Steal-A-Sofa Furniture Outlet

I purchased my sofa from them last week. I was super impressed right away with the style of the sofa. Yes its bonded leather but who cares?
For under $ 1k I got an ottomon, an awesome couch and mini table stands.

I ordered an entire bedroom set with metal bed frame from them 3 years ago. Cheaply made but worked for what I needed (moved to la with no furniture and low budget). I ordered another nightstand and a tall dresser to match. The bottom dresser drawer broke in a few months. When I emailed customer service, I found out the warranty was only 90 days. And i was at about 120 days. She said I could either pay $ 79 to get them to come get it and repair or transport it 2 hours to warehouse. The dresser itself was like $ 80 and I don’t have a car that would fit. It just wasn’t cost effective to do either. Sigh. So it’s still broken, but they wouldn’t budge on replacing it. I guess anything that has a 90 day warranty should be purchased with caution.

I made my all apartement with Steal-​A-​Sofa. I found everything I wanted online, but also I went to Showroom and I found extras that I needed as well. Prices are very good, furniture are looking beautiful. The staff is very kind, Delivery on time, they notice you day before and the same day and you can confirm very easy by text on your phone.
Very happy

The problem we have with them is the delivery process. We purchased a leather sofa from them and paid for delivery and setup. I was told that we would receive a 3 hours delivery time frame the day before and a 30 minutes notice the day of the delivery.
We waited but nothing and I called them about the time on the day of delivery because my mom work close by and she will have to drive home for the delivery. A lady called me back and said the driver will be there shortly. Then 10 minutes later, she called me complaining that the driver has been knocking on the door, he won’t be able to wait for that long!!!
I told her my mom is driving over, they didn’t give us 30 mins notice. She was being extremely rude with her tone of voice.
I would never buy from them again because of their delivery process. They don’t give enough notice as stated in their contract and they charge re-​delivery fee because of this!

3 stars, borderline 4. The reason I am going with 3 is because they were not very clear on delivery times. I had to take time off work (a 3 hour window) to make sure I was home during delivery. Thankfully, the guys came towards the middle of the window and were careful and quick in setting up! The warehouse itself is well in downtown LA, where I would not recommend one to go alone. I went during the weekend, so everything around was closed and the parking structure nearby charged $ 7 for parking. So far, the couch is alright, but I got a cheap one with the fact that I might have to upgrade in the next 3 – 5 years in mind! Overall, if you are a college student like me, on a budget, this is a good place!

The 2 stars I gave are only for the gentleman David who assisted me. I would give him 5 stars if this was only about service but it is not. David was a joy to work with and helped me find the perfect mattress and bed. It was a seemless process. The issue lies with what occured after.
David called the day before my mattress and bed was supposed to be delivered and told me that it did not arrive at the warehouse. I took off from work for this. He said it would be another week before the bed would be delivered. Mind you, I am sleeping on an air mattress for the second week in a row and my neck and back are killing me. Nevertheless, I said okay I will wait one more week. On the next week, on the day I was supposed to have my mattress and bed delivered I get a phone call from a young lady at Steal a Sofa saying the bed and mattress still has not arrived. This is the day of! I have taken off from work and I am absolutely furious at this point in time. Why is this happening? She had no answer for me. She said she put the mattress that is a step lower in quality on the truck. I said you should have put the next higher mattress on the truck. This woman had the nerve to laugh and say «Yours (the one I can’t get) was the the best one.»
Instead of sleeping on an air mattress for a third week, I took the one on the truck. I wish now I had just cancelled and refunded and went elsewhere to find the mattress I really wanted but I was desperate.
She took the difference in price off my bill. But nothing else was offered or done to remedy the situation. It makes me so angry even writing this. Good luck with finding what you really want and actually getting it delivered.

I found a sofa I liked through Wayfair and then discovered they don’t ship to California. I tried finding the same sofa elsewhere and found Steal-​a-​Sofa. We drove from the Valley to their downtown showroom, and the sales people were friendly and helpful. I ordered the same sofa I saw online, and they delivered it within a week and assembled it for me too. Love the sofa, great customer service.

I usually throw away junk mail, but this one caught my eye. The prices seemed too good to be real. They couldn’t be serious! I checked out the website and Unilocal reviews, and thought Steal-​A-​Sofa was at least worth a visit.
The Downtown LA showroom is relatively small, but there are tons of catalogs you can order from, too. I was in the market for new dining room chairs, and Manny, the salesperson, helped me narrow it down to 4 beautiful black wooden chairs with white fabric cushions. The store offers 3 different payment plans… based on good credit, you can get a VERY low interest rate, based on OK credit, you can get a decent interest rate and no minimum purchase amount, or you can waive the credit check, pay a $ 40 fee and a minimum of $ 500 spent, and get no interest if fully paid in 90 days. I went with the 3^rd option and decided I needed a new mattress… or that this was the event that pushed me to buy the mattress I needed. The mattresses are mostly name-​brand and half the prices I’ve seen in other stores. I went with a beautiful, queen-​sized Serta pillowtop for around $ 450 and it’s been difficult to get myself out of bed every day since. Everything seems sturdy and well-​made in the 2 weeks since I received my furniture.
Manny and the other salespeople were as friendly, helpful, and non-​pushy as can be. I got all of my furniture delivered within 2 days. They’ll call the night before with a 3-​hour delivery window, and if you can’t do that time, you can reschedule to the following day without being charged. One of my chairs was broken when it arrived, so the delivery man told me about it, had the store call me, and they rescheduled the delivery to that Saturday so I wouldn’t need to take any more time away from work.
I had a wonderful experience here and plan on purchasing a bed frame and more furniture in the future! It’s what furniture SHOULD cost and I recommend visiting.

