SOS Autocraft, Inc.

I can’t say enough positive things about David, Marketa and the staff at SOS. They have gone above and beyond the call of duty for me twice in the last month. I brought my car in originally to fix a dent. Not only did they fix the dent but touched up everything else and made my 5-​year-​old Camaro look brand new! Two hours after driving it off the SOS lot, I was in an accident and had to have it taken right back to SOS! David even gave me his cell phone number so that he could meet at the shop when it was closed. David talked me through the whole process with the insurance adjustor and made me feel like I really had someone on my side. He went to bat for me with the insurance and made sure that I was getting the best possible deal. I will not take my car anyplace else in the future; however, I really hope I don’t need their services anytime soon ;-)

My experience here was fantastic. David and Delinha worked with me and were very accommodating, whether it was dropping my car off after hours, helping me make decisions with insurance and DMV, providing me different quote options, and dealing with me when I was stressed out.
David gave me a very excellent low price for my car repair, and he helped save money on parts that were not safety-​related since I didn’t care about cosmetics. Even still, the cosmetics looked perfect. David helped me understand which repairs were necessary, and which repairs were just tacked on by the insurance inspector, who deemed my car a total loss (after a board flew into my car front bumper on the freeway). We didn’t agree with this total loss evaluation, and David helped me sort it out.
David’s team also improved some other dents and scratches while they were doing their main repairs.
Additionally, after repairs the team cleaned my car, inside and out detailing, which was very impressive considering my car was very, very dirty (dust and hair and sand). That was unexpected and a very nice gesture.
My car came back looking nearly new again. I definitely recommend this shop.

A homeless man hit my car with a shopping cart (while I was trying to give him a backpack for the holidays… long story) and I had a golfball sized dent in my fender with a diagonal crease going through it. I called a bunch of mobile PDR places, but after I sent pictures, they all said they didn’t think it could be done and I’d have to take it to a body shop. I decided to try one more place (SOS) and I’m SO glad I did.
I met with them and they looked at my car. The guy (I can’t remember his name, but he has an accent and he’s awesome!) was very honest and said if I wanted it to be 100% fixed, I should get body work done, but he could probably get it «75% better» with PDR. He took the time to explain the whole process and took the time to detail how they do it and what to expect. The price difference was significant ($ 320 for PDR compared to $ 1,500+ for bodywork) so I decided to go with PDR.
The knocked a little bit off the price after he heard my sob story (THANK YOU!) and I scheduled my appointment for the following week. My boyfriend dropped off the car and picked it up, so when I got home from work I was THRILLED with the results. You can’t even tell anything happened in the first place. His «75% better» estimate is more like 99%!
Thank you SOS Autocraft!

I’ve been to a lot of body shops but I’m gonna write a review for this one since I had a strong, unpleasant experience that I want other potential customers to know.
I went to this shop after setting up an appointment for two PDR repairs. According to the technician, neither were feasible and had to be done with ‘other’ methods of repair. I was told that one dent had to be sanded out and repainted to make it look new, or hot glued and pulled. The latter was only 50% possible but I was charged a full PDR cost for a 50% repair… The other dent was «too small» for them to fix but that also didn’t stop them from giving poor excuses for not fixing it and again, told me it was only «50% possible» and also charged me a full PDR cost for this.
So I was going to let it go from there, but the parking enforcement gave me a $ 60 ticket, all because I wasn’t able to park anywhere else because their shop doesn’t provide parking for customers to get their estimation. I also found out that this wasn’t their first incident since other customers prior had gotten tickets for the same predicament. If you think I’m bluffing, the woman who works there knew the parking enforcer well and told her about other cars that were cited for parking violations near the shop. Go figure.
I feel like their score does not reflect their representation since they offered poor quality customer service. I will never do business here again.
⁰⁄₅ (if I could)

David is someone you can absolutely trust with all of your car troubles. Came in very upset after accidentally side swiping a pole in my parking garage. My Jetta had white scratches all across the passenger side. David let me know that they could buff out the white it had left on the vehicle but giving it a total fix would require ordering new parts and would be a hefty price. He had his guys buff out the white scratches for free and it almost looks as good as new. I will definitely be coming back in the future for any car needs and will recommend SOS to anyone looking for a car shop. David will make sure to tell you a reasonable cost and will do the job right. Some car places will fix and will not be done right. I plan to go back in the future for any of my car needs! Choose SOS.

