Volaris

WOSRT AIRLINE EVER. Terrible service, rude workers, UNPROFESSIONAL. please avoid flying with volaris «saves you money my ass» you even have to pay for a small cup of soda AND in Mexican currency. Volaris is crap and unorganized!

I would give it 0 stars if possible. Horrible customer service. My main issue is with them not honoring the offers they make. I bought a ticket with a «punctuality guarantee» for an extra fee. Meaning if the flight was late i would get a $ 100 voucher. My flight took off 35 min late. I called them for them to honor what i had paid for but they denied the plane had left late. I called several times customer service and they hang up the phone 4 times. I was never able to speak to a supervisor. There are four other people who submitted the same claim but they still deny the flight was late. They scam people for extra fees making false promises. That is disrespectful and unprofessional. I hope all these complains reach the department of transportation and this airline is reprehended for their unethical behavior.

Es un servicio pesimo en esta aerolinea, yo viaje por primera vez con Volaris, en un viaje redondo, el cual dejo mucho por desear.
Para comenzar hubo retraso de vuelo, tanto ida como vuelta.
En el viaje de ida fue una hora, no es que sea tan exigente, puedo entender, pero el problema fue que aparte del retraso, al abordar el avion, este estaba sucio, comida en los asientos y manchas en los mismos.
En mi viaje de regreso un retraso de dos hrs y media, y al abordar las azafatas con mal caracter pidiendo q nosotros los pasajeros nos dieramos prisa en abordar, por que «ya estabamos retrasados en tiempo».
Otra cosa que en lo personal me parece negativo en su servicio, es que apesar de que te cobran, no tan barato el boleto, más por cada maleta extra un costo, mas cobrarte si eliges el asiento, y mil cosas más a la hr de reservar, ni siquiera un Vaso de agua puedan ofrecerte sin cobrarte.
Definitivamente no es la mejor opción, o cambian o pronto esta aerolinea ira como va, de más a menos, hasta desaperecer.

Volaris, possibly the WORST airline ever?
Try using their online system and you decide. I tried booking a flight 1−15−16 from Guadalajara to Houston for a flight on 1−18−16. That in itself was an adventure, this airline takes the medal for the worst website in history. You can only book using Internet Explorer, try using Chrome, Firefox, etc and you will go crazy seeing input error screen halfway into the transaction at the step where you choose your seats. This was just the 1^st problem I came across. So after trying numerous times, I got fed up and called their hotline for the American office who instructed me to use Internet Explorer.
This took me to the 2^nd problem with their site. Volaris accepts Moneygram, it was a convenient option to go down the street to pay at Moneygram. Since I’ve already distrusted this site working right, how could they possibly keep my credit card information secure? The problem is Volaris allows you to complete the booking, even though it is not valid under 5 days from departure. They need to fix this issue, because you think everything is okay, with a reservation number, email, etc. I only found out about this when I went to Moneygram. The manager said I needed a special number from Volaris to make the payment there. After wasting more time on Volaris’ hotline I discovered the 5 day rule, but why did they not have this on their webpage? Why send me a reservation number? Why even list it as an option to pay?
The sales agent suggested I purchase the tickets with a credit card over the phone since obviously Moneygram did not work. I did not do this because they were trying to charge me the Moneygram fee even though I couldn’t use their service. So I tried to book the flight online. Once again, I am highly unsatisfied with their online check out instead of showing an error, their web page thinks it’s a funny joke to refresh back to the homepage. As you may know, this forces to you to retype all of your information on booking a flight.
After another call to sales, I found out it was doing this because my credit card was supposedly being declined. Volaris suggested I call my card issuer and verify they are not blocking the transaction. I called the agent at Chase and she said nothing is being blocked, and in fact Volaris did not try charging my credit card. To be thorough, I asked to be transferred to the fraud department to be 100% certain they were not blocking any transactions. The fraud department reassured me nothing is being blocked, and confirmed what the customer service agent said earlier. I even gave them the amount and Volaris’ name to allow payment. According to Volaris, this did not work.
After many tries and being frustrated with the check out process, I decided to use my basic (non rewards) credit card online and it worked on the first try. I had my new reservation number and everything seemed okay. It is my conclusion Volaris did not want to accept reward credit cards because of the higher merchant fees.
The 3^rd problem with Volaris is the lack of notification. You can book a flight, think you are okay, and try to check in for your flight and never be told they canceled your itinerary. Yup, it is 24 hours before the flight, and they canceled my itinerary. Trying to use their site for web check-​in 24 hours before the flight just sent me back to their homepage. Trying on various browsers yielded the same result. I only found out after calling their sales team for what seemed to be the 20^th time. So now they suggested I go pay cash since my card was supposedly declined again. This was not true as the charge is clearly posted on my account, even the foreign transaction fee.
You should also consider this, when you call their hotline, Volaris has a specific line dedicated for completing payments and they do not have a customer service line. You must go through their lousy sales team before they can transfer you.

First time flying Volaris. Let’s just say plane was supposed to leave at 7:20 pm to Guadalajara and by 10:30pm we were not even boarding the plane. Besides at the desk the ladies didn’t even know if the plane had left or not from prior location. The thing is a couple of people that had traveled the same route (DFW — Guadalajara) with the airline said it happens all the time that 4 hours delay.
The brought some McDonald hamburgers prior to the flight but it doesn’t justify the delay and the continuous change on the schedule.
Never will fly Volaris again.

