Silvino’s Pro Flash Rx

Walked in, got a replacement fan cover for my Profoto, screwed it on, tested everything, handed back to me, walked right out. Very helpful, very knowledgeable.

I’ve been taking my lighting equipment and it’s repair needs to Silvino for 18 plus years. From Norman, to Dynalite, to Speedotron, to Profoto, I wouldn’t think of bringing my equipment anywhere else. He is more than knowledgable about any and all brands you may posses.
He and his sister Andrea are a pleasure to do business with.
Always top notch.
Always professional.
Always courteous
and I always get my equipment back in a timely manner.
Quite simply: There is a reason why he has been in business for almost 40 years. He knows what he’s doing and does it well.

had a very bad experience with this shop.
i called in to get my hensel repaired and he said he’s not charging me to get an estimate for the cost since i’m shipping it from out of state.
got an email from them 4 days after saying they’ve received it, but i never got an estimate until i called again 2 weeks after. and that said call wasn’t answered at all for two days. i’ve had to email them to get an answer.
got an estimate and gave them a go signal to fix it, and said that it’ll take more time and probably more expensive than expected since the parts were have to be shipped. i wasn’t told that they dont have the parts until couple days after.
finally gave up and told them to just return the light to me.
when i received my unit. some parts were missing!
so i called them to see what happened; and ofcourse, still not answering their phone.
i sent an email regarding the matter and they denied that they received the part that’s missing in my unit.
the way they email their customer is very informal.
i really appreciate the free repair estimate and to look at the light, but i’ve lost a $ 90 part from my hensel light. i’m very disappointed with this.
i’m sure they’re a good shop as there’s hella good reviews from other customers, but i personally wouldn’t use them again.

Honestly if I could leave no stars I would. This place is horrible and I would never recommend it to anybody. It has taken them months, 5 to be exact, to fix our gear. When asked why it was taking so long all we got were excuses. When they say they will call you back or email you, they don’t and you are left constantly calling them. Since it had been so long from us dropping off our equipment they didn’t know where some of it was, stating they had not labeled them because they were only chargers. Really? I find this absolutely ridiculous.
My point is don’t go here. Yes, there are good reviews and I’m sure someone in the industry will recommend him. However you don’t want to be one of us who have had gear lost or misplaced and given the run around.

I have been bringing my strobe equipment to Sivino for more than 12 years. He has brought many Speedotron and ProPhoto packs back from the dead, and keeps my photography strobe gear in top working order. Very trustworthy, this place is the only strobe repair place worth using on the West Coast.

Just returned to Silvino’s for a flash head repair, I have used Silvino’s Pro flash repair for over 20 years. As usual, excellent work, friendly conversation and reasonable prices and a fast turn around. Very satisfied.

Drop off your gear at your own risk!
I have used Silvino’s for my Norman repairs since the late 1990’s. The place off of Cole is a downstairs unit of an apartment which is wall to wall packs, lamp heads and other things. Silvino positions himself as a straight forward guy trying to make a living in a tough industry. One of the thing that was eating away at me every time I dropped off gear was how well he kept track of it. Well, I found out.
I had a Norman 200C unit that needed service. This thing was beautiful, it had hardly any scratches on it. The mistake I made was that I didn’t put down a serial number of the unit. I followed up on the unit a week later and they needed parts. Then a few months later and by this time it was taking his sister longer to find it, but she said she was waiting on parts. A year later they had no record of it. By the way, what’s the serial number? In case you are wondering this is a $ 800 unit brand new that they lost for me.
His sister’s generous offer was to give me one or a dozen 200Cs that were hopelessly dead. When I sent it in the unit was repairable, it just got lost.
So, if you want to take your gear in, be sure to write down your serial numbers, and keep calling them week after week until you get your gear back. If after a month they haven’t fixed it, get it back and send it elsewhere.
I have started using a new repair facility. They have told me that I am not the first guy who said that their gear got lost in their shop. They didn’t want to stand behind their problem, their best offer was to sell be used gear at a slight, slight discount. All I asked was to fix this situation and they instead chose to ignore it.

When my ailing Norman P2000D, Miss Desmond, fried her modeling circuit, Silvino’s was at the top of the pros’ lists for quality repairs. Indeed, this place does appear to be a converted studio apartment and it is covered floor to ceiling in strobe gear of all makes and eras. But the labor rate is reasonable, and they seem to do enough business to keep stock in parts for even the old stuff. Samy’s send all of their rental strobe gear to Silvino’s for repair, if that gives you an idea of the quality you can expect.
Service is very mom and pop. I appreciated that they took the time to explain all of the repairs that were made and cared enough to ask me to bring in my heads so they could be checked, too. To their credit, they accidentally made the repairs before they called me (for which they were super apologetic) and had saved the old parts just in case I didn’t want to pay for the repair.
Though I’m not hoping to need their services again soon (it’s looking forward to taking your car in for repairs), I’ll definitely be back and highly recommend them to anyone with strobe equipment in need of repair.