US Post Office

This post office is the absolute WORST post office I have ever encountered. The clerks that sit behind the desks are rude, curt and even when they have rehearsed a positive message, it still ricks with a BAD attitude!!! I have been to many post offices, even in Compton, CA I have not experienced the level of 'I hate you and my job' attitude. EVER!!! Find some people who want to work and perform their job duties pleasantly.

Continues to be the worst post office I’ve been to. 7 years strong. I don’t know if anyone from USPS reads these

I stopped by this Post Office with the sole intent of changing some mail forwarding, and found the experience to be pretty straightforward and easy.
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— Although I paid a visit in the middle of the afternoon, finding a parking spot was a breeze. The same goes for past visits; I’ve never had much difficulty securing a space, even during busier hours.
— Sure, I had to wait in line before I was assisted, but on a scale of DMV-​10, this wasn’t much of a hassle at all. I waited for maybe fifteen minutes at most before I was helped.
— I disagree with the general consensus that the staff members here are grouchy and unpleasant. The woman who assisted me was very helpful, and even managed not to laugh when I hit her with a flurry of stupid questions:
«Which address goes in which line?»
«Does this part need to be initialed or not?»
«Is this how my name is spelled?» (Just kidding.)

There is a long line every time I come here because they are never fully staffed at the counter. I would think during the holidays they would have more than 2 people working at the counter on a Saturday.

I’m a bit conflicted writing this review because my experiences IN this post office are so different than my experiences with the service I receive at home from this post office.
I have gone here many times now to ship packages, and to attempt to locate missing mail. Every time I have gone into this post office, I have received friendly, courteous, and helpful service from the employees. So in that respect, the employees who work in this post office get 5 stars from me.
Unfortunately, ever since moving to our home about 6 months ago, we have had numerous problems with the mail service by our courier. One of the biggest issues is that there have been multiple instances of mail theft in our building. Of course this is not the courier’s fault, however the post office is well aware of the issue our entire zip code is having due to a mail thief who has a master key to all the mailboxes in our zip code and has been stealing from all of them. Knowing this information, you would think the courier would be diligent about not leaving mail outside of mailboxes. We had a paycheck and some other mail come that the courier did not put inside our mailbox, but rather left it on top of all the boxes (and our mailbox was empty, so there was no reason for him to not put it in the box). Fortunately one of our neighbors noticed this and noticed that one item was clearly a check, so he took our mail for us so that it would be safe and not risk it getting stolen.
Another issue is that my husband and I travel frequently, and thus use the «hold mail» feature quite a bit. We’ve done this at our previous residences without much issue. With this courier, however, sometimes we have no mail upon returning from a trip, even though I always select «courier to deliver accumulated mail» on the last day. I waited a day, still no mail, and went in to the post office. As usual, I received friendly, helpful service from the great staff who work at the post office, and the woman was able to go in back and give me my huge stack of accumulated mail. She apologized for the courier not having delivered it, as she saw herself that the mail hold request clearly stated for the courier to deliver the accumulated mail. Other times when we travel, we do have some mail waiting for us when we return. but only a few pieces and clearly not the entire trip’s worth. Slowly but surely, over the next days and weeks we begin to get mail that should have been delivered at the end of the mail hold period. When you are expecting urgent, timely pieces of mail, it is quite frustrating to receive mail that is clearly postmarked over a month ago. It’s become obvious to us that we get our mail at an excruciatingly slow pace because the courier seems to hang on to it and deliver bits and pieces whenever he feels like it. There have been so many instances where we have reported mail as missing because the sender tells us they sent it weeks, sometimes a whole month ago, and then it magically gets delivered a day or two later with a postmark date of weeks or even a month ago.
So while the staff inside the post office are great, the courier from here is pretty awful.

No self service machine and the lady who helps you is slow and rude. Don’t come here. There is others that you can go to that is better. I would rather pay extra to go to UPS or FedEx

Excellent post office; except there is one mail lady who is slow as molasses!!! Waited in line 15min just to get to her window and have her take another 15 minutes!!! The other young ladies are nice and fast!!! If you want to spend your entire afternoon at the post office, go to the slow, older lady who seems to chit chat with every customer… but if you want to be in and out… I suggest just wait in line for one of the younger ladies!!! The retirement age must have went up… GEEEESSHHH!!!

