Unity Auto Body Shop

Stay away from here. It is better to leave your car damaged than to deal with these a-​holes. I took my car to these guys years ago and it took them over 3 months to fix. When I got it back, I had to take it back at least 5 more times because they don’t care for quality and don’t know what they are doing. I got upset and the owner/​manager Terry got upset at me saying «do you think I like not fixing properly? Every time you bring the car back, it takes up our time.» What nerve right? Then recently, he called and asked me to pay for the rental car bill when the insurance company already paid it. He is a thief and a-​hole.

I’ve been shafted by other body shops in the past so I was hesitant when I was referred to Unity Auto Body. Their staff put my mind at ease and answered all my questions fully.
After speaking with the owner it was apparent that he takes great pride in his work. This is an important aspect for me and gave me more assurance that my car will be taken care of.
I judge a bodyshop on speed and quality of workmanship. Both are 5 stars! My car came out clean and fresh!
Thank you for EVERYTHING!

I got t-​boned…
my lawyer told me to take my car here…
and these guys had my car for over 3 months!
I’ve called them so many times to get an estimate on how long
my car was going to take
but all I got was «we will call you back»
and guess what?
yup. they never called me back.
I had to call them once a week to check on the status
and EVERY time they told me they’d call me back
they never did –_​–
When I talked to the owner of this place
all I got were excuses after another.
I know some parts take a while to get shipped,
and paperworks with insurance companies,
checks clearing and all takes a while but DAMN.
3+ months?!
After getting my car back, I checked it out
and my radio was messed up (fucked with my antenna?),
my car had that nasty oil stench for weeks,
and the job they’ve done was so amateur and shitty
I had to take my car back to have them work on it again.

Great body shop before I dropped off my car. Worst body shop the moment I dropped it off. I had a small fender bender and needed minor body work on my car. Being a girl, I did not know too much about auto body work and this was the first place I brought my car to because I was referred by my ismartone Mercury Insurance Agent, Chuck Kim. Even though I do not know much about auto body, I should have looked up a review to a well-​known and reputable auto body shop rather than just taking a recommendation from Chuck.
The manager Chris had a great korean accent, but his english was broken. He did not have to try hard to get my business. He was really nice and gave me a lot of comfort. He said the car will be returned in a week. I was so happy since the auto body shop was a ways away from my home. I called a week later since I never got a call back from them and they told me the car has not been fixed yet. It looks very minor and everyone I know tells me it could have been fixed in a few hours…
Almost 4 weeks pass and still the car has not been fixed… I called angry and they yelled back at me that he has been in this business for 18 years and he knows what he is doing blah blah blah I really did not have to listen to this B.S. he was talking about. He promised me a 1 week return on my car and that is what I expected, not 4~5 weeks to fix the small damage.
After I got my car back, I NOTICED I GOT THE CAR BACK DAMAGED. I asked about the damage on my hood, which was a dent and both the latches where almost broken off. The hood did not even close all the way properly. He claims it was not his fault although it took 4 weeks to fix minor damage on the front bumper which I read online that he would have to open the front hood to remove the front bumper. He yells at me and started screaming that it is not his fault and he will take no liability. He also said he will get more mad if I did not stop yelling but I only started yelling because he yelled first. Now I am stuck with another problem, solely caused by the body shop.
I highly recommend Unity Auto Body shop if you are looking for the worst professionalism and have a lot of problems and frustrations. I just wanted to cry after this experience. I am surprised his shop is still up and running…

I find it disgraceful that a korean body shop like this one even exists. I got in a minor accident with no frame damage about 2 years ago. They promised me 1 week to fix it and it took a little over 2 months. They were REALLY nice to me when I told them I was choosing body shops to take my car in to. Once they reeled me in, they stopped caring and their customer service went from 5 star to a NEGATIVE 5 star. I was so frustrated and they did not care one bit because they already had my car and my business at that point. I called a week later to pick up the car and they said it will take longer. I called every week and they said it was not finished. After almost 7~8 weeks they gave me a call saying they were finished, although they promised me 1 week to fix the minor damage. I mean come on, it was minor dents on the front passenger bumper and fender. After casually speaking with the workers, they discussed some other tactics Unity Auto Body uses. They told me they overcharge by a lot to pocket the difference as well as charging for a lot of underlying parts that do not have problems and leave the old part on there because they never had a problem in the first place and keep the money for the labor and parts. They said no one will ever be able to tell unless they dig deep into the car which no one does with a regular daily driven family car. I would not have said all this if I had a good experience with Unity Auto Body Shop. I was referred to this place by my insurance. Go figure, they probably split the extra money they make.
Go here if you want to get ripped off, get the worst customer service, have them take 400% longer than they promise to fix the car, and partake in the shadiness of this shop. I’d rather close my eyes and randomly choose a body shop because this is the worst service I have ever had and they will have better service and prices wherever I go as long as it is not at Unity Auto Body Shop.

Good work. Got my car fixed there once, and the paint was clean. Took a while, but the manager was very informative about parts delay, etc. I’ll be back.

This place actually does good work. I’ve taken my cars to about 5 different places in LA, but this place is the most honest. Talk to Chris, he’s the manager and he’s on point with what you need to take care of.
It seems every body shop forgets to do something, but at least here, they will do it, unlike other shops that make excuses and tell you that its not their fault.

This place was referred by my family’s insurance company after my car was in a minor accident… ok fine, it was really minor, but anyway. Regardless, it shouldn’t take 4 freaking months to fix a car.
Yeah, so you guys are busy. What body shop in Ktown ISN’T busy? And then when I went to pick up my car, I ended up sitting in the waiting room for over an hour because they forgot to recharge the air conditioning system. What… the…fuck?! It was sitting in your lot for 4 months and yet you STILL make me wait when I pick it up cuz you forgot to recharge the AC!!! You suck. The mgrs and staff are nice and all but damn, 4 months?
By the way, anyone want to buy a used car? =)