Sunglass Hut

Just went to this store, the girl staff is awful, we were plan to purchase 2 glasses, but that girl didn’t even say hi, didint introduce or any help.
We stay there for around 15 mins, she been standing there, busy with her stuff. No idea why she even exist?! Then we bought glasses at The sunglass hunt in Macy’s, which is same floor.

Beth and Jacob were incredibly helpful today when they didn’t have to. They eagerly obliged to a favor, were extremely knowledgable about the product and made me want to come back to buy my sunglasses there.

Went inside this location after dinner and the entire staff (at least 3 people working) refused to greet us, ask if we need help, or even acknowledge us besides stare. Rudest staff I have come across. This is sunglass hut, please don’t turn your nose up to customers.

wow, some crazy differences of opinions here. It seems some people have never worked retail before. Michael M, I guess does not realize that we don’t live in a country that barters for prices, I supposed the store also would not exchange 2 of his chickens for a new pair of glasses. Steve Q… maybe the company has a standard of what volume the music is set at, and the employee was not able to turn the music down. In California gift cards unless under a certain amount are not returnable. I have shopped at this store many times and have always been given great service. Beth is a great employee and I look forward to seeing her each time I am in the mall even if I am not shopping for glasses I stop in to say hello. I would recommend this shop to anyone looking for a pair of glasses.

In general I’ve found SH to be pretty reliable, and I’ve gotten several pairs of sunglasses there over the years. This location made me question ever going back. I went in with a specific pair in mind, which I called ahead to make sure they had. I was told they did, and in my size, and that they’d put it aside for me as I’d be in later that day. When I did go in they a) didn’t have them in stock at all and b) never put them aside for me. The manager just shrugged and said she wasn’t working earlier so she couldn’t be sure what happened. I went and checked my phone to make sure I was in the same store I’d called. I redailed and the phone in the store rang as I was standing there. Another shrug. Kind of shocking apathy about the entire thing.

The guy working this store today was very rude. Said he didn’t know how to even turn the radio down to speak to me. I guess I should go easy on him if he is so incompetent that he can’t turn a radio down, but the rudeness is not expalined by being dumb. Another sad out of work actor unhappy with his plight.

Sunglass Hut has been around as long as I’ve been buying sunglasses. Popped into this location just the other day because I had lost a particularly expensive pair of Oakley’s.
The nice folks there were more than ready to help me and located /​rang up my order quickly and efficiently. They had all the latest styles and the interior of the store was spotless.
One thing worth mentioning is that Sunglass Hut has a 90 day return policy. So if you get the heeby-​jeebies about a pair of glasses that you liked, you can always return them.
I dig this location — would definitely come back here for more designer glasses.

In past years, I enjoyed Sunglass Hut. I have purchased several pairs of expensive ones. Yesterday afternoon, I visited the store to buy some Ray Ban Aviators for my son. The man who claimed to be the store manger was rude and disrespectful to me. All I did was ask if they price matched and, when the answer was no, if they would slightly discount the sunglasses.
Instead of a simple and polite answer, I was treated to a tirade about how if he discounted the glasses he would be fired and needed this job to pay his bills.
Wow. Scratch this place off my list!

Horrible service! I ordered a sunglasses online, returned it and wait for 2 weeks, expecting them to refund my money. It never happened. I then emailed them and waited another 2 weeks (which is today), still no response. This retailer really have one of the worst customer service.
I’ve just placed a dispute through my credit card; and just sent them another email.
I’m crossing my finger hoping that they’ll play fair and refund me my money.

Don’t bother. In this day of retailers fighting for your business, Sunglass Hut refuses to return any gift cards that you have purchased. They don’t write that on the receipt or the gift card and don’t mention anything at checkout, but then say it’s company policy. I would prefer to spend my money at a retailer who backs their products.

the reason y i’m giving 4 stars is cuz of their awesome return policy. basically as long as u have the receipt n the glasses, u can return or exchange within 90 days… even if it’s broken! this hasn’t happened to me, but i thought that was pretty cool and it def makes me wanna purchase from them again, just in case…
the employees at this store were really great and nice, the only thing is is their selection isn’t all that great.

I really like this store. I came by here several months ago to get a new pair of sunglasses. I got a pair of Ray Ban sunglasses and the service was great! The salesperson was polite, patient, and very helpful. She was great about adjusting the glasses that I was interested in and made them fit perfectly for me. No complaints.
A few days ago, I was at a friend’s house for a BBQ. I put the glasses in my pocket and was sitting in a lawn chair and got up and accidentally popped the lens out of my sunglasses without breaking them thankfully. I managed to pop it back in, but the alignment was still off.
I swung by the store with my receipt ready to prove that I had bought it here. I was met by the salesperson who promptly fixed and adjusted my glasses so that the lens back into the frame properly. She then went on to clean them so there were no traces of any fingerprints on them. What I liked was that she fixed my sunglasses promptly without asking if I purchased them there and didn’t even ask for the receipt even though I brought it along for proof. In addition, she did it with no complaints and no charge. I really appreciated it. She was pleasant and efficient and I left with a nice smile on my face and my eyes properly protected from the hot summer sun. A great experience from the store! Thumbs WAY up!