Verizon Wireless Store

DO NOT GO TO THIS STORE! They think they know all the tricks in the book to get you a lower bill, DONT BELIEVE THEM! My bill has been 3 times larger because of these BOZOS!!! DONT GO HERE!!!

DO NOT GO HERE! SHADY BUSINESS! TERRIBLE!
Tandy is an expert salesman and as slimy as they come. We went into the store because we were having activation problems with a new I phone and he slickly talked us into buying a tablet for $ 50. He lied about the length of the contract and somehow activated it without us realizing that once it was activated I would have to pay in an additional $ 75 if I wanted to return it!
I AM SERIOUSLY CONSIDERING SWITCHING AWAY FROM VERIZON AFTER 10 GOOD YEARS BECAUSE OF THE DISHONESTY I EXPERIENCED AT THIS STORE

I have been to this location on numerous occasions and have been
most impressed with the customer service Mr. Tandy provides. I bought
a new cellphone and he patiently and politely walked me through the
experience. Tandy was informative but not pushy and carefully explained
every aspect of the transaction. 5 stars for a job well done, Tandy!

The store is completely awful stay far away from there.
There is one bright like to the story though there’s a tall manager with tattoos who is an amazing and awesome guy.
other than that the assistant manager is absolutely more dreadful than any other person I have ever dealt with in any type of business in my entire life last name. STIREMI-​e1650 D
And another guy who had no clue what was going on walk past before times the last time I was in there and didn’t even say one word even after I bought a $ 900 iPhone 6 Plus. last name Webeni-​3
I’ve been in the store four times and each and every time was a disaster.
They still owe me $ 433 for a refund because they didn’t understand that I was eligible for Verizon’s Edge plan because I’ve been a customer of Verizon for 14 years
So like I said other than the actual manager the tall guy I don’t know his name he was amazing everything else is absolutely dreadful stay a way

This store is great. The prices are high, but that’s not their fault… That’s corporate’s fault. But the customer service is excellent, both when I have bought phones and any time I’ve needed follow up technical assistance. Frankly, this place is much more convenient than the Apple Store for buying an iPhone, and the representative are just as knowledgeable. Special shout out to Adija, the manager, who was patient with me in my lack of knowledge!

Tandy and Justin are awesome and very helpful! I have been to other Verizon stores and the customer service and expertise does not compare. I appreciated the time they took to explain my options and keep the discounts on my plan. They were very patient and had a great attitude and made my time in the store very pleasant. Thank you Tandy and Justin!

I switched from T-​mobile, because of the bad service and after talking to a lot of people, in my line of work most recommended Verizon. I walked into the store and it wasn’t busy no lines no waiting. Asked my questions and had them answered and fully explained by Tandy. There was no rush therefore I was fully aware of the plans and offers, he even took the time to write everything down for me so I would understand step by step what I was getting and how the pricing who work. At the end he didnt sell me on a plan, but actually asked me which plan I thought sounded good to me. And I signed up, and he put on the screen protector perfectly on my phone :)

I went with my mother to this verizon store today, She does not use the computer or rarely even her telephone. Tandy, the customer service gentleman who helped us, was so good with her and made her feel comfortable with her new phone. He went to the back to get just the perfect phone for her needs. She was delighted. Then, much to his surprise, she asked him to connect it to her bluetooth. Yeah, she did have something that was higher tech. He was so wonderful in explaining her services and small changes in how her older phone worked. She is very happy with her new phone. And, therefore, I am very happy I would recommend anyone, young or older, to visit this verizon store

DO NOT GO HERE! SHADY BUSINESS! TERRIBLE!
It is only an authorized reseller, and they appear to be a super shady business. My wife went in there to get her phone fixed, and when she left, they had opened a new account in her name without her authorization. It even appeared to be some kind of fraud and the manager couldn’t help us.
When I called Verizon directly they were able to see that it was obviously an unauthorized account and refunded our money. They said they would investigate the store and talk to the manager to get more info.
We waited there for almost half an hour and then left, thankfully, because speaking to Verizon directly was the way to go.
ONLY GO TO A REAL VERIZON STORE. There’s one down the block on La Cienega. Why waste your time with a company that is inept, incompetent, and possibly criminal. We were planning on filing a police report, but luckily calling Verizon directly, and speaking to an intelligent representative named Alicia, was the smart move.
VERIZON SHOULD UNAUTHORIZE THIS TERRIBLE PLACE!

Once the sales rep realized I wasn’t buying new iPhones and just upgrading he lied to me and told me «they did not have any available today» he told me to go to the Apple store across the street and then come back to him once I was ready to «buy accessories», I called Verizon 800 # and was told the store had 27 iPhones on hand, I hate dishonesty!!!

WORST EXPERIENCE OF MY LIFE. First of all, It’s an authorized Verizon retailer (and not a Verizon wireless store). The service is beyond BAD. They charge more than Verizon. VERY UNPROFESSIONAL. I never take the time to write on Unilocal.This is the first time I am doing it. They wasted so much of my time. DON’T GO NEAR THIS STORE. I AM SURE THE 5 STAR IS WRITTEN BY THE STORE OWNER.

I am afraid I had the same horrible experience as a lot of the reviewers before! They are horrible at this location. They put me in a contract that I was not aware and when I complained they were so rude and did not accept. Horrible Horrible.

Some of the most helpful people work at this store. I recently moved to LA from Boston and have some specific phone challenges, each person I’ve talk to at the store has done everything possible to make sure I got what I needed.

