Storage Etc. Los Feliz

KaBoom! Went in to get some information on a storage unit and a young lady by the name of Kristyn helped me. She brought customer service to the next level. Not only did she have great energy, but she also was very helpful.

This is a great place, and good prices. Kristyn provided excellent customer service and a very friendly and professional demeanor. We highly recommend working with her and using this facility 100%.

Don’t bother if youre disabled. If theres no unit available on the first level, just say goodbye and find a more handicap friendly establishment. Apparently elevators for were an «afterthought in this old building.» According to staff. Parking lot is stupidly small and depressing. Considering theres also only ONE handicap spot that isn’t even remotely closer to the facilities than any other parking available. I guess that was an afterthought too? They put the damn space in the freaking far back corner of the lot. Street parking is a bit closer but good luck. Don’t even get me started on their hours. Pathetic.

This is the best and helpful place ever. Had a friend that needed to move immediately and these girls, roxy, Sandra and kristyn, assisted us and made our adventure and experience amazing. Deffinitly would use them again. Highly recommended. Thank the they guy crew.

Found this place online because I was looking for something close and inexpensive. Best price I found so I went to check it out and was confused by how friendly and helpful everyone was. This was like luxury spa customer service. Just way too friendly. Almost to the point where I couldn’t trust the people helping me. But then I was shown the unit, which was great, and they gave me like a three week hold to make my decision, which was far more than the two days I needed. Then, when I came back to actually rent the thing, THE PRICE HAD GONE DOWN. Opposite of what happens with every other type of rental in the world. Every single thing about my experience with this company has been easier and more pleasant than I ever could have expected.

This place is awesome. Such a friendly staff! Kristyn was so great and made moving in so easy! Clean facilities, great prices. Can’t say enough good things about it. I have had a few different storage units before and would reccomend Storage etc over many others without a doubt.

So I have been looking for a drive up storage all day and right under my nose I saw this place for a reasonable price. But it got better when I met Kristyn and Roxy who have been more than helpful in suggesting a unit better flaunted for me and cheaper! Super nice place with great and friendly staff. I feel like a huge weight has been lifted off my shoulders. Thank you!!!

Just rented a 5×10 unit from here for an amazing price and the staff is wonderful! I highly recommend this storage place, don’t look any further!

I rented here starting ²⁄₂₀₁₃ and have had a great experience since then. The only reason I’m moving out is because I’m moving out of to my new home! (Yes it took that long to find a place).
Initially when I called, they gave me a rate and when I came in it was not that price. The manager called and took good care of me and it convinced me to go ahead. I’ve never rented a storage prior so I don’t know what to compare. They give you a free late truck to get started and the rate was great. After a year the price went up.
They do have a 10-​day notice when you’re moving out but that’s no big deal.
Based on other reviews, there aren’t vermin issues here and I know they spray regularly. Cameras all over and they close at 7pm.
I’ve I ever need storage again, I have no problem coming back to this location.

The beautiful and thoughtful staff here has to be the best in town. I was in a such a tight and very stressful moving situation and the ladies were soo professional and helpful when making sure I was using the proper storage space for my needs. I loved how personable and considerate they were.
They listen to my worries and concerns and made sure I wasn’t over charged or worried about my belongings and even at the end of it got me an über back to Beverly Hills because the movers I hired took so long that I had clients already waiting for me at the salon! I told them I was already spending wwaaayy over the budget on the move and I had not planned on it taking all day! I asked if they can call a cab and instead insisted to get me a über!!! Wow! I was shocked of how friendly and considerate these ladies were!!! It proved to me that there’s still great customer service out there and beautiful hearts as well.
I highly recommend this location for all your moving/​storage needs!!! Great business starts with the connections you make human to human. Thanks again ladies!!!

I have a large space here. It’s a good price and clean. The office is well-​run and the staff is friendly.

I’ve had bad experiences at other storage facilities, this one by far has exceeded my expectations. Not only do I feel safe about my stuff, but it’s clean and the staff, especially Kristyn, always greets me with a smile and is always ready to help me out. thanks guys!