SOS AUTOCRAFT SPOILED ME!
This was the first time I needed heavy bodywork and I wanted it done by someone who specializes in leased cars. After shopping around I found David was the most UPFRONT and HONEST of all the body shops. SOSDENT set my expectations so high that I won’t even bother with another shop in the future, they spoiled me.
He was very informative and wasn’t trying to hide details or extra costs just to close the deal with me and give me a price that would definitely change later, he showed me everything that might have to be done upfront for it to be done right.
I was hit by a coworker so their insurance had to pay. David worked with the insurance company in my behalf so they didn’t try to weasle their way out of paying and even told me what to expect. It was basically hassle free to get everything taken care of.
Not only was my car damage repaired when I got it back, it was in EVEN BETTER CONDITION than before I got hit, he really took care of me and for that, I appreciate it. Honestly, the level of integrity, quality of work, and a warranty on your car work makes it so much worth it and hopefully I don’t need any more work done in the future but if so, I will be coming back! 5 Stars

David and his sister provide excellent service and are really knowledgeable for all your auto needs

SOS Autocraft is an outstanding body repair shop. David is very thorough. He determines what only really needs to be done to get your car back in perfect condition. Where possible he gives you the options of how much you want to have done. He even helped me in my dispute with the person responsible for paying for the damage to my car.
Their workmanship is excellent and the price is right. So right that they have buffed out minor scratches for free. Marketa at the front desk provides real help in getting through the paperwork.

My friend and I got in a very bad car crash last night. I called David, even though it was later in the evening and he coordinated everything for me flawlessly and professionally.
I know for a lot of people, it’s hard to trust a body shop. SOS AUTOCRAFT is an anomaly as they are the most honest, ethical, and hard-​working people in this business.

Total SCAM and you’re not gonna find out easily about it! These guys charged my insurance $ 4000 to repair the front bumper and couple of things behind it including a headlight’s assembly. But most of the affected areas where hidden behind the grill and under a big plastic cover. They NEVER repaired any of that! They just painted a bumper cover and hid everything else behind it!
I didn’t find out until I ran out of windshield washer fluid six months later and noticed they had FORGOT to put the fluid entrance back! I removed the big plastic cover and that’s when I found out nothing was done there. I’m going to sue the place and will post updates.
Update (October 2015): I submitted a complaint to BAR and got the car inspected. The shop is now trying to return some of the money back to insurance for the repairs that were not done! But what’s more outrages is that we discovered in addition to work that was not done, they GLUED up parts that they charged to replace to just get them hanging there!

I had a bad dent in a back door of my Subaru. I made the mistake of getting one of those guys that come up to you in parking lots to do the job. The paint came off in two days and you could dig out the cheap Bondo with a fingernail. I found out later that the Bondo would discolor any paint you put on top of it. Luckily, a friend referred to Dave at SOS on Sawtelle.
He’s patient, detailed, answers all your questions and makes you feel like you’re in good hands. The work was superb. He’d sanded the old paint and Bondo down to the metal, fixed the dent, painted the whole door and painted the front door to match! Honestly, it looked factory new. You could absolutely not tell from any angle that it had been repaired. Dave is not cheap, but he’s not exorbitant either and his estimate was considerably less than the other two bodyshops I’d gotten estimates from.
Marketa runs the front office. She’s friendly, efficient and happy to help. Really, you meet her and you want her to organize your life. When does that ever happen at a body shop?
I can’t recommend this shop highly enough.

Amazing first class service and quality of work! Love this place for fixing my bender fender. A good friend of mine with very nice cars recommended this place. Also, Unilocal doesn’t lie; they have high star rating!
The owner and staff are very professional and personable delivering the best service for all your needs. They went beyond to make sure I was happy. The prices are better than the other quotes I got, and they even cleaned my car well before returning it to me. Bring our car here; you will have no worries

Everyone here is awesome. I came in for a small scuff on my front bumper which needed a touch up. They went over the options with me and made a honest and sincere recommendation. Since it was so small, they ended up taking care of it on the house. This is smart business! Due to their honesty, I will use and recommend SOSin the future for sure!

