Starbucks

Probably the worst Starbucks I’ve been too. You’d think Starbucks is known for the fast pace coffee spot but not at all. If it wasn’t across from my job for early morning coffee I wouldn’t spend a dime here.

Let’s keep it simple I was denied a refill on my coffee because I didn’t drink the entire thing at the location of the Starbucks however still in the mall but when I asked for a refill I was denied with no offer to help or a courtesy refill and then notified of this absurd policy that is only mentioned when you ask for a new coffee. The manager at this location is rude and if you get the her (blonde ish more dirty blonde and average build) id request a new cashier. Or try the Starbucks at Target across the street much better staff.

You never know what kind of mood your cashier/​barista is going to be in. Last time I was there the young nice lady that I usually see was very rude. I wanted to add money to my gold card with her and I could see it in her face that she was bothered and then she dismissed me while I was still standing in front of her! By yelling NEXT! A clear indication that she wanted me on my merry way.
If you ever order the green tea matcha latte over ice make sure you ask them to shake it well or u will get a cup with milk on the bottom and all the powder sitting on top
They are the reason why I rather do an order through the app then have to deal with them. They are a**holes most of the time. Rarely smile.
Cheers!

In the Beverly Center, there are surprisingly few food options. This Starbucks, located on the top floor, is a good option if you need a snack along with a hit of caffeine. Service is usually pretty quick and always friendly. Selection of food is generally good. Some small tables scattered throughout but there are ample seating alcoves throughout the mall.

Worst customer service by a girl named Angie. At the register I asked for ice water and when I went to pick up the ice water Angie filled only water. Then when I politely asked for ice she snapped at me and said «you didn’t ask for ice» and brushed me off. I stood back in line and asked for ice water again and this time she gave me a cup filled with ice only. I finally gave up and just asked another girl to fill it up with water. Worse Starbucks experience ever.

This is the worst Starbucks ever !!!
Ok. So I work in the mall and I come to this Starbucks at least 2 – 3 times a week! Ha, maybe even 3 – 4 times a week who knows. Any who, they move like snails and will make your drinks taste horrible! I go out my way to come to Starbucks, even though Coffee Bean is closer to my work place .
However, I won’t be spending another dime at this location again. I had the worst chai tea latte (which tasted like water) in my life last week. I told the lady that I didn’t not want another one because I had already waited like 25 mins for the latte ! The lady who made it was a newer black lady who had attitude and she moved so slow it wasn’t even funny. The manager didn’t even care about my concerns. This is not the fist time this has happened!
I’m telling you if you want to save your time and money don’t come here.
* this is the only quick place in the mall so there will be lines and they don’t care.

Starbucks should be ashamed to put their logo on this location. As one of the few places to eat or get a drink in the Beverly Center, I often come here more out of convenience than anything else. While the lines are long, and many people wait for their drinks, the employees enjoy messing around and chatting instead of actually working.
From the time I ordered to finish, it took roughly 20 minutes to get a simple mocha. Why? Because employees stop working to make jokes with each other and play around while patrons look on waiting for their drinks. Or perhaps it’s because three people behind me got their drinks first.
Last time I checked, Starbucks made a big deal about «going in order.» Not hear apparently. If you need a drink in the Beverly center, I’d highly suggest going to the Coffee Bean and Tea Leaf.

I only like this place and I keep coming back because it’s convenient. The customer service is bad here. The employees are slow and not welcoming. The manager, a young caucasian (brown hair, sometimes bearded), seems so miserable and depressed here, and he isn’t afraid to show it. His aloof eyes (avoidance of eye contact) and attitude make him seem like such a problem employee
Oh, and when they’re cleaning, it’s best not to bother them (I’m being sarcastic). You’ll be waiting for a long time before they finally decide to assist you.
Still good to come for a coffee and get a bunch of refills (with rewards card) because there’s plenty of seating. What annoys me is they never put up the full menu. Last night they blocked out everything just to advertise ordering via the mobile app. Uhh. I’m standing here and I need to know what menu items you have…

Literally the absolute WORST. Slow, dirty, and the staff seem completely incompetent.

