Verizon Wireless – Wireless Plus

Great customer service. We were helped by Ceasar ! He knows his stuff and provided us with professional service. Ceasar briefly described available plans and what would best fit our needs at the best price! Thank you Ceasar for your help!

The sales person straight up lied to my face! He showed me a phone I said I wanted to look it up online to read its reviews. he said I will look it up for you. When I got home I realized he showed me another phones review. I buy the phone and he hands me the phone and the cord and I said, hey what is this? is this a store model or returned? He said I was saving a few hundred dollars because it had no box. so I said ok. I mean 200 for a box, no prob. I get home look at the phone realize it is not what he said it was, it was a discontinued model and the new version is only 30 more. also he had me sign on an electronic pad and handed me my contract after. I get home and I see that I have paid 49.99 for a loyalty program. I thought the money I was paying was going towards my phone. I called Verizon they don’t even know what the loyalty program is. Ceaser and Enrique need to be fired!
UPDATE:
I was lucky enough to go to the store when the the district manager Ani Azar was there. She gave me a refund.

Eileen was great!!! She is the definition of what a great customer agent should be!!! If I could I give this place 10 stars!!!

My mom went in today because her cellphones battery wasn’t working well and she is under a plan, she’s had the phone for 4 years and was due for an update and it was covered under her plan, and an overweight hispanic representative came over to «help her» and tried to charge her $ 150 dollars to fix the problem because he was too lazy to figure out how to resolve a simple issue for a long time costumer, decided to try another verizon store and they changed the phone for $ 10 dollars and were completely polite and solved the issue. Careful when you go to this Verizon.

Great service out of Cesar here at Verizon. He was very attentive to me and my aunt and listened to all our needs. This has become my new go to place for us for all our needs. Very happy we found this olace.

This place is great! My boyfriend and I went in to buy an iPhone 6s for him, and Julio helped us. He was very generous with his time and helped us both leave there with the best deals possible. This is the only Verizon store I’ll go to from now on.

These people are scum. Total scam artists of the worst kind. Never go here. Ever. All the other Verizon spits are better.

Second time here and again it was a wonderful experience. This time my daughter lost my phone at Target and I had to replace it. They tried everything they could to try and track it, but no luck. Let with a new phone and another great experience.
Thanks to Enrique for not being bothered with my rowdy kids. He was very nice and patient with them.

Caesar the manager was so helpful with the purchase of my husband’s cell phone. When it came to answering our questions, he was very good at following up and addressing our needs. He made sure that he gave us excellent customer service and we were happy with our purchase.

Suuuper shady employees here. They are ONLY interested in making a buck over a happy customer.
I went in to have my droid looked at as all of a sudden the data stopped working. I tried EVERYTHING before going into this store and nothing worked. I only went here since it was on my way home.
I stopped in and since they are not an authorized retailer, they did not have the service to troubleshoot my phone. So of course, they offer me an upgrade since mine was past 2 years due. She said I could upgrade to a brand new iPhone 4s. Keep in mind this was a little over a year ago. Not even knowing and not mentioned I would be going from a droid 4g lte phone with who knows how much gb or storage to a 3G 8gb phone. HOW IS THAT AN UPGRADE! I should have done my homework before agreeing and walking out excited with a new toy.
I have been appalled that they wouldn’t even offer me a better iPhone than the 8gb! I will NEVER come back to this store or refer ANYONE to it as well. Stay away and go the extra 4 blocks to the store on Sunset and vine that is an authorized store.

I live no where near this place, but I sure would go back their just to have the same customer service I receive on my visit! The staff is very nice and helpful. Enrique was my sales person and he was very knowledgeable about the plans and devices. I don’t know the first thing about phones, but he was patient and explained things and answered all my questions.
I fell bad for them because of the bad area they are in, but they try and help EVERYONE that comes in!

Thought I would try again since it’s so close to my house! Just bought a new wire for Apple charger! Crap! Have to fuss with it for five min to get it charging every time!
Never again!

If you need a good customer service, look for ENRIQUE TORRES. He was very patient with me, very very friendly and very helpful!!!

I’ve got 2 iPhones from this Hollywood Verizon Wireless store, where those 2 very nice and professional employees, Enrique and Cesar helped me to order the phones, they prepared the paperwork and guided me thru the process in no time. And when we got the phones they activated my phones very quickly. Very good customer service. I won’t hesitate to go back if it’s needed. Highly recommend this store. Great job, guys!

The only reason I still have a plan with verizon is because of MARK @ this specific verizon store. he seriously is my saving grace every time i have a problem and/​or issue with my phone and/​or plan. I must drive him crazy… and he is always extremely kind, helpful and patient:)

The first thing I didn’t like about this store is that the phones were all off. They just had colorful stickers on the screens to mimic what it should look like on. So you can’t try out the phone before you buy anything.
Then I asked for the phone I wanted, but the guy brought it out in the wrong color. I asked for the right one, and he said they didn’t have it in that color because «they don’t make it anymore.»
I found that kind of suspicious, so I asked him if he could check other Verizon stores to see if they had it in stock. He tapped away (VERY briefly) on his computer and said, «No, I checked all of Los Angeles, and nobody has it in the color you want.»
I didn’t believe him, so I went to the Verizon store in Sherman Oaks. The service there was horrible, too, but at least they had the phone I wanted in the color I asked for.

I like this place now. They had some young employees before… I went in for a upgrade and to add my mom to my account. They were really friendly and clarified all my questions for me. I like it better than the vine location specially since vine only help u if you have an appt now.

I can’t believe I’m taking time out of a busy day at work to write a review for a Verizon store. But I feel since there are 2 stores in the nearby area I have to call this one out on their complete and total incompetence.
This is the second time I’ve gone there. The last time was so long ago I can’t even remember what they messed up on but it was pretty bad.
But I said, «this is over 1 year later, I’m sure there are new workers, and the only plus this has over the Vine street one is that they are never busy. The only catch is you get one employee manning the store. So even if there is 1 or 2 people ahead it will take you forever — probably longer than if you were tenth in line at the Vine location.
I called ahead and said I needed my blackberry contacts transferred to my Iphone — «for $ 20 that is no problem, come on in» — I LATE FIND OUT THE VINE ST LOCATION DOES THIS FOR FREE– THESE GUYS ARE SCUZZY, PETTY CROOKS!!!
So I did, and was met by a kid there was probably 17 years old. It was his first week and the manager was gone. He didn’t know how to transfer contacts, which to me seems ridiculous. In this day in age of people changing phones like sex partners, you’d think that would be one of the first things he’d learn in training maybe after the cash register.
The next thing is I was looking for a cover on my phone. In my past experiences, opening the boxes and trying them on is the norm. How else would you see which one you like, works best, texture, etc…
When I politely asked, the kid said, no you can’t do that. I sarcastically responded, «well what do you recommend, I buy all 6 cases try them on and then have you spend 2 hours trying to figure out how to do a returns.» To which he replied «yes, that sounds fine, we do have a good return policy.» You’ve got to be kidding I thought. Even the other customers there were shocked. I casually went to the side tried on a couple cases and then got the F-​out of there.
Going to the Vine st location today.
AVOID THIS STORE LIKE THE PLAGUE

I found the clerk at this store to be rude and arrogant. I’ve been to that store before and did business there, but I didn’t recognized this person. Perhaps he’s the new owner or manager. The result is that I didn’t do business with him and he lost two new customers. I would advise people, if you’re looking for a Verizon Wireless store, there are plenty of other good places to visit, but avoid this one completely.

$ 54.11 for a phone charger?
It was an emergency; I had to buy it.
HIGHWAY ROBBERY!