In my opinion there aren’t many body shops in Los Angeles that merit a 5 star rating on Unilocal but this one does. I’ve had several repairs done here, far more extensive than paintless dent removal, and they did an outstanding job each time.
I’m fairly picky about bodywork and know a little bit about it having been a «car guy» my entire life. I’ve even done some bodywork as a hobby, mostly when I was teenager restoring old muscle cars. Once you’ve done some of this on your own you quickly learn what questions to ask when trying to determine if a shop does quality work they can stand behind because it will last, or instead, deeply discounts their prices by using cheap aftermarket replacement parts and unskilled workers to lure you into a low quality shop. SOS is a high quality shop offering great value. The owner, David, stands behind his work and is a craftsman with high standards for all work coming out of his shop. He’s an honest guy who cares about the reputation of his business, which is admirable in the world of body shops these days.
For what it’s worth, try to avoid the large body shop «chain» outfits (you know who they are) as you’re really rolling the dice on the quality of work done on your vehicle. It’s all about proper assembly, surface preparation, and making sure everything that should have been done prior to the final color/​clear coats was done and done correctly. Bad repairs are common in body shops, big and small, because the guy working on your car is in a rush, knows you probably won’t be able to tell he missed a few fasteners or did poor prep work, but most of all… because he simply doesn’t care.
David and his team seem to understand what it takes to do great bodywork and have built a business on this principle. They also seem to care about the customer’s experience at their shop and are a great help in working with the insurance company. The large chains simply aren’t run this way, and many of the smaller shops with bad reputations are hoping you haven’t heard of Unilocal (I’m only half kidding). I wouldn’t hesitate to take any of my cars to SOS, nor would I hesitate to recommend them to my friends, family, or fellow Unilocalers.
I’ll be dropping off one of my vehicles next week for repair and this will be the third time I’m using SOS over the past 10 years or so, most recently due to a driver rear ending my vehicle while I was sitting at a red light. In hindsight I suppose it was a good thing I was there to keep them from flying through that light and into the intersection. I have absolutely no reservations about using SOS once again and know I’ll be impressed by how great my vehicle looks when I pick it up. Five stars plus.
Thank you for taking a minute to read my review and good luck with your vehicle repair.

Wow. I feel bad for posting this so late. David is great! Some ass keyed my car after a road altercation and SOS dent was able to correct the scratch. The only downfall of this shop is the slanted driveway. My sports car is lowered and as u can imagine, this is never fun.
The work to remove the scratch on my Volvo R was excellent. Could not even tell the difference. Here is when the customer service came in…
When I got my car back, the bottom of the car had been bottomed out. No Good. I was furious. Without even hesitating, David did not admit fault however he did not discredit what had happened. He offered to keep the car one more day to fix and repaint the bottom– no charge. He even paid for my rental car.
Also, when disconnecting my door to paint it, there was an issue with electrical sensors. David fixed this quickly. The problem was the window rolled down and a component scratched my tint film. Without even thinking– David wrote me a check for over $ 100 to cover the cost to retint one window. More than Enough.
DAVID IS THE MAN!

David and Marketa both provided excellent service. I brought my truck in to have the front bumper fixed after a small fender bender that left a dent. David was very thorough when explaining the repair process and made sure I fully understood each step (and the reason for the charge), as well as what my different options for repair were and why he recommended what he did (which happened to be reconditioning the bumper). My truck was ready exactly when promised and looks amazing. This has been the easiest and best experience I’ve ever had getting a repair work on my truck.

