V & L Property Management

One word: Unprofessional.
The only reason for the one star is Rosa’s nice attitude. That’s where «nice» ends at this company. A full week and a day after submitting my application, I still had not heard anything back from them. I kept e-​mailing Rosa for status, but apparently her boss is the one that manages that process and she had no information to provide. I never was given the boss’ contact information.
I called once at 5:20PM, their site states they close at 5:30. The phone was rudely answered by a woman. When I explained I needed a status on my application because I was about to lose the renewal window on my current lease, so I needed to know what was going on with my application at V&L, she abruptly said she could not help because that was a different department and they were all gone.
On Monday, Rosa committed to give me a status by Tuesday, but instead it was me who reached out to her in the afternoon and she replied she didn’t know the status but would ask her boss the next day and get back to me. I got the run-​around like this for a couple of days and still no answer. I was forced to renew my lease at my current place because I ran out of time waiting for these people to give me an answer and did not apply elsewhere.
Basically, V&L stole my $ 25 for the application fee and were not even professional enough to tell me if I was approved or denied.
UPDATE 01/​13/​2016
I wrote an e-​mail to complain about their lack of professionalism on Friday (01/​08/​2016). I didn’t get an answer even to that e-​mail. Awesome.

My husband and I have been renting from V&L for two years now. We absolutely love it and never want to leave our great apartment.
Perks:
1. Full-​time maintenance guy, Frank, who is unbelievably kind and helpful. He even has taken time to answer my husband’s questions and teach him a few different maintenance things. We’ve always had maintenance service within 24 hours!
2. Rosa, the receptionist is so helpful and sweet. She always makes sure we have answers to our questions as quickly as possible.
3. We live in a beautiful, updated unit with lots of lighting and friendly neighbors.
Again, we cannot say enough how much we enjoy living in a V&L unit.

Warning to whoever rents from any V & L managed properties… Ty London and the rest of V & L are a bunch of scum bags. Even though we left the apartment in prime condition, they took almost our entire deposit which was over $ 1500, which we will be taking to small claims as soon as we can track them down. Apparently, people try to sue them all the time, so when you show up to 11 845 Olympic, they make sure the door is locked at all times and communicate with everyone that enters through an intercom to avoid getting served court papers. Their entire staff is rude and very unhelpful, especially Rosa the GM who was yelling at us on the phone. She probably works at the office building and deals with complaints all day long because she sounds like a bitter, unhappy old lady. Lets all pray for Rosa that she finds happiness in the world.

WARNING! LOUD Hot Water heaters will be added to property as the old ones fail & they are right outside corner units & cause a great deal of noise pollution & echoes in the corner/​courtyard.
The maintenance sup & guys are nice/​efficient for most work, but the plumbing situation with the heater & gardening issues, I’m not sure what’s up. I think the miscommunication/​contracting work issues are coming from the main office. And the updating/​calling tenants issue is also the main office.
Displeased at fragmented service & lack of communication with tenants & inability to fix a prob that was fixed prior. FYI new hot water heaters that are installed on the property will be very loud & obnoxious (due to a new CA regulation/​code). Heaters now have loud blower fans to process emissions & also emit a high pitch sound, which I will post videos for soon on youtube under V & L Properties water heater.
When the old corroded/​leaking pipe above hot water heater was pointed out to staff it took them awhile to fix. I was very concerned about the hot water pipe bursting or flooding. The water heater malfunctioned in Dec 2013 & continued to have intermittent probs. They increased the temp to 140 to try to get the heater to fire up & stay warm after replacing a part on it. Again a part was replaced, but the pipe leak wasn’t fixed. Weird.
The gas co came out & turned the temp. down & told them to replace an obsolete connector. The Tech stated the loud sound maybe coming from the pipe going to a smaller obsolete connector, but he wasn’t certain, but he noted it on the repair slip.
The old malfunctioning heater had a high pitch sound, which was later found to be was caused by increased gas pressure in the pipe. That happened in Dec 2013 & was fixed in a few days. When the prob came back in Jan they didn’t fix it & subjected me to 1 week of noise pollution to a very high pitch tone that came on every time all hours of the day & night whenever any of the 12 – 15 units used hot water.
Later, our side of the building had intermittent bouts of no hot water & they finally had to replace the unit.
They called us Monday morning to tell us the heater would be fixed Tuesday & it wasn’t & they had someone come & fire up the heater multiple times over a week period. They replaced it on a Thursday & never called us or emailed us about the change in date/​time. I had to write & ask, b/​c Wed night there was no hot water & Thursday morning the crew showed up to fix it & I had to ask them to keep the water on til I could shower, since there was no hot water from the night before.
I asked for a refund of the week that they subjected me to noise pollution & they refused. They knew the supervisor was out of town & knew he adjusted the gas valve, but they didn’t tell the backup maintenance about that or how to fix it-​so poor communication & inability to repair something that had already been fixed a month prior. I was subjected to noise pollution & made to suffer from lack of sleep & the high pitch tone gave me tinnitus & headaches. V & L didn’t care about that & I sent them videos of the sound & the plumber told me the noise would go away once the heater was replaced & it wasn’t replaced in Jan & they let the noise go intermittently for 7 days!
They replaced the hot water heater & pipes on February 27^th~2 months after the heater began to show signs of failure & leaking pipe-​which was noted on the Gas Co. receipt dated 1÷29÷14
Also the gardeners use Gasoline powered leaf blowers. I told the guy do not use it in front of my apartment & showed him the ordinance under the LAPD website & they ignored me.
I’ve told them to adjust the lights for the time changes, b/​c we’ve had incidences where there were no lights & it was dark. We have elderly people in this bldg & a few kids too. I’ve also had to complain about their gardeners NOT cutting back hedges & blocking the sidewalk. I should not have to be telling this company how to notify tenants or to tell their staff they’re violating laws & not doing their job properly & causing safety issues. So now I’m publicly stating my grievances, b/​c I’m unhappy with the lack of regard with the noise pollution & the toxic leaf blowers as well.
If they attempt to rent to people at the Century City location, they need to tell future tenants about the noise pollution they will be subjected to in the future. I’ve been here a few yrs & this is noise pollution & disturbing the peace when the heaters come on at midnight 3, 5 a.m. And I can no longer leave my front door open to air out my apt, b/​c the loud heater & high pitch noise are right outside my front door in the closet & the closet door is hitting the blower fan & that vibrates too.

Ty is your guy at V & L! I have been very pleased with the cleanliness of my building and the high level of attention that goes into fixing any issues. Always seamless with excellent customer service. Highly recommend!

I have been living in one of the buildings managed by V & L, for over a year and it has been a breeze. If you have a problem (which is rare) they are super quick to fix it. I highly recommend contacting them if you are looking to rent on the west side.