
Him, «Do you really think the manager was trying to lie to you?»
— — — — I don’t think I have to go on in order to show that their customer service is absolutely rude — — — — — —
I hope Silton Group can focus less on gaining profits and more on customer satisfaction in the future.

Beware to potential renters, they will skrew you over with vague answers and breakdowns when it comes to receiving your security deposit back. Being told that cleaning costs would be only a 100 bucks… got charged 200 dollars over. How do you mess up an estimate by 200 dollars?

This seems to be the only place I can review «The Hilgard» apartment building (located at this address), so here goes:
I lived here for 3 years about a decade ago.
The good:
The building and unit itself was good. It was quiet and well maintained. The manager at the time (don’t know if she’s still there), Helene, was pretty friendly when I lived there. Rent was good initially, for a secured building with gated parking within walking distance to UCLA campus:
The bad:
Price increase every year. First, it went up by 50. Then it went up by 75. Then they wanted to increase it by 100. That was the year that I cut my lease.
The kicker: Once my roommate and I told the manager we would not be renewing, I found my unit advertised for LESS than what they wanted us to pay for rent the next year. How does that make sense? Maybe it would if we were horrid tenants. We were model residents: clean, well mannered graduate students who never partied, never caused any issues, and did not make excessive maintenance requests. At that point, I asked the manager that considering how much they were advertising the unit for, if I could renew my lease, but with a smaller increase, to basically have the rate they’re advertising. But they’d rather have us leave so they can raid our deposit, which brings me to my next complaint.
It’s been some years, so I don’t recall exactly how much was taken out, but I knew it was in the 400 – 500 range. They justified it by saying they had to repaint everything, cleaned the carpet, and had to spend extra time cleaning the kitchen and bathrooms. On first glance, you might think, hey, maybe my roommate and I were filthy college guys who never cleaned the bathrooms, so the cleaning costs were justified. You’d be wrong. We cleaned and scrubbed the bathrooms until they were sparkling. The walls were pretty much in the same condition as we got them except for minor furniture scuffs at locations we could count with 1 hand. The kitchen were cleaned to the same point of cleanliness we got it at.
I understand carpet cleaning costs. Repainting is silly, however, apparently it’s in their lease that you are charged the ‘unused’ years (out of 5) for them to repaint after you move out, which is a pretty shady practice. However, to claim that they had to spend extra for general/​kitchen/​bathroom cleaning and only produced a flimsy handwritten receipt for it? Our mistake was that we were naïve and didn’t take pictures of everything when we moved in.
In comparison, 5+ years later, my bf moved out of his professionally managed apartment without cleaning (as his management straight out told him that no matter what he did, they would re-​clean everything) and got deducted $ 140!!! for cleaning costs. And estimates from management of my next apartment was ~$ 200 for 4 years of living. These confirm to me that The Hilgard/​Silton pretty much milked you for your deposit.
While this particular property itself was good, the cons of having to deal with this kind of shady management makes me say: Run away from their properties!

PS,
after voicing my many concerns, my place got broken into last week.
I called and emailed silton properties, and still have had no response.
Awful experience.