Not sure why Unilocal changed their little review interface on the site, but anywhooooo, just went through my app’s check-​in list to see where I’ve been lately, ran across SOS Autocraft and, audibly, loud enough for my husband to hear in the next room, said, «Alina, you’re a monster.»
How could I not have showered SOS with five stars yet? What is wrong with me???
I need to swing by Sawtelle next time I’m out and about and see if they still exist, because I’m sure that this little spot is run by angels and they may have only set up shop that one day I needed them and then, just like that, they may have – *poof* – disappeared.
So, my car damage story went like this. Back in July 2014, I was on the freeway in the middle of the night when this maniac behind me decided I was going too slow. The freeway was empty, but that didn’t stop him from speeding up behind me, jumping in the lane to my right and then cutting me off as he got into my lane, which he did so quickly and carelessly that the back of his truck brushed against my beautiful CR-​V and left nasty marks on the bumper. I was devastated. The baby’s been damaged, but since I never previously did any body work on cars, I somehow assumed this would be costly and put off dealing with it until it literally became unbearable to look at.
One day, on a whim, I thought I’d go get an estimate…
Let me just cut to the ending of the story because every time I think of it, my little heart beats hard with gratitude.
The owner of SOS Autocraft buffed out the marks for free.
WHAT???
For free, people. I was super stressed when I pulled up, but his beautiful wife told me to just relax, fill out the forms and David would take a look at it. Maybe they were just feeling super generous that day, but he literally hopped around it, got some rugs, some cleaner and within minutes, it was gone. Where the paint was scratched off, he told me to go to the Honda dealer, order the paint pen in my custom color and then bring it to him and he’d either teach me how to dab it on or do it himself.
WOW. Just WOW, WOW, WOW.
I felt almost embarrassed when they told me they wouldn’t be charging me, but both of them kinda laughed it off and said to just remember me if I needed any *real* auto body work done.
SOS is an unbelievable find in my neighborhood. And while I hope, fingers crossed, that I never have the reason to actually go visit them again, if you do, make sure you at least hop in and have them take a look at your four-​wheel baby. Five stars, all the way around, zero doubts and hesitations.

David and Marketa were extremely professional, helpful and kind throughout the entire process.
I recently got into a car accident and they were able to deal directly with the auto insurance. Throughout the entire process, they kept me updated via email which was beneficial as I was unable to answer my phone while I was at work. As a courtesy gesture, they did lovely paint touch up in the front of my car «on the house» even though the damages were on the back side. I would definitely recommend this place for anyone on the Westside. But just be careful at that intersection between Sawtelle Blvd. and Iowa as a lot of people get into car accidents there.

Oh, where do I begin?
David, the owner is a professional man. Let’s just say, I’ve got to own my first car I actually want to take care of and I needed to find the right shop that wouldn’t take advantage of that. David fully understood what I wanted to do with my car but also took into account the reality of the situation. I wanted my car to body flawless. But he knew that I wasn’t rich by any financial metered so he gave me what he could do and at a price range that was more than reasonable. After I had accepted the invoice, I went in the lobby and his sister completed the invoice and told me that I’d get a call later that day when the car was ready.
And when I came back, the dent was gone. Everything he explained in the estimate, was exactly what happened, and then some! Pleased with the first experience I came back the very next week. Make sure that you ask if it’ll be cheaper to pay in cash. Card Fees are damaging for local businesses!!!
In short, I would refer them to friends. I will go back here anytime I have any car body questions. Honest staff. Honest Work. Thanks David!

SOS Dent damaged more of the car than they repaired. Buyer Beware!
Sparknotes Version:
I took my car in to have the clear bra removed, and I got it back with both headlights chemically damaged from their bra removal process, and denial of damage!
Full Version:
There was a car show coming up, and I had done paint correction on my entire car, but the ugly clear bra was the last thing to go. I received a VERY good estimate to have a 10 year old clear bra removed for $ 60; it was the width of my hood, and went from the bottom edge to about 16 inches high.
SOS Dent was accomodating to get my car in promptly, and I waited while they worked for about an hour. Well I got my car back, and there looked to be what I would call «Compound Splatter» on my headlights, which I had just detailed and were completely clear when I polished my entire car the prior week. Also, there were what I would call «acid burn marks» on the lens. Unbelievable.
Here is where it gets interesting. I immediately noticed the white splatter, and I could not believe they had left it like that. I called when I got home, and immediately the manager denied any wrongdoing, saying that they do not use compound when removing a clear bra (of course they do). So I bring the car in, and he continues to say there is no way the shop was responsible for this, and that it had to have been there before. So, I show him a picture of my car the day before with the clear headlights, and he finally agrees to do a headlight restoration on the house. Splatter is removed (yes it took wetsanding and polishing to remove it) but the ACID burn marks are still there. They are not going away. SOS Dent has no explanation.
They destroyed my headlights, which no look atrocious. I am not going back here, and I warn you to think twice before you have them do anything but remove dents.