I’m so pissed — I have directly called this post office and gave them the correct mailing address — called to follow up — they still keep putting wrong delivery info («wtf») asked to pick it up said its out for redelivery (after even verifying the address) still either they put the wrong zip or the wrong city

Have not had problem with counter service but we have had mail stolen that we put in the drive through boxes outside, including several checks. I called them regarding this and they said they were aware of the problem. I told them they should at least have a sign out there warning people not to use these boxes. The manager agreed and said «I think we put a sign out.» But as of today, no sign, no warning of any kind. Seriously?

The post office from hell! Every time I come here I have a problem. I have given up after
all too many tries. The employees are surly, rude, unhelpful, inconsiderate. blah blah blah.
And you have to wait in a line that moves all too slow as these are government workers at their worst. Even with 2 or 3 people ahead of you, one can still wait 15 minutes.
Once, I was the first one in the door and it still took 15 minutes.
Customers come last here, not first.
I put my money where my mouth is and moved all my business to the Airport Blvd post office
near LAX. A big improvement.
PS I tried this La Tijera post office one more time last week to pick up priority mail flat
rate board game shipping boxes. I was referred by the airport post office folks. The
La Tijera postal employee was rude and nasty.
If you think this review is kinda sorta funny, try me and visit this post office and you will be
crying or screaming.

!!! BEWARE ABSOLUTELY DO NOT DROP LETTERS IN THE THREE OUTSIDE BOXES at the 90 045 La Tiejera station. I’ve have checks STOLEN three different times over a one year peroid. At first I thought it was a freak accident, HiLL NO, each time as quickly as a day later counterfit checks and ACH payments started processing through my bank using my account number. Never again La Tijera station will I give you the opportunity to handle my out going mail.
GET IT TOGETHER PEOPLE, STOP THE THEFT!!! Everyone working inside knows it is happening, its not there fault, right? They are waiting for the theft department to take care of the problem, how stupid can that be? Tape up the boxes people and dont let unsuspecting customers go through all sorts of hassles of having to close bank accounts, making vendors wait for payments, changing all sorts of banking information, etc. Respect the customer, and catch that dirty rat. like immediately!!!

Seriously every time I come here and I mean every time the workers have absolute horrible attitudes … If I could rate this post office 0 stars I would!!!

Every time i drop my mail here at the drive thru drop, the mail NEVER goes out!!! Due to this, ive had a time where i was late on my car payment & received a 3 day notice at my apartment bc bills never were received & paid. It is quite annoying and frustrating when your local post office constantly loses mail or whatever thats happening causing the mail in the drive thru drop not to go out!

PLEASE DO NOT DROP OFF YOUR MAIL HERE!!! I’ve had my checks stolen twice at this location. Not sure if it’s an inside job or a person coming at night and stealing through the mail bins. I learned the hard way and someone actually got away with $ 4,000 with writing out one of my checks. If you can’t trust your U.S. Post Office, where are we suppose to drop our mail? BE AWARE of this place.

Worst customer service by Camille! Sad to say, but she lives up to that stereotype of the angry black woman.
But really more training, ya know on how to interact with people/​customers and such!!!
Can’t kill this one with kindness, she’s just mad @
.
***Minus that 1 star btw***

Edwin on the phone was great. Carrier named Raven is great. Other people on the phone were a lot of help.
But what’s the point of USPS if no packages are delivered? Because that IS their service, I give them 1 star. I had 3 packages (from different locations/​senders) coming to my house over the weekend. All 3 arrived at this post office and all 3 packages left at the same time. Their respective tracking numbers all say «Delivered.» I only received one.
The post office is now suggesting a file a claim for stolen packages. Two different packages stolen in a course of a couple of days. How can this happen?

No one ever answers the phone here and when they do… there is an automatic attitude. Why so angry? You help us, we help you. Your day doesn’t have to be a bad one if you choose it not to be.

WORST CUSTOMER SERVICE!!! Beware they throw your packages into the bins, can’t even pretend they care for your business. The manager is just as rude as the employees. Really hate this is the only nearby location, since the La Brea location closed. Only nice person there is the lady who usually works in the first desk on the right when you go in.

I was just trying to track a package. This should take less than a minute.
The phone rang for 5 min, an now I’ve been on hold for over half an hour…
I think they forgot about me.
It seriously would have been faster to drive there.

Still rude, rude, rude, rude! Wow! Probably the only business here, in Ladera Heights…
With poor customer service and free SHITE ATTITUDES.

Lady with the top head pony tails and coach glass had a really bad attitude and was rude. I don’t expect everyone at a USPS office to be nice but she was not
much help and was very short spoken.