Horrible customer service as ex barista from Starbucks it makes me sad to see these people give poor customer service when this is a great place to work at. First of baristas are way too slow, and the same cashier who is there in the mornings (older heavy set female) has the worst and ugliest attitude clearly she is not happy maybe it’s time she look for another job because she makes me want to go to coffee bean instead just to avoid her service such a shame I love sbux so much but sadly I will not be visiting this location any longer …

Starbucks should offer consistent service throughout the chain, however at this particular location service is poorly managed. The wait is incredibly long. The staff nonchalant attitude is more frustrating than the actual long wait. FYI this is not a busy location.

If I could give this place zero stars I would. This is the worst Starbucks I’ve ever been to. They are unorganized, one of the baristas has a major attitude and worst of all they are always so slow and backed up.
I waited 10 minutes for an iced tea! This doesn’t even include the 8 mins I waited in line! I work in the mall so I went here on my lunch. I can’t spend 20 mins waiting on ice tea. There were 4 or 5 people behind the bar. 2 people were making drinks only one person at the register and another guy just writing on the cups! Why aren’t there 2 registers open if there are 20 people in line?! Why do b drinks take so long if there are 2 people making drinks.
I work in the mall and I can assure you I will never be coming back here and I will be telling my co-​workers to avoid this place as well until they do something about the service.

I’ve never been treated so horribly at a Starbucks by this guy named tommy at beverly center location. My mother was having a lot of chest pain and needed ice water immediately. Still I lined up to buy a bottle of water and asked for just a cup of ice and let him know the urgency. Yet he refused to scoop up some ice and told me that I had to wait until all other drinks are made. All he had to do was to take 30 sec to turn around and scoop some ice. Instead my mother sat on a chair in pain for another 3 min just because he refused to be kind. Unbelievable inhumane behavior so not expected by Starbucks.

This is the worst Starbucks on the planet! I have gone here every morning before work for the past 6 months and the same fat bitchy lady who takes my order still can’t get my name right! I don’t even know where to start…
–There was one time where an employee wrote Bitch on my employees cup for their name!
–Daily the price of drinks change and they get mad when I go up for refills because I’m a gold member and it’s free.
–all the employees up there argue with each customer and each other.
–they are constantly out of syrups and cream cheese.
–they weren’t giving out water for the longest time regardless if you made a purchase and have a sign saying «the water fountain is that way»
–everyone in that place is miserable and they all ruin everyone’s day with their customer service!
–last night at 8:00pm my employee went up there and they said hey are closed because the manager had a party to go to so they needed to close an hour early. When he called them out for it they told him to check his attitude!
If I could give zero stars I would have! This place blows!

If Starbucks corporate knew how unprofessional the baristas at this location are, they wouldn’t tolerate it. The baristas were rude, argued with each other in front of customers, and screwed up a simple order. Because the barista didn’t seem to pay attention when I told her «non-​fat milk and 2 Spenda», I asked the next barista (they swapped out mid-​order!) to please confirm with the one who was making it. She rolled her eyes and walked over there, but continued her argument (that started before I arrived) with the gal instead! Of, course, my tea had no Splenda (easily remedied), but who knows if it had non-​fat milk. Then they forgot my coffee cake, so they started YELLING at each other, each blaming the other for forgetting. I’ve never experienced anything like that at a Starbucks before, and this is in a very upscale mall in Beverly Hills. One star.

Bad attitude from the staff, can’t seem to make anything right, and there is always a long wait, it’s as if it’s always training day at this Starbucks

Nothing special about this place. They got out order so that is all that matters. Convenient to have it in the middle as a break from long walks of the mall.

The cashier is really rude (MAN WITH BLACK GLASSES).
He didn’t even ask for my name.
It looks like this employee needs to get replaced.
My drink wasn’t that good.
Even Glendale Galleria Target Starbucks makes better drinks.

1 caramel and the other one double chocolate chip i really think they were mix with water because, thats how both frapps tasted like. Money to the trash because we had to trow them away. I’m a Starbucks drinker. I have a Caramel frapp, every time. They should train they employees better…

Nothing special about this Starbucks, except for the fact that it’s in the Beverly Center, and if most of your friends are gay males that spend an hour in H&M, you can pop out and caffeinate yourself here before you totally lose your mind.
Nothing substandard or special about this coffee kiosk. It gets the job done.