I’m surprised to see the bad reviews on here as I’ve had nothing but great experiences with this store and in particular with the gentlemen who helped me, Jesus, and his manager, Jared.
I first came into this store a few months ago unsure about whether I wanted an Iphone 5 or Galaxy S4. Jesus took the time to walk me through all the pros and cons of each. Since I’m not tech savvy at all («tech unsavvy»? «tech illiterate»?) this took a while. Jesus was very patient and thorough and I never felt rushed. Unfortunately, the Galaxy S4 was not in stock yet but would be a month later. Jesus offered to call me as soon as they got it. He took my phone number and offered me his if I had any questions. A month later, Jesus called me just like he said he would and told me they had it in stock. I was impressed he remembered.
I came in to make a final decision and Jesus (and his manager, Jared) again walked me through the differences between the 2 phones and how they might best suit me. They also informed about a deal Verizon had going for $ 60/​month (with no taxes or contract) for unlimited talk and text and 2 GB of internet, which sounded great and I had never heard of (also it’s reduced to $ 55/​month if you sign up for automatic billing). Based upon my normal phone usage this would save me $ 55 every month (half off my normal $ 110/​month bill)!. Note: the only «catch» is it only applies to iphone 4 and 4S, not 5; however since I was trading in my old iphone 4, a 4S seemed new and cool to me. I really appreciated Jesus and Jared telling me about this deal and saving me so much money.
I also asked Jesus about how much money I could get from Verizon for trading my old Iphone. Jesus was honest and told me I could probably make more money selling my Iphone on craigslist than trading it in with Verizon. He even showed me where on craigslist they were selling iphones and how much they were selling for. I ended up selling it on craigslist for more than Verizon would have given me for it. Jesus really went of his way to help me save money and I appreciated his honesty.
After doing all this, Jesus then copied all of my contacts for me onto my new phone and helped me set up my ITunes and related downloads for me. I can’t imagine getting any better customer service than I got with Jesus and Jared.
A couple weeks later, I did have some problems with my new phone and went back to the store. The manager, Jared, was there, remembered me, and took my phone and worked on it for about a half-​hour. He was very helpful in getting all the issues resolved.
If you’re looking for a cellphone, new plan, etc., I definitely recommend asking for Jesus and/​or Jared at this location.

I’m pretty sure the only requirement for working at a Verizon store is owning a tie. I went to two different stores just trying to activate my phone. The first guy at this store tried to charge me $ 20, then said he couldn’t do it because they «ran out» of the cord he needed. You don’t need any cords to activate a phone. The second store just put me on the phone with their customer service line and left me to it. Ridiculous.

YIKES!!: HIGH SCHOOL KIDS SELLING GENERIC PRODUCTS — I’ve bought 2 cases and an iPhone5 USB cable and plug at this location. It’s an authorized Verizon retailer (and not a Verizon wireless store). In my experience, nothing comes with the original packaging here — What you buy is what you see (literally as the products come in their clear plastic cases with no info). Within a few days of buying the cable & plug it didn’t work. That was 2 months ago. I came in within the 14 day return period to show them it wasn’t working. They said they’d call me when they got more in stock. 7 calls later the latest excuse was «Apple stopped making these iPhone5 cables, so we have to call our warehouse for it»). I was a dummy to buy these at their retail price in a hurry, but I won’t buy the excuses. I called Verizon directly — they arranged a free replacement immediately and when they tried calling this store no one answered the phone.

Wow. This was one of the worst experiences with customer service ever. I ordered and paid for the 16GB iPhone5, but what we all failed to notice was that on my customer agreement, they put that I ordered the 32GB model, so that’s what Apple shipped. I got a notice from Fed Ex saying my phone was there, so I went in. They said it hadn’t arrived, even though I saw the empty Fed Ex box with MY name on it. They said the 32GB phone was for «another customer» but that I could buy that 32GB for the extra hundred bucks! I said I’d wait. Anyway, it took me figuring out they screwed up, and when it was pointed out to them, they said they’d have my phone by Friday. I called all day Friday and no one would call me back. Finally I went in the store and they acted like this was the first time hearing about my case. They then proceeded to try and sell me that 32GB phone again, or could possibly get me another phone from another store by Monday or Tuesday. They hadn’t been doing SQUAT to resolve my case or get me my phone. Odd, because every time I’ve been in, they’re just sitting on their thumbs with no customers. So you’d think they would help the customers they do rarely get. Oh well, in any case I got a refund, which took them way too long to process. Anyway, now they’re just stealing from Apple if they sell that mistake phone. Stay away! You have been warned. You’ll get horrible service, but at least the store will profit from it!

Stopped by on a Sunday evening, my phone had just developed a bizarre glitch in the lower ¹⁄₃ of my screen display.
A customer service store employee dutifully did a soft reset, removing the battery/​replacing and then re-​powering ON. Same issue, unfortunately.
He then «looked up» my account online, and noticed that I am paying for the Verizon Insurance, and also noted that my phone is due for an upgrade. He then mmediately launched into trying to SELL me a new phone, incorrectly stating that I would have to pay $ 99 to get my phone replaced anyway. The coverage I have with Verizon, is for both damaged type of insurance as well as Extended Warranty/​replacement (which ALL 3 of the CS reps present conveniently IGNORED!)
I left the store and told them I would be calling Verizon corporate in the morning!
Next day, on Monday, I called Verizon, spoke with a CS rep, as well as to a very knowledgeable service-​tech. The service-​tech guided me through a factory reset, after being sure that my contacts, applications, etc, were fully backed up and available to re-​download to my phone and/​or to a new device should one be necessary. Furthermore I was informed, and fully reassured, that my Verizon extended warranty/​Insurance qualified me for a phone to be sent to me, overnight, FREE (no deductible)!!!
What gives Verizon? Why is this store run «rogue» and dishonestly?
I strongly recommend that NO ONE, and NO VERIZON customer in particular, ever use this store!