Super easy/​fast delivery was in and set up when I got home from work!

First, I do work in customer service myself so I understand mistakes are made. The important thing is that they are made corrected for the customer.
After googling several furniture stores in the area, I found Steal A Sofa. The furniture was simple (as I like it) and the prices were reasonable. After two visits to the store I purchased my furniture (a couch, bed frame, mattress and box spring) with Manny. At the time he had great service!
There was a mixup with my furniture delivery date. I was told it could be delivered Saturday (and I had guest arriving that morning). Awesome! My guests knew I just moved across the country (a week earlier), they didn’t expect much but I’d liked for them to have a place to sit.
PROBLEMS WITH DELIVERY:
–I was trying to plan my day with my guests and I never got the email (the night before delivery) that gives you the 3 hour window to expect delivery.
–I called Saturday morning to inquire and I was told to stay home or within a few blocks all day until they got an update. (IMPOSSIBLE. Remember. I had company visiting me from across the country).
–I finally get a call LATER in the afternoon saying the furniture is being delivered. They’re supposed to give you a 30 minute window so I let them know I was on the way. They called my phone and my back up number every 7 minutes until I got back home (within the 30 minutes).
–The box spring (before it even entered my apartment building) had a big hole on it!
So I call and they said they’d send a new one on Monday. If I didn’t have someone to stay at my home for me I would’ve had to take off work.
(Back to Saturday) after the delivery guys put together the furniture (I was in my apartment while they were doing so, but not paying as much attention as I should have). They delivery guys were VERY nice and fast… I left my apartment again as soon as they were done.
When I got back to my apartment (maybe an hour or two later) I noticed a scratch pretty high on my bedroom wall, likely from the bed set up. And an apartment FULL OF ANTS!
I was in my apartment for a week prior and not a single bug. Not even a fly! As soon as the furniture was delivered I gained generations of ants as roommates!
I was not able to sleep well and had buy so much stuff to get rid of them! I was PISSED! What is MORE frustrating is that I’ve called SEVERAL times and left messages for management to call me back. And NOTHING!!! I was told by my sales person after my THIRD call with no response that they have to look into it bc more ppl would’ve complained.
I DONT CARE IF MORE PEOPLE COMPLAIN OR NOT! I know my home was bug free before the furniture and after I had ants everywhere! In fact I have someone that’s been helping me since my move and the cause of the ants was obvious to us both!
I understand mistakes can be made, maybe pest control should be more prevalent in the warehouse. but at least MAKE the situation right with the customer! This situation is not my fault yet I incurred extra costs!!!
In conclusion. The money you «save» may need to be spent getting unwelcome «guest» out!
Just go to ikea!

Disrespectful and rude staff. Manny «the supervisor» was a terrible customer service rep, who actually disconnected the call. The second woman I spoke to called me a liar. DO NOT waste your money here. poor quality furniture too.

So far this has been nothing short of insane frustration and poor customer service.
Save your time and shop elsewhere.

Short version. Save your time and money. Go directly to who THIS place buys from and get it direct. Seriously, just cut out the middle man.
Poundex might not sell to the public though, FYI. If you know someone in design or development, have them buy it for you.

