Urban Life Cleaners

Note: If you’re waiting for your clothes, call: 213.928.5433
I’ve had generally good experiences with them. Prices seem ok. Waits are longer than I prefer but the location is convenient and nothing has been lost or damaged. I’ve been coming here for over 2 years.
The only issue has been just the past couple weeks when they closed to relocate, I’ve been waiting for my clothes to be delivered. I went to the storefront and saw the above number. So I called that and he answered immediately. Finally got my clothes delivered today. Way late, but apologetic. Not sure I should have paid for it at all given the inconvenience.
I’ll find another place while they move.

My girlfriend dropped off my shirts on 7÷10÷14. There were a total of 17 dress shirts. They were supposed to be ready for pick up at the Medici on 7÷15÷14. It has been over a week and we cannot get ahold of anyone at your business. Please call us today at the number we provided you in the private Unilocal message or the numerous voicemails we have left at your various business numbers.

AWFUL service and my clothes came back in worse shape than when I dropped them off. Usually, you get what you pay for, but here you get a lot less.
***Well to be fair, the girl was nice but the guy (manager?) was completely arrogant and acted like I was wasting his time. He should fire himself.

It looks like I’m adding to the long list of unhappy customers of Urban Life Cleaners. Recently we tried them again after having been very unhappy with them. They ruined an expensive black dress that had been worn only once and never cleaned yet. It came back grey and had strange lines on it. We complained. After keeping the dress for three days I got manager Steven on the phone. He wasn’t even slightly apologetic or helpful. He was arrogant and surly and told us the dress was like that when we brought it in and that that’s what happens when you clean black dresses. He continued to insult me and call me an idiot until I had had enough and hung up. PLEASE PLEASE STAY AWAY from these thieves. There are few businesses that can do such a bad job and stay in business at all.

They ripped me off! I bought a couch on Craigslist so I wanted to get the cushions and pillows cleaned. Since upholstery cleaners quoted me at $ 150 I decided to check out drycleaning prices. I went in and they quoted me under $ 100. So I thought great, much cheaper than the alternative. When I actually went in with the cushions and tried to get him to give me more of a specific price he wouldn’t. This part is actually my fault, I should’ve known better. So when I went to collect the bill came out to $ 180! I could’ve had a more professional couch cleaning service for cheaper! Talked with the guy for about 10 min on the phone explaining, after which he knocked of a measly 5%. Wow, $ 9 thanks. NEVER going here again.

How long is the lifespan of a zipper on jeans?
Less than a year? Apparently Urban life cleaners thinks so.
They’re expensive without merit. Not very good business decision either because
if they’d just fixed the fly that they had replaced I would continue going to them now I won’t and will deter people should they ask me where to go. Business integrity is big with me and that’s why I’ll not go back.

After I left the dry cleaner I was terrified. It sounds ridiculous, I know. Unfortunately, the Manager, Mr. Woods, had threatened to beat me up and have his «very well paid lawyer» represent him so he wouldn’t get in trouble for it.
I had taken my clothes to get cleaned, and unfortunately, the Urban Life Cleaners ruined one of my ties. Instead of giving me my clothes back, they withheld my entire order from me for 4 days while they attempted to «resolve» the issue. I was finally able to pick up my clothing almost a week later, but they refused to give me any kind of discount, and they did not give me my ruined tie back. I told the manager that I didn’t think I should be paying full price, especially since I was not able to get all my clothing back AND my clothes were extremely late. I asked him for a discount and he refused. He then started insulting me. He told me that his family was better than mine. He told me that he was going to walk across the counter and hit me. I told him I would write a review and dispute the transaction. He then came around the counter, coiled his fist, and yelled in my face. At that point, I was too scared to leave, especially since he had my address as part of the information required to pick up the dry cleaning. I was afraid he would come after me since he knew where I lived.
Needless to say, I paid him and got out of there. I have never felt so extorted, but I didn’t think I had any other options unless I wanted to jeopardize my safety. This isn’t the first time something has happened at Urban Life Cleaning. Several months ago, I picked up a pair of paints. When I got home, I noticed there was a burn hole in them from what seemed to be a cigarette. I did not make a big deal about it because I didn’t think I could prove it was the dry cleaner. When I brought this issue up with the Manager, he told me I was lying.
I am not sure what my complaint will do, but I want to save other people the terrible and threatening experience.

