The Shade Store

Yay! I’m a fan — now. My shades are looking great thanks to Sandie Ryan the Director of Customer Service (and Alexandra). They were extremely helpful and understanding when rectifying the issues. They also gave me 40% back for all the trouble. As of today, Ray (the owner of RST Builders– the company that installs for the Shade Store) came out himself to rehang crooked shades and make sure everything was in order. He was extremely professional, helpful, and perfectionistic when doing his work.
I am now happy with my window shades and valances. Thanks to everyone.

I just called them because I have several shades I’d like to put in my house, with some of them motorized. They said they don’t do in-​home consultations. So, I’m confused as to how they are able to recommend the right shades, and get the correct sizes and do custom design, without seeing the house in person. It’s no wonder some of the customers here say they didn’t get the right size or color. I don’t feel comfortable ordering custom shades if someone is not going to come out and see my space first.

I’ve used The Shade Store to outfit multiple windows and French doors in my home, some with woven roller shades and others with wooden blinds. I am extremely happy with the quality of the shades themselves, and with the fantastic customer service.
Choosing window treatments is complicated since there are so many options. I worked with Mary who is both very knowledgable, and also incredibly patient about how long it took me to make my final decisions (months, in one case!).
Visiting the store with its comprehensive selection of swatches, and talking through the different options for my windows, was vastly preferable to trying to figure it all out myself online — although the website it also quite helpful for visualizing different window treatments while sitting in your space.
Custom window treatments are one of those investments that can seem expensive initially, but they make any room feel far more finished. Still, given the cost, you want to make sure you get the right thing, and the helpful staff at the Shade Store does just that.
Highly recommended!

Our existing condo window drapes just weren’t cutting it. They were too sheer and the glare into our unit from the afternoon sun made reading the computer monitors impossible. We have a really long curtain wall that won’t work with traditional off-​the-​shelf shades so we had to find a custom option. That’s where The Shade Store came in.
We walked into The Shade Store one weekend afternoon and were politely greeted by Kenneth. We showed him pictures of our condition and what we wanted. He introduced us to the different track options they carry, and fabric options. The best was we were able to look at all the fabric swatches (and they have so many!) and take any samples we wanted with us home.
It took us a while to figure out what we wanted. To be honest, The Shade Store’s price point seemed pricey at first and I was trying to find a cheaper option elsewhere. My husband and I tried Ikea — which we realized wasn’t going to work unless we custom sewed the drapes our selves. There are other shade options online but then you don’t get to try the fabric and the price points were all around the same.
In the end, we decided to go with The Shade Store and we are so glad we did! Kenneth was with us every step of the way. From coordinating with RST builders for measurements, price quotes, drapery selection, track selection, and HOA insurance coordination. RST builders, the installers, were wonderful as well. Extremely punctual, like down to the minute and very professional.
We are very happy with the end result — no more glare! Yay! The whole process was hassle free and we felt very well taken cared of. Money well spent! I’m so glad I didn’t have to slave away at a sewing machine!

I contacted The Shade Store over a month ago to add two valances to my current roller shades that I purchased from The Shade Store in 2013. The order was JUST finalized. I went back and forth via email with Sonia in New York (I am based in LA) countless number of times for her to 1) understand exactly what I wanted 2) find my old order with measurements 3) attempt to answer related questions that I could not because I am not the shade expert. My valances finally arrived last week and I was not surprised to realize that my current shade was not the right size for the new valance (all of those earlier back and forth emails were obviously pointless). So, back to working with Sonia to order a brand new shade to go with my new valances that were installed and could not be returned. $ 175 later and the new shade is ordered. I should probably wait to post this ad until the shade actually arrives and fits into the valance but I will update if needed. Overall, a very frustrating experience for what I thought was going to be a quick and easy upgrade to my existing shades. (not to mention double the price of what I was originally quoted!)
**This review has nothing to do with my previous review of RST– I stand by that company and the work that Eugene did, they are The Shade Stores saving grace.

The world would be a much better place if all installation technicians and other construction workers were like Eugene of RST Builders. You really want to clone this guy. He is punctual, and efficient but not rushed. One of the ceiling curtain tracks I ordered is for a sliding door. He explained that the split draw I ordered would have the problem that the curtain would blow out when I opened the door (now I know the value of calling him before ordering for measurements). He proceeded to change the inner workings of the track so it would draw all to the opposite side solving the problem and saving me a return and reorder. That is service you seldom encounter.

Amazing staff not only in sales but with their installation team too. We bought roller shades started to have some issues. They reviewed and easily replaced the defective ones. Erin Battles is wonderful as she is so customer service oriented. And then if you have an issue, Jennifer Rolle steps in and is just as customer directed. I am so absolutely impressed I wish I could add more windows just to use the Shade Store again! It’s worth every penny. The professionalism is awesome.

