SusieCakes

Everything I’ve tried is really yummy and fresh. Especially love the banana pudding but you have to act fast every time I go there’s only one left if i’m lucky

Wish I could give ½ stars, but I can’t. So 3 stars will have to do. First off, the place is A-​DOR-​ABLE. I love the color scheme and the presentation of the place. Seriously, I love it when bakeries are this cute, it’s so inviting. The staff was nice, but shy. I had to ask her to speak up a bit, because I just could not hear her. She was nice, but it was more as if she was just there to do her job. I asked for her recommendation of the cupcakes and the cookies and all she kept saying was «It’s up to your preference, really.» Ooookkkkkay. Then I asked what the best seller was and she said it varies. Okkkkaaaay. I gave up and just decided to get what I would usually get at a bakery: a chocolate chip cookie, a sugar cookie, and a chocolate type cupcake. If I like any of those, then that would mean this place is a winner!
Upon consuming them, I wasn’t that impressed. Pretty pricey too if you ask me. The cupcake was mediocre, nothing to rave about, really. Nothing memorable about it. The chocolate chip cookie was thin, but good. I enjoyed that. The sugar cookie was too hard and the icing on top too hard as well. Oh! I forgot I did get a whoopie pie. THAT was amazing. It was huge, I ate it over the span of 4 days, which is pretty incredible because I am WEAK when it comes to cookies, and let’s face it a whoopie pie is TWO cookies! It was amazing, but still too pricey. It was $ 6. I can get a whoopie pie for half of that at the bakery near my house.
I haven’t tried the cakes yet, but I would love to someday. They look incredible.

Yuck. The «seasonal» cupcake was a banana chocolate chip cupcake. The bananas were not ripe. The strawberry cupcake had a nice frosting but the cake fell apart and tasted less than average. As for the coconut, I’m tossing it. Not worth it. Big waste of money.

I got there right when they opened so I had the place to myself :)) The service was excellent. I Picked up an oatmeal cookie and a mini red velvet cupcake. Delicious!

To the cashier at SusieCakes who dealt with a very unpleasant customer yesterday while I was picking up my phone order: You are amazing and handled that with class!
I walked in to a somewhat busy store, saw a few stragglers next to the line, and thought they had all been helped with their needs, as there were a couple of employees making sure customers had been helped or were doing their best to get needs met — so I looked up and said «Phone order for pick up?» The woman next to me, who must have been having a rough day of spending money at Nordstroms and perhaps had a wedgie to boot, decided to make a scene and lament with a somewhat aggressive comment about being skipped over after waiting ever so patiently for someone to take her order.
You. Handled. It. Brilliantly! By saying that you had asked if anyone else needed help, and by delegating someone to help her with her German chocolate cake request.
I was floored by the simple lack of respect customers show to those who wait on us, disgusted, and too shocked to have said anything right in the moment, but I wanted you to know, I noticed. I guess sweet people are who work in sweet shoppes! Thank you — Always a pleasure to come in to SusieCakes — if not for the treats, but for the great service from it’s employees!

oh my goodness! i am not even a cake eater and all i can say is WOW just WOW. These cakes have the best flavor I have ever tried. Very moist and fresh and so good!

Unimpressed to say the least. Apparently this place isn’t at all like the original store in Calabasas. I will go there sometime instead. But this place was just terrible. It’s never fun eating overpriced dryed out cupcakes.

Susie’s baked goods are always delicious but the service at this store makes me really sad. It simply isn’t representative of the high standards Susie’s sets for their employees. The young ladies who work here are seriously lacking in personality and the smiling, cheerful faces SusieCakes is known for — this assessment is based on multiple (5?) visits over the past few months. There is one woman who works here that is really nice, I think she might be a manager. She’s probably around 30, brunette and wears a cute turquoise watch and is the only employee who looks happy to be there.
This location is less than 2 miles from my home but I much prefer the extra drive to their Calabasas store which is an exemplary location with the sweetest team ever.
Maybe this new store is trying to find their footing. I haven’t completely written it off — the goodies are too good for that — I just hope to see a big improvement in the near future.

Cute new cupcake shop at the Village.
Service was great and they had a huge selection of cupcakes and cakes available by the slice as well.
Prices are a bit high for the cake slices so i went with a chocolate cupcake and while it was good it didn’t taste much difference from your average chocolate cake mix.
Filled and topped with chocolate, the frosting was too sweet, but the batter very fresh and fluffy.
Ok if a craving for something sweet hits while in the area, but not worth returning for.

I have never had anything but moist, delicious, innovative cakes from this SuzieCakes location. My two faves are the Celebration Cake and the Lemon… aaaaaahhhhh!!! The store is super cute and clean and sells adorable little tidbits to go along with bday and other occasion celebrations. Everything is whimsical and vintage looking, just the way I like it. The employees are super sweet and have offered us free cupcakes on my bday and both my daughters’ bdays. Only once was there an employee that seemed like she wasn’t into her job… that was a bummer, but totally not the norm. They even have two parking spots designated for picking up cakes… how thoughtful!!! Thank you, SuzieCakes… you’ve got my vote.

The people who work here are so friendly and nice! Everything looks amazing from the cookies to the cupcakes to the huge cakes on display! I have heard a lot of good things about SusieCakes from my SoCal friends for a long time so my expectations were pretty high. Everything looked yummy, flavors included: vanilla with a blue-​green buttercream and funfetti inside, chocolate mint (seasonal), carrot, coconut, chocolate marble, chocolate and more! However, we had to get the famous red velvet! They even wrote ‘Merry Christmas’ in pretty lettering and sprinkles at our request.
It was delicious. Not being a huge fan of cream cheese frosting, I wasn’t overwhelmed at all. I’m also used to having cake refrigerated but at the recommendation of the employee, I left it at room temperature to eat it with my family for Christmas Eve dessert. It was perfectly, as much as I hate to say this word, moist and delicious! The one thing I can recommend is slightly using less frosting, but it was one of the best red velvet cakes I’ve ever had!
Another criticism is that SC is quite pricey. For a small cake, after tax, it was $ 39! I know it’s LA, but wow! It’s okay though, this won’t ruin my Christmas spirit!