Not good. Expensive and when I asked if I could keep the rubberband that held hangers together because I was going to be walking a distance, I was told no they recycle them. WTH? Really? $ 60 and I can’t keep a rubberband? Do they count them? Convenience be damned, I will go to Sloanes.

Hard to imagine why people had such big problems here. I’ve been here a couple of times and have only had good experiences. Yes, it is a little bit more expensive than the cleaners I usually had gone to in K-​Town but I am willing to pay a little more for the convenience of having the cleaners right by where I live. The 2 girls I’ve encountered while working there have been extremely sweet and helpful. I flashed my Unilocal coupon for 20% off and got it. You have to show it when you drop-​off the clothes to get the discount. The clothes were always returned on time and clean, no problems. Just knocked one star because it’s a drop-​off store. They don’t have equipment on premises so it seems to take a little longer to get clothes cleaned here than other places where equipment is on premises. Oh, and for being a tad bit more expensive.

This is the second time I’ve used them, nevermore. You know that saying, fool me once, shame on you; fool me twice, shame on me. Shame on me indeed. I went there for the sheer convenience that it was right next to the Starbucks, so I didn’t have to make an extra stop to the dry cleaners.
I dropped off my clothing — a peacoat. Right before I walked out, I asked what the price was, $ 16.05! Fine. Whatevers. A little pricey, but if they did a good job and they were ‘eco-​friendly’, I was ok with it.
Anyways, I went to go pick up my jacket. I had checked into Unilocal,and they had an offer for 20% off. It did not stipulate that I can only use during drop-​off. The girl working at the counter «didn’t want to get into trouble because she knew nothing about it and etc.» Then she said, well I can give you a discount if you’re a city worker only. Booyah, I am a city worker. Flashed her my badge AND my business card. Apparently that didn’t work either. Fine! WHATEVER, give me my jacket! It’s chilly outside. My total was $ 21.05? I’m sorry, what!!! They charged me an extra $ 5 for «lint removal». I didn’t ask for it, you voluntarily removed it from my jacket and you want to charge me for that? I don’t think so. The girl had to call someone else and blah blah. She’s like normally we charge for it, but since they went ahead and just did that, I’m going to remove it.
Yeah, SHAME ON ME. I’m not sure which one is the correct Unilocal page, So i’ll be posting the same review + rating on both pages since it is the same company with two entries on Unilocal

I would like to start this off saying I have used them 6 times now. They have only had the clothes ready ONCE when they said they would. This time they told me they would be ready Wednesday and they were not ready until Monday. They did not offer any discount. Gave me an attitude for asking if there would be one. Honestly they made me feel like it was irritating them that I was a customer at all. Well they got thier wish. I wont be back.

This place is terrible. Ruined our expensive dress and had the knack to charge nearly $ 15 to clean! Would not offer refund and seemed to care less for my business after just spending $ 50 with them. Not professional. Plenty of other cleaners around that will appreciate my business.

I saw the horrible reviews on BOTH entries of this dry cleaning company, but went anyways due to pure laziness and convenience.
As far as customer service, they made me feel like i was inconveniencing them with my patronage.
Also, i work during their weekday hours, so i went to pick up my clothes around Noon, during that small 10am — 2pm window they have on a Saturday, and they were closed. What kind of business are they running?
When i did finally pick up my clothes, the associate said that they had an emergency. I’d give them benefit of the doubt, if they didn’t have such terrible reviews at all of their other locations. Screw this place.
Seriously, read the other reviews, and take your business to a dry cleaner who will appreciate it.

Horrible experience with the store continuously… Do not place any order through Linda who works there in the morning and does alteration. She continuously mess up my order and she even lost my dress shirt recently. Last time, she charged me wrong amount for my husband’s tie and I did not revisit it. This time, she even picked up my cancelled order and lost my shirt. It is not reliable to leave my laundry with the store and they are horrible with taking responsibility for lost items.

third time there,
2^nd time they did not have clothes ready when they said they would be ready,
Relatively expensive but convenient.

Do not take your clothes here. They stained a shirt of mine then put a tag on it saying «sorry we couldn’t get your stain out.». My stain? There wasn’t a stain on it when I brought it in! They then took the shirt back and after a week called to say the stain was out. Well it was better but was still there. They offered no refund for the cleaning or compensation for the shirt they ruined. Terrible business and will never take anything here again. You have been warned.