Wow. Extremely happy with our solar shades. Not only are they beautiful, they keep the house dramatically cooler. From the master, approachable service in the showroom (including free samples, follow up emails, asking tons of questions) to timely and highly educated in-​house measurers, the process was seamless.
Invest in using their people to measure and if you are handy with a drill, self-​install. My husband hung them literally in minutes.
Now if only the people who make their GORGEOUS catalog would come help me decorate my midcentury modern home… A girl can dream I guess!

The Shade Store on Beverly is the absolute best place in Los Angeles (including downtown LA) to buy window blinds and shades. They have a great selectilon and the prices are very reasonable (especially for this designer district). They have wooden blinds, black-​out shades, roller shades, pleades shades, and tons of cool window draperies to choose from.
Mary S. is so nice and she is very knowledgable and is willing to take all the time that you need to help you figure out what will work best with your home and budget. She is so full of information and expert advice. Once you order what you want, the installers come in and they do a wonderful job. They are perfectionists when it comes to these shades.
I have recommended them to my sister, my mother and all of her friends. Everyone is so happy with The Shade Store. Thus, I feel confident to continue to refer people who have high standards and tastes.

Great service. Beautiful shades. And reasonable prices. There’s no need to look further. They will give you amazing options at decent prices. I will be back for sure. Erin helped me choose the best shades. She was helpful and very professional. Highly recommended store.

Mary at the Beverly Hills store was extremely professional and helpful in explaining our options and working through the choices. She was easy to work with, not at all high pressure, and very knowledgeable.
We explained that we wanted complete blackout coverage. She assured us that the product would provide such coverage. She also recommended that we deal with RST Builders, who supposedly are expert at installing the product. And that is when the problems began.
An installer from RST Builders came to our house to do the initial measurement. We explained to him that we wanted complete blackout coverage. He told us that the curtains should extend three inches to either side of the doors to ensure total blackout. We accepted his assurance on that issue. The installer also told us that the curtains would not get tangled up in the door knobs, an alarm sensor on the door, and various other hardware on the doors. The installer was condescending, especially to my wife, bordering on rudeness. He worked extremely quickly, did not appear to pay attention to the details, and did not seem to grasp what we wanted.
When RST installed the drapes, the motor did not work. So we had to get a new motor from the Shade Store. When RST eventually returned to finish the installation, it quickly became clear that there were serious problems. The curtains did not clear the alarm sensor, the door knobs, or any of the other hardware. As a result, the curtains were damaged the very first time they were lowered. In order to raise or lower the curtains you had to hold them out from the door on both sides, which is impossible for one person because they are about 8 feet wide. In addition, the three inch overlap on the sides was wholly insufficient to block the light. A considerable amount of light came through on both sides.
When we contacted RST Builders about the problem, the installer was quite rude to my wife. He also lied about his commitments. He denied telling us that a 3 inch overlap would block the light. He claimed he told us that some light would come in. But the whole purpose of spending several thousand dollars on the product was to block all light. We never would have agreed to an installation that did not provide total blackout.
When I complained to the Shade Store, they put me in touch with Zach Gibbs of their home office. Zach took full responsibility and promised to make it good. We had our regular contractor redo the measurements. After we sent in the correct measurements, the Shade Store replaced the drapes at no cost. We had our contractor install them and they look and work great.
Thanks Zach!
So I recommend The Shade Store highly. Just don’t let them send you to RST for the installation. I’m subtracting one star solely because they recommended RST.

Wow, this is our second purchase from the Shade Store in 2 years. I have to tell you we were impressed the first time around but this time, I’m blown away.
The service at time of purchase has been exceptional. Our sales guy was very patient and provided great suggestions. The salesperson we had worked with previously was also in the store and also provided expert knowledge. Both of us felt great leaving the store, we took our time, deliberated and bought something that is going to work out perfectly for us.
The HIGHLIGHT of the experience though hands down has been the installation by RST and specifically our installer Eugene. Wow. We have had construction people, installers of every sort walking through this house on a consistent basis for the last 3 years. There’s always a project going on. That being said, I have never experienced the courtesy, level of professionalism and expediency than what I just experienced from Eugene. He took the time, understood what I wanted and accommodated accordingly.
I immediately wrote the company and asked that he be my only installer from here on out. Truthfully, I am more inclined to buy more shades from the Shade Store because of this awesome experience.
Thank you to everyone, especially Eugene for making this a stress free, enjoyable experience. You’re awesome and you have a fan in me.

