Soapy Joe’s Dry Cleaning and Laundry Service

Soapy Joe’s Bribes Customers Who Post Negative Reviews!
After having a horrendous experience with Soapy Joe’s in the fall, I thought that I wouldn’t hear from them again. Well, I guess they have now lowered their standards into bribing Unilocal reviewers to remove negative reviews. Here is the text from a email I received earlier today:
Alex,
We have received your Unilocal review and wish that we could have had an opportunity to fix this problem before you posted the review. Unfortunately we do not offer pressing service through the laundry service which is why your items came back folded.
Please allow us to give you a $ 100 credit on your account to be used for our services. We would ask that you take down your Unilocal review and allow us one more chance to serve you.
David Ravanshenas
Manager & Operator
Soapy Joe’s Laundry and Dry Cleaning Service
(310) 633‑4333
I think this email speaks for itself, and thus, I will never recommend Soapy Joe’s to anyone.

This service lost 3 valuable items of mine, and my roommate’s sheets and towels. They are not reliable, and several of their workers have been rude to me while picking up/​dropping off laundry. I am thoroughly upset that the service has done nothing to work with me on losing my clothing. They seemed to not care when I told them what had happened, because I signed a contract earlier in the year stating the service is not liable for anything stolen or lost from my laundry. Glad I’m paying $ 300 a semester for a service that could potentially steal all my clothing with no repercussions.

Soapy Joes, more like SOAPY ASSHOLES.
These people literally lost all my towels and sheets.
I wish I was exagerrating I had to borrow my roomates towels and purchase new sheets.
DONT DO THIS SERVICE THESE PEOPLE ARE SCAMS AND DICKS

I LOVE Soapy Joe’s! As a USC student, there is no better and more efficient way to get my laundry done. Soapy Joe’s saved me countless hours over my four years at SC getting all the way to laundry rooms, waiting for machines and folding my clothes. It makes the money spent totally worth it! They have very fair prices! It’s super easy and you get your laundry delivered to your door clean and folded! And I can’t say enough about their customer service, everyone I’ve ever talked to has been so helpful and friendly!

This review is a tad overdue, but I love Soapy Joe’s laundry service. They were a lifesaver all 4 years at college, saving me loads of time every month. I did not have easy access to laundry machines in my off campus apartment so it was great to have someone come pick up my laundry, do it for me, and return it perfectly folded. They are very reasonably priced and super efficient. I highly recommend using Soapy Joe’s for all of your laundry needs.

Horrible Service. I used soapy joe’s once and paid over $ 20 for one regular-​sized load of laundry. When I signed up I was sure that I was putting $ 10 towards the fee per pound that they charge, however when I used it I was notified that my total was over $ 11. I was a little annoyed that it was so expensive, but was ok with paying the extra dollar and some change in order to settle everything, with the intent of course to never use it again since it cost so much! They said that the $ 11 was in addition to the $ 10 already paid… what?!
They call it an «initial deposit» on their website which made it sound like that is the minimum that you can deposit into your soapy joe’s account, which would make sense. This is not the case. They make you pay $ 10 just for a cheapo laundry bag and name tag. It’s absolutely ridiculous.
AND the one time that I tried to use them, it literally took a month to get them to come and pick up my laundry. I called the first time and was assured that everything would be picked up that evening. Never happened. And since I lived in an apartment, they only pick up twice a week (so you’re screwed if you’re not free those days). I had called on the last pick up day so I had to wait til the week after, once again I was assured that they would come and they didn’t. This continued for a month.
Granted, when they FINALLY did come and pick it up, the service was great — quickly done and nicely delivered, but WAAAAY too expensive and too much of a hassle to ever be worth it.
Bottom line: Good luck getting someone to pick up your stuff (especially if you live in an apartment). And be prepared to pay at LEAST $ 10 for a load of laundry that you could do in one load at the laudromat for $ 1.50. It’s a horrible service and not worth it at all.

This service is unbeatable. Really. It is. Think about it, drop off a bag of dirty laundry with one of their, usually good-​looking, drivers and 24 hours later they deliver it back to your dorm or apartment folded and sorted and everything! I can not recommend this service enough, the price for 6 months of service is barely more than paying quarters for 6 months of doing your own laundry. Plus, even if you know how to do your own laundry (you’d be one of the few college kids) this service does your laundry better than your mom used to. I don’t know what Courtney S.‘s review is referring to but I have spoken with the manager David multiple times now and he has always been friendly and helpful. He gave me a discount on dry cleaning just for remembering his name the next time I saw him! This company will stop at nothing to keep you satisfied, just like a good, hard-​working student-​driven company should.

best customer service ever. so helpful and efficient. always on time and my clothes come back perfectly folded and smell ah-​mazing. seriously best money ive spent in a while and totally worth it.