Quite honestly, I didn’t buy anything from THIS SusieCakes as we had already bought some cupcakes from Confexion on that same visit walking ’round The Village. We came in here just before Thanksgiving when there was lots on display (for purchase), so the photo opps were great. I am fully versed in the cakes that are Susie’s. My favorite is their classic chocolate cake. When I tell you that it is the BEST darn chocolate cake around, please believe me. It is dense, moist, and a kick-​ass chocolate flavor, both in the cake and the icing. Nothing fake about it. OUTSTANDING. Still and all, I didn’t buy anything from this location. YET.

So im kind of obsessed with SusieCakes. Like no joke their vanilla celebration cake is my go-​to sweet dessert. That’s why I was kind of disappointed with this new location which is closest to my residence. For some very ODD reason, the vanilla celebration cake didnt taste right. I dont know if it was lacking freshness or what it was exactly. It did not taste anything like the cakes I get from Calabasas or Newport Beach. The staff seemed confused and they cut 2 slices of cake for me because they werent working well together. Also, when I asked for utensils they pointed me to the direction of the water yet failed to realize theres only 1 fork in there. There are several employees working there and I had to go tell the girl and explain to her that yes I do know where the forks are but there arent enough in there and faced some attitude. I love SusieCakes so get it together guys!!!

Had a problem here and it’s apparent that the staff has communications problems.
Rushed home from work to get here by 6:30pm to order a cake for a party the next day. The friendly employee took all the details on a sheet and charged me. I told her I’d be in the next day at 3pm to pick up the cake.
Show up at 3pm and there’s no cake. Two employees are rushing around trying to find the order slip. They ask if I paid and I told them I did so they started going through past orders on the register/​kiosk. Sure enough, there are about five order slips next to the register of preordered cakes. The day staff hadn’t seen them. Then, they started asking me details that were on the order slip, now in their possession.
They made the cake I ordered and it was fine. Fortunately for them, it was one of their signature cakes and the only customization were the Happy Birthday details on top. They threw in a Happy Birthday red velvet cupcake with my order as an apology.
How can I trust this store with an even more detailed custom cake when they can’t get a simple order right?
Got a cheery call the next day from the manager checking in on the cake order. The surprise — she had no idea that this happened. I gave her the news.
Obviously, I wasted time ordering a cake the day before needing it. I had much higher expectations of SusiesCakes.
Fortunately, the cake was delicious.
If I stick with SusieCakes, I’m going to Calabasas next time.

Couldn’t decide on two or three stars. 3 Stars because the cupcakes were OK. Not perfect, not anything to really write home about. The store staff Meh… not smile on anyone’s face and this is a pastry shop. You’d think people would be happy selling cakes and treats. Would probably look for another place to order cakes and pastries from that was more personable.

Yummy quality cupcakes for $ 3.50. Cute and perfect location. I am so glad they opened a location closer to home. The closest one before this is in Calabasas. I think I have tried all of their everyday flavors and the carrot cupcake (seasonal) What I love is the way the cake taste. It’s flavorful. I always like to eat my cupcakes from the bottom and work my way up towards the frosting. The cupcakes are moist and I always appreciate that they tell you how to store the cupcakes. Next year, I think I will place an order for their seasonal pies for Thanksgiving. Well done SusieCakes and welcome to the neighborhood.

We always go to Calabasas for their very addicting Red Velvet cupcake or cake… I am so HAPPY & glad that they opened at The Village because this place is closer to us. We went to buy some red velvet cupcakes today for my kids and as usual it was VERY DELICIOUS! I let my 2 yr old son tried it and he kept on saying «Yummyn» and kept asking for more

Got three cupcakes tonight after dinner
Lemon one was dry like cornbread with no flavor with runny frosting on top
I thought wow did I get an old cupcake.
Other two family ate strawberry and a vanilla one
Same dry crumbly like cornbread tasteless with tasteless frosting on top.
Horrible tasteless dry crap
You should be ashamed selling these
The grocery store has better bakery than this place don’t waste your money

Yummy yummy I got sweets in my tummy!
This is for hardcore sugar fiends.
I chose: 1 mini pumpkin cheesecake, 2 sugar cookies, and a couple chocolate & vanilla mini cupcakes to-​go. shared and enjoyed with a cup of Joe It’s very busy inside but it’s worth the wait. I love the themed pastries such as the Halloween Barbie and the back to school apple sugar cookies. My mom prefers the cupcakes and cookies, I prefer the seasonal items and caramels. Yum.

SuzieCakes is one of those places you just want to move into. But a cot in the corner, reading light, and quick access at any time to some the most amazing cakes and cupcakes you will find in Southern California.
They have your staples of course, red velvet, chocolate, vanilla, etc. Then there are your seasonal items like pineapple upside down cake, or white chocolate strawberry. Everything they bring out is amazing!
I used to work down the street from their location in Calabasas, and hit it up on lunch breaks. Then I moved work and they decided to open this location in the slick new Westfield Village shopping center in West Hills near where I live, just for me! Ok, thats a stretch, but this is a beautiful nrw location will all their customer favorites.
Come check it out. I’ll be the one on the cot in the corner eating some mini cupcakes!