We LOVE our new roller shades! Mary Skahill was so very helpful and we felt no pressure from her at all.
We live in a loft in downtown LA and our new shades bring so much light into our place when they are up and are blackout shades at night (perfect for city living). We were able to get someone out for measurements and have our shades installed within 2 ½ (and we were out of town for a week so who knows, it maybe could have been even faster). I totally recommend this place and encourage you to ask for Mary.

We had a great experience with the whole shade installation process from beginning to end. Kenneth, our rep from The Shade Store, was very helpful and great to work with. All of our window treatments look beautiful and came out exactly the way we wanted.
RST Builders did an amazing job on installing. Eugene, our installer, was professional, knowledgeable, punctual, efficient, friendly and courteous — overall he was amazing. More than we could have asked for.
We are new home owners and this experience will definitely not make us hesitate to use RST Builders for future projects.
Our shades look amazing and worth every penny.
We are very happy with RST Builders and The Shade Store.

Rst installation was professional, thorough, and took their time to make sure every measurement and installation was perfect.
Kudos to Reza, Suzanne, Alex, and Jose from RST

We did two projects with The Shade Store on Beverly (Erin was the rep) and both projects came out perfectly. Erin was very helpful in suggesting designs and color that exceeded our expectations. We LOVE the new additions to our home!

Ok first mistake they did was putting blue lining on my white shades. They changed the look of the shades they are now blue instead of white. In addition to that the shades too long. Zach contacted me and offered to replace all of them with no cost. So I picked the new lining color from the samples they sent me. The new one is a warmer tone of white (like 10% cream in it). They sent RST Builder to remeasure the windows. I specifically explain to them that the previous order were too long and I want all my shades to sit inside the window frames. I have 12 windows in my living room when I close them I don’t wanna have to adjust them to stay in the frame one by one. So they made note of that and deducted the length from the actually measurements.
But when I got the shade they are still a wrong lining color! This time they sent me yellow! What’s the point of picking a sample when they send me something else? But I let that one go since I don’t mind this color that much. Another problem is the size is still wrong. At this point I just let them install these. I’m so tired dealing with them in the last 3 months.
RST Builder did horrible job installing the shades. At first he refused to install my shades because It’s «too hard» and «it would take him too long». But I talked to his supervisor and she made him do it. The guy left dirty hand marks on my window frames and on my white shades. He also crumbled the shades horribly. Now my shades are permanently wrinkled and stained. It’s very frustrating.

Okay let’s be honest, we dragged out the process of buying shades for a period of years. But the Shade Store never gave up hope on us. Kenneth held our hand through the whole process and managed to put up with our dithering, fllp-​flopping, vacillating, let’s think about it, gee I dunno, well, I guess so, process until we finally pulled the trigger. Their system is very clear and very easy to work with. Then they still honored the free measuring coupon we’d been hoarding for years.
I highly recommend having them come out and measure the gazillion windows you have to do and then send RST out to install them. Our guy Alex was a real pro who also put up with a lot of dithering.
What about the shades you ask? They look fabulous! Why did we dither so long!
Thanks Kenneth! Thanks other nice lady who helped me when Kenneth wasn’t there.
You’re the best. And I still have a few more windows that need shades!

They installed roman shades, roller shades, tracks, curtains throughout our house. They delivered everything promptly. Their quoting service is easy — you get online links with quote details (material, style, dimension, price for each window covering).
The installation was done by RST Builders and I agree with other reviewer that they did AWESOME job. They started to work in our house at 8:30 and finished around 8pm, they’re very friendly. They damaged paint on my wall during installation and they patched/​painted it on my request (we had paint in our house that match our walls).
They are doing excellent job, not just OK job.
The shade store has a plenty of materials to choose from and they will mail you samples if needed.
I wish they have more samples for their curtains, as in most cases it’s just plain single-​tone color material with different grade of transparency. But anyway I’m very happy with both THE SHADE STORE and RST BUILDERS.

We recently bought a new home with large windows. We wanted to look for window treatments that complemented the modern look of the house. It was purely by chance that we happened upon The Shade Store. Luckily, there was an actual store close by, and we were even more fortunate to run into Erin while we were there. She was very helpful from the start and helped us pick out some patterns that might match the place. In addition, she was very attuned to our concerns and esthetics, offering ideas on what to choose and what might look better.
When we finally decided upon some patterns, she helped us get in contact with installers that were very profession and great at their jobs when they came to install the roller shades. During the measurement process and afterwards, Erin was very responsive to emails and able to help us determine how to properly position the roller shades so that they kept in line with the general theme of the house.
All in all, a great experience, and we were very happy with the choice of modern patterns that complemented the house very well.
Finally, RST Builders (the company that came out to measure and then to install the roller shades) was extremely accommodating and punctual. I was late to the installation appointment, but they patiently waited and were happy and professional when they installed the roller shades.