Soapy Joes seriously saved my life over the last 3 years. I tried doing my laundry Freshman year in the dorms and I’d have to wait forever for a maching to free up, and then hope that no one stole anything before i got there to take everything out. Once i signed up for Soapy Joes, i never had to think about it OR waste my time. I could throw in clothes, sheets, towels, anything i needed washed and it would come back perfectly folded and ready to place back in my closet. And the nice thing is, they picked up from the dorms, on the row, and even on my off campus apt on Ellendale. Def a savior and worth the money. Thank you Soapy Joes!

«The Most Trusted Name In Laundry» is very applicable when it comes to USC’s Soapy Joes Laundry Service. Their friendly staff greet me at the foot of my dorm and I have always gotten my clothes back within 24 hours neatly assorted. Because I made the mistake of trying to do my laundry on my own at the beginning of my freshman year at USC, I was able to see the difference between my life as a Soapy Joe’s customer and my life not being a Soapy Joes Customer. Once I signed up for the service, I had a whole afternoon eat week to spend doing far more valuable things than looking for quarters, waiting for the wash to finish, transferring my clothes to the dryer, and worst of all… spending hours folding my clothes. I have to say, my favorite part of SJ’s is that the clothes come back folded and ready to place into my dorm room dresser. I would recommend SJ’s to anyone.

I used soapy joe’s for about 2 years now, and can honestly say I’m an ADDICT! I mean, think about it… everything comes back folded, organized and cleaned better then I could ever do myself. I’ve saved 100’s of hours by not having to wait for a machine, watching my laundry, fold it all and not to mention saving my clothes for the many washing mistakes I use to make. This service is so convenient and definitely cost effective (averaging $ 12 – 15 a week totally worth the time I’ve saved, and money for laundry cards, and product). They have this amazing RollOver service that lets you roll over the pounds of laundry week to week, kind of like At&t minutes!
Soapy Joes, can you please promise to provide me service even when I don’t leave near USC? — love a happy, addicted customer!

I’ve been using Soapy Joe’s for almost 2 years now and now I can’t live without it! As a busy college student, I really don’t have 3 free hours each week to worry about laundry. Soapy Joe’s picks up my laundry from outside my door and delivers it the next day fresh, clean, and neatly folded. I love it!
The only downside is that the service is quite expensive. For the 2010 – 2011 school year, I paid around $ 650 for 30 weeks of service (15 per semester). If you’re willing to pony up, however, you won’t be disappointed.

Couple of things wrong with this company:
1. They say they will not dry your clothes if you put them in a ziploc bag that says «No Dryer» on it, but they will end up drying it anyways (this resulted in a shrunk $ 200 dress that I only wore once)
2. Once they damage your clothes and you ask for a reimbursement (as it says they will do on their website under terms and services) they will try and do everything NOT to give you money to pay for your damaged clothes
3. Even though it says on their website they will not dry your clothes if you follow their ziploc bag instructions, they say that this is a lengthy request and is too detailed
4. They will try and blame you for their mistakes of shrinking your clothes if you follow all of their directions perfectly and they still screw up
5. You will have to call in almost every week to make sure your driver will come to pick up/​drop off your laundry
6. Your clothes will be ruined
7. When you try to correct something, their manager will lie to you to try and get what he wants
8. If you are a college student, they will try and take advantage of you
Direct quotes from the USC Manager, Dave:
«I don’t care if you write negative reviews online»
«It’s my birthday, and I’m helping you out»
«I don’t care if you take legal action»
«Your emails just made me more frusturated»
After he told me that I could send a reciept to him so he could forward it to his supervisor to pay for my damaged dress «There actually isn’t anyone above me who will take care of this»
«I will pay for a new dress for you out of my own pocket if you really care that much» (which is a lie, the company’s insurance policy covers this, I called the Washington Branch to confirm this)
HORRIBLE, HORRIBLE SERVICE
They will not let me cancel my plan until the end of the semester, even though they have damaged a total of over $ 400 worth of clothing and are refusing to pay me back
As of right now, they have had my dress for five days now that was shrunk into a belly shirt at the dry cleaners trying to make it the lenghth it was previously… don’t know if I’m getting that one back…
…i don’t know who the other two reviewers are… but david k from westwood, are you the manager that i’ve been talking to? sounds a bit fishy youre location says Westwood even though you go to USC… and you uploaded the logo for soapy joes… funny…hahaha

Soapy Joes makes my day every time I get my washed clothing. Knowing that I saved all the time of washing, drying, and folding all of my clothes always puts a smile on my face. I have so much extra time and have more peace of mind knowing that I don’t have to worry about laundry. Whether you work out a lot and have tons of laundry, or barely have any at all, I recommend Soapy Joes to anyone who wants clean clothes and more spare time. The owners are extremely nice to all their customers and go out of there way to make you happy with the service. Do yourself a favor and sign up for Soapy Joes and let them take care of your dirty underwear!