The Chandelier Shiner

I recently had an extraordinary experience with Jody and her company. I contacted her and asked if they could clean my chandelier in Valencia, CA. She was very, very contrite when she said it was just too far away from her normal traffic area. (Beverly Hills, Belair, Los Angeles, etc.). She knew I was very disappointed, and was very apologetic. Two minutes later, she called saying her second job of the following day had cancelled, and that her FIRST job was in Northridge, CA.
She was very excited to tell me that since Northridge and Valencia weren’t very far from each other, she could send her employee up to my house. Since I had already tried every other cleaning company, to no avail, I was very happy indeed. Her employee Ross was a delight to have in my home. Personable, well groomed, well spoken, AND a great technician! He did a wonderful job on my very dusty, lovely French Chandelier, at a very reasonable price. Jody is a great, hands-​on owner. She called personally at 6:30 PM that night to make sure I was happy. A great lady to work with. If I could give her and her staff 10 stars, I would happily do so!

Jody is a pleasure to work with. Easy to communicate with and worked with my hectic schedule. She sent Bill to do the hard work of cleaning two of our chandeliers. The previous owners of our house left us with dusty, dirty chandeliers and we’ve been neglectful about getting them cleaned in the three years we’ve been there. At last, we have shiny, sparkly chandeliers! The difference in light quality is amazing. Bill worked magic. We never thought they could look like they do now. He took great care with them and was in an out of our house with no disruption. We hardly knew he was there. Highly recommended!

On New Years Eve. I had asked Jody if she was willing to travel to the West side of Simi Valley to clean a couple of difficult fixtures. She replied within 20 minutes on a holiday night. Unfortunately, our location is outside her service area and she apologized. I sent her a follow up question asking what kind of budget I should be looking at. With no reason to do so other than being a truly service oriented person, she answered my question on New Years Day.
I have been an electrical contractor for 30+ years. These days it is quite difficult to find someone that is customer service minded like Jody.

Excellent job on cleaning my chandeliers. Excellent response time.

I contacted The Chandelier Shiner during the busy holiday season. Jody got right back to me and made special arrangements to fit me into their schedule. The technician was very careful as he cleaned and inspected our fixture. Our fixture looks brand new and we are left wondering why we waited so long to say good bye to the spider webs. A annual appointment seems the obvious thing to do. Let the professionals climb the ladder.

We were in a desperate situation and needed to get our Schonbek chandelier repaired because the top crystal cap got dislodged as a result of a piece missing when it was installed years ago from an unknown installer. It was hanging by some tape (can you believe it) and could have fallen and shattered onto the rest of the chandelier — imagine the domino effect that could have had.
I sent an email The Chandelier Shiner and received a response from Jody (it’s wonderful when business owners make themselves available after hours for consultation!)
Jody made an excellent recommendation and I had a repair technician arrive that morning, on time. He was knowledgeable an effected the repair quickly!
We’re grateful to Jody and her staff for their help!

I’ve had The Chandelier Shiner both repair and clean the chandeliers in my home for the past four years. They always, always show up on time, assemble their equipment, protect my floors, furniture and dress everything under the chandelier with blankets and get to work. It’s amazing how much brighter the crystals become after a good cleaning. I also have them replace «every» light on an annual basis.
And thank goodness they now offer window cleaning, which I have them do on a semi-​annual basis and they shine as good as my chandeliers.
They can be trusted to complete the job to your satisfaction, and on one occasion when they «missed» a spot they returned within a day.
It’s the business that will take care, and make sure the job is perfect, and if it isn’t they fix it. Who could ask for anything more from a business. Just wish other businesses cared as much, and my life would be made simpler.
Bring them into your home with confidence.

I got the best help from Jody. I’m not even a customer! I have a really old chandelier and I have no idea how to clean it. I’ve tried vinegar and just this evening I tried ketchup (it actually did make a difference). Anyway, I ran across this entry on Unilocal and thought, «what the heck, I’ll just email them and see if they will send me a tip on what to do». It was about 9:30pm, so I didn’t expect to hear back right away. Lo and behold I get an email from Jody about 10 minutes later. By the time all was said and done, I had emailed her pictures of the chandelier and she was giving me lots of great advice!
I think it’s a true testiment to the quality of an agency when they give out free advice. She could have said «you’ll have to bring it in for a consultation» or something similar. She actually took a look at my pics and gave me good information. I am excited about getting this thing back to it’s glory days. It’s an extremely old chandelier and I was honestly about to trash it. Glad I didn’t!