Long version of my experience: I know this isn’t a high-​end furniture place, so I wasn’t expecting anything more than average as well as something satisfactory.
Here is a break-​down of my experience:
— Found a sofa I loved that happened to be on display in the store. Dark gray sectional with some really cool blue/​white pillows. There was an option to buy a blue/​white matching ottoman, but it wasn’t on display. They only had it inside of catalogs — I thought that was weird (and I should have listened to my instincts). Sat on the display couch and it felt really comfy (more on this later).
— Purchased the sofa. They have a 25% restocking fee. No exceptions, even if they screw up. Be REALLY sure you’re okay with this before moving forward. Another weird thing, they asked for a full payment up-​front. Typically, stores take half or a percentage of the amount due and the remaining payment is given upon delivery. I was tired of sofa shopping, so I gave in.
— The couch took a few days to be delivered. The delivery was an hour early, which totally worked with my schedule. The delivery guys were careful and assembled everything as promised.
— Couch is all set in my living room. Does not feel as comfy as floor model, but whatever again (it’s a low-​end furniture store, right?). I thought maybe the sofa just needs to be broken in. What wasn’t cool is the couch was covered in what looked like specks of glue. Low-​end furniture or not, I expect a new product that is free of defects no matter what price I paid. The blue/​white ottoman that came with the couch was REALLY weird too. The material looked faded, used and the pattern was off balance. This was not cool. It just didn’t match exactly with the pillows.
— Called the store and explained the situation above. They were happy to bring replacements of both items.
— Took ANOTHER day off for a 2^nd delivery. The guys who showed up didn’t have the right information. They only did a partial exchange and took back the ottoman. So now, a 3^rd delivery had to be scheduled so they could replace all defective parts of the couch and bring me a new ottoman
— Took a THIRD DAY OFF WORK for another visit from the folks at Steal-​A-​Sofa. They brought the remaining parts of the couch that needed to be replaced and the delivery guy was giving me a hard time. He told me that he’ll exchange the parts, but the glue specks come on EVERY sofa and it’s just how they’re made. REALLY? First of all, don’t give me that BS and second of all, why are you questioning me NOW? Just finish the damn exchange and stop giving me a hard time, I’ve taken 3 days off of work already and tipped kindly on my 1^st delivery. Here’s the next part that’s pretty shitty, I SWEAR they brought back the same defective ottoman from last time, this time with a couple of additional SPOTS. The ottoman is WHITE and blue… so the stains aren’t particularly nice on that color.
— Called the store again. Basically got the run around. Asked for a supervisor to call me days ago and no response.
Oh well. Huge bummer and waste of time. Now I’m really exhausted…

Was looking for a couch for my new apartment and found this randomly online. As soon as we entered the store, my roommate knew we would be purchasing something. The pricing of items was the most appropriate we had seen the whole day and the selection of items was limited, yet diverse enough. Great customer service and wasn’t pressured into a purchase. I also ended up buying a bed frame.
Delivery was done the same week. They were on time (which is a 3 hr window) and called 30 min before they came. They assembled both the sectional couch and bed frame within 45 min.

Aahhhhhhhhhhh!!! I’m super excited to get my furniture delivered to me on Tuesday!!!
Thank you LULU you were awesome!!!
Very helpful and patient since I can never decide on what I want! I will definitely come back and I recommend anyone who is looking to buy furniture come to steal a sofa! And don’t forget ask for LULU!

At first I did some research in what type of couch I wanted. Then next step was for me to find a place with that type of couch at a reasonable price. I tried various websites such as Artvan, Big Lots, Ashley Furniture and Furniture Outlet but the prices were just to high. After Google search for sofa sells, Stealasofa popped up, I immediately called the store and spoke to a guy named Manny.
Manny was very helpful, he suggested that I come into the store to see the couch in person and get a feel for it. I knew that was the couch I was looking for this whole time after seeing it close up. The young man helped me purchase the couch and get it delivered to my apartment for a decent price. I am completely satisfied with the help and process of Stealasofa.

I researched many furniture places to find the perfect inexpensive couch to purchase for my first college apartment and I fortunately stumbled upon Steal-​A-​Sofa through an ad on Craigslist. Of course, I was skeptical of their low pricings on their website so I Unilocaled it and was surprised to see a 4 ½ star rating. I ended up ordering a black leather sofa bed through a phone call, and the lady who helped me was exceptionally nice and helpful.
Instead of paying $ 80 for delivery and assembly, my family and I drove out to their warehouse in Montebello and picked it up without any complications. Assembling it was ridiculously easy and only took 10 minutes.
Since the couch is like a leather futon bed, it’s not as plushy as it looks but it is sturdy and comfy enough to accommodate my two roommates and me for when we’re watching tv in the living room.
It’s not high quality, but for the price you pay for, it’s definitely a steal! Would not hesitate to buy from them again in the future.

I never thought I’d have so much fun buying a couch. My husband, kids and I went on a Sunday afternoon. Manny was helping another customer, but that was okay because it gave us time to walk around the store. When he finally finished up, he warmly greeted us and answered all of our questions thoroughly. We ended up purchasing a couch that day and it was set to be delivered on the following Wednesday.
Delivery day was so easy! I got a call about 45 min before they arrived to tell me that they’d be there soon. When they arrived, they quickly put my couch together and then cleaned up. They were here for maybe 20 min, begining to end. They were fast, efficient and polite.
Thank you for making this such an awesome experience! We will be back very soon to buy from you again!

Sofa materials are not very wel made cheap wood cheap fabric definitely feels like you bought a very inexpensive product. Also, customer service is horrible I originally signed up for Saturday delivery and found out after calling them that Saturday was already taken even though it clearly stated it was available. After rescheduling they couldn’t even give you a window of delivery and when they did it was a 7 hour window forcing you to stay around all day waiting for them
Unprofessional!

Terrible… Late on delivery.
Construction of sectional was cheap. Delivery guy was poking holes with a screwdriver to find the connection. Had to return it immediately. Got charged 25% restocking fees. Never again.