This place was awesome! The office staff more than helpful and understanding of a difficult process. They went out if their way to assist me. A definite 5 stars :))

I looked all over the area, and after calling and visiting a few choices I decided on storage Etc, in Los Feliz. From the very start they were the best on all points, best price, clean facility, secure entry and exit, and great customer service. I was driven around and shown a few choices of units, and then when I came back for move in day Sandra in the office was super sweet, helpful, and professional. I was in, and out of the office quickly and had an easy move in experience.

Excellent facilities. The premisses is clean and very well kept. Peter is the rep that assisted me. Answered all my questions, helped me find a unit that was perfect for my needs, and there was zero pressure selling involved. Security in this place seemed pretty reliable due to onsite management. Definitely gives me peace of mind to store my things here. Overall a satisfying experience.

Okay so I had read the reviews before renting here but did not associated my needs enough with them. I was one of those people who though, «Oh a negative review? Well that situation won’t happen to me.» Let me tell you now from experience. The reviews are here for a reason.
I had a similar experience to A.V. who wrote a review earlier about this place. The people who work here are very pleasant and nice. If I were reviewing them as workers or customer service I would be rating much higher. However they are backed into a corner due to the policies of the company they work for and therefore this review is more toward the service of the facility itself. Please understand the workers are great.
The company is not considerate of the customer needs in the least. First complaint the hours. HORRIBLE!!! I have to say I had looked into literally all of the storage places in the area before renting with Storage Etc. and literally all of them have longer hours than here. Then ALL of them have gate access after front desk hours aside from this place. Some even will go out of their access hours if the customer needs, NOT HERE! On holidays this place won’t even give you access to your unit! They literally only allow you to get into your unit when there is someone working there. I have had storage for years and I have to say I need access at all times. Maybe not 24 hour (though I have found that other places as well) but at least past 6pm or 7pm. Just cause you need storage doesn’t mean you don’t have a job. How can you get to the unit before 6 or 7pm on any given day? So the hours were the first limitation.
Mostly my complaint is on their move out policy. They have a policy that seems pretty normal until you actually need to leave. If you prepay at all they will refuse to return any of your money even if its the entire month. However, even if you prepay and they do not refund your money they will pull your access to the unit once you tell them you are moving out. We told them well within the 10 day window they are supposed to allow you to prorate that we would be leaving before the end of the month. They said if we had not paid yet then we could prorate. But since we had auto paid for the month they will not prorate and refund the rest of the unused month. So they were telling us they were keeping a month of rent no matter when during the month we left. THEN when we moved all of our things out of the unit, they called us that day and said they noticed our lock was gone and the unit was empty and asked if we left yet because they were pulling our access mid-​month even though we had paid for the entire month!!!
They would not even give us a receipt that we were going to move out or that we had paid for that month and given notice until we completely moved out, (Because they were planning on pulling our access code as soon as they gave us a receipt.)
The area is nice, the place is clean, and the staff is good. But I do not like how inflexible the company is, how little the company cares about the people paying them, and how they do business is shameful. In the end we only rented for a month but paid for month and a half. Had they allowed us to get a refund for the time unused we would have left in 15 days as we found a much better place to store our things.
Big thumbs down!
If you never want access, want to pay for a bunch of time you won’t get access, and want to get railed when you are trying to leave then rent here. Otherwise. move on.

I’ve been a customer for over 5 years and I always feel welcomed with all the energy and positivity in the world! No one beats these guys… no one.

Have rented a few units here and the staff is always very kind and helpful in figuring out what is the best storage solution. Highly recommended!

Moved in January and got a decent price. However, over the last few months trying to pay on-​line has been horrible. I paid this last time and got confirmation but the facility still sent me a letter saying I was late. I called and they didn’t see any payments being made. When I know I pay something on-​line and receive confirmation and then told I didn’t really is frustrating. I am looking to move out ASAP!

Review based strictly on purchase of boxes. 3 stars for the friendly customer service and that they are open on Sundays to purchase moving boxes.