Vernon Glass & Mirror

I called Vernon Glass and Mirror to install a threshold for the front door at my business. They came out and promptly hung thw door for me. While there, we discussed replacing my storefront windows because they were ruined as a result of graffiti. Mario measured the windows and they were installed within 2 days. The company also came and installed the graffiti film on the same day. The price was reasonable and the service was very professional. I had an excellent experience with this company and highly recommend them.

This place has no since of urgency! The guy came to measure on a Monday it took three days they said. it didn’t come til Friday and no install until Monday!!! Who doesn’t work on Saturdays! !!! Asked for a price for something else! And couldn’t get me a price for that until a week later!!! I wanted to work with them because they were local!!! Never again!

I own a small business in Los Angeles. Someone broke my front glass window. I called Vernon Glass and the owner and his son were at my business by 8am the same day. They cleaned the shattered glass, measured and boarded the window, They replaced and installed the new glass window within a day and a half. They were quick, polite and the price was good. They were professional from start to finish. I would highly recommend them.

Worst Customer Service, Had the worst experience with this business i would NOT advise any Upcoming, Starting Brand or Business to use these people! I had Called Vernon Glass Asking for someone to come out and give me a quote on my scratched windows, it took 2 days for Mario to come out and take measurements, when he did he advised me my glass was scratched and then gave me a quote for NEW glass, $ 975 and the option to add Graffiti Film to my new glass for $ 1495, i asked him what graffiti film was and he said «if you have a minute i can walk you down to another retailer VERNON GLASS provided service to and show you» i then walked with him to see what «FILM» was and explained what its use was, i told him NO i am OK i just want glass with no film… we went back to my store where he then continuously looked at my glass and then he left, came back 2 days later to retake measurements and take my $ 400 cash deposit, and said my glass would be here Monday… Monday comes around, NO SHOW, Tuesday morning comes around and still no show and a gentlemen from a different glass company comes into my store asking me if i was going to pull off the scratched film, he charges $ 250 to do so… i told him no i am replacing the glass with VERNON GLASS and he said «why would you do that your glass is perfectly fine you just need to replace the film» he then took me to the front of my store and proceeded to show me the obvious scratched film and the simplicity of removing it, i called VERNON GLASS speaking with Maricela CEO or SUPERVISION asking them why wasn’t i told that the damage was just film and was quoted a higher price she was not helpful or understanding to the situation instead she was very defensive and didn’t want to hear me out at all and kept saying «there’s no way your getting your deposit» i advised her no longer needed there services and would like my deposit back. (NO WHERE ON THERE SITE NOR THE DEPOSIT SLIP I SIGNED DOES IT SHOW ANY RETURN POLICY) California state LAW states
«The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company’s order forms, if any. A return policy printed only on a receipt, for example, is not sufficient.
If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase.
There are exceptions, however to the general rule requiring notice. Notices are not required for sale of perishable goods like food or plants; for items marked, «All sales final,» or something similar; for items which are used or damaged; for items customized for the consumer and RECEIVED as ordered…
Maricela was very rude and did NOT want to work any kind of agreement out. i asked her if i could have my glass she said NO i asked her if i could have my deposit she said NO… she was very rude, my lawyer tried calling her she hung up on him my assistant called her and she did not want to speak with neither… when i called her she calls me Naïve and immature and states i’m not a business person… she said «this isnt going anywhere so you know what to do» implying litigation. i feel violated and feel taken fully advantage of… i feel robbed!