I’ve traveled with many airlines and by far Volaris has been the worst. My last flight was late by 2 hours and a half! If it weren’t for those who got up to ask we would have been left waiting without a single explanation. And the no snack policy is ridiculous. How much can a bag of peanuts really cost them? Even check in can be hell with their long lines and cranky employees.

this is a ghetto airline and I would avoid it at all costs. The service is bad and the planes are cramped full of people. also watch your wallet while you are on board. i will go with another airline next time. try a US airline

Read what everyone else says– they will charge you extra for EVERYTHING! As in– even a standard size carry on. They say they allow 2 personal carry ons but they both have to be the size of a small purse or iPad. Not your usual carry on. Most of the plane costs extra to sit in if there is any extra bit of room for your legs– unless you get the standard seat and you will be cramped and upright and very uncomfortable. It may be cheaper than some airlines but I promise you, it isn’t worth it. This was thee single most ghetto, rude, dirty, barebones flying experience of my entire life. I would have rather flown in a cargo plane filled with livestock. Never again. Spend an extra hundred and fly with someone else. Anyone else.

@ViajaVolaris Horrendous airline.
I’m very disappointed with this airline. First and last time I use it.
I called to ask for check in luggage and prices, (after trying to do it online & their website was down exactly on the check in tab, smh!) they said everything was Ok.
Never said a thing about extra charges.
Half of website works so you don’t get yo read everything.
I arrived to airport and get charged $ 100 for checked in luggage and $ 45,for carry on. They don’t have machines to check in at airport so you are forced to talk to them and that’s where they charge you for everything.
Never again Volaris!

Worst customer service! They have such a bad attitude, I will avoid this airline as much as I possible can!

I checked in online for my flight from LAX to GDL and purchased 2 exit row aisle seats. The Volaris website offered a service called Fast Lane Business” for a fee to be able to get in a shorter line at LAX. When I arrived at LAX I was told that there is no such thing as Fast Lane. I called Volaris to get a refund, and after being transferred to several customer care persons I was told that I was responsible for any purchases made on their website. The customer care person named David told me I should contact the airport to complain! This is fraud to offer a service that does not exist! DO NOT USE VOLARIS! They are a scam company that takes payments for services that do not exist! I will never use Volaris again.

WORST airline ever!!! It is by far the lowest of the low in terms of their customer service and the employees along with anything associated with it.
They are a bunch of THIEVES to say the least. I got to Guadalajara on a Sunday from LAX and my luggage was not delivered until Wednesday. I only came for a week and with no luggage. Once recieved it was half way empty!!! They took their time to take everything they wanted over $ 600 worth of things missing.
NEVER trust this airline. They hold no responsibility over anything.
I will never fly with them again.
If I could I would give them no stars because they are so pathetic.

I’m actually lost for words, something that does not happen often. This is the worst experience I have had with any airline Co. My son with his family paid 3 months in advance for round trip tickets to Morelia, Mexico to return on October 26^th, 2015. When my son arrived at the airport 2 ½ hrs before his flight was scheduled to take off, he was told that he was late and would not be able to board his flight. Meanwhile he’s waiting to speak to someone to get answers and no one is telling him anything, they are calling for last boarding for his flight but refuse to let him on because he was supposedly «late». The only way to get home was to purchase 3 more tickets for him and his family to return, which was a price of $ 900. So as I’m writing this my son, grandson, and daughter in law are stranded in Mexico till I can make arrangements with another airline company to come home for a trip that was already paid for. VOLARIS ARE NOTHING BUT THIEVES! I wish I would have read reviews before using them because I read tons of reviews from people that had problems similar if not exactly like my sons. THEY RIP OFF THEIR CUSTOMERS! DO NOT USE VOLARIS AIRLINE! I’m forced to give a star just to post, if I could I would give NEGATIVE 5 STARS!

Worst airline ever. They charge for everything even water … Beware of them plain thieves

Horrible service! I’m never flying with volaris. 1. They charge for everything seats, food and the chairs are not the best. 2. On my way back from Guadalajara to Lax they over charge me for my small luggage when on my way from Lax to Guadalajara they did not. Just rude and my family and I won’t ever travel with that airline. Not worth it. I rather pay more for a flight to be comfortable and at least be treated with respect.

Maybe because this was my first time flying with them, but everything went perfectly fine with me. I arrived three hours early and made sure to keep my bags under the weight and size limit. The girl almost over charged me because she set the weight to kilos instead of pounds so I was «over» but I corrected her and she apologized. I’ll update my review if I ever have problems.

I was about to buy a ticket here to cancun. Thank God my Co worker warned me about this airlines. They will do anything to get more money out of you. And the customer service is so bad. STAY AWAY

Please be warn about this airline they will do anything to get more money out of you to the point of leaving you behind.
First problem– they changed my name on the flight ticket which was a big issue when I came into Mexico City. I was not allowed to go into the gate because my ticket did not match my passport and I’d. The attendant wrote my last name twice on my ticket so it did not match my passport. Their excuse is that I wrote my name wrong on the website when I set up my ticket. Took no responsibility for their error.
Second problem– «it is up to the discretion of the representative» if they charge you for your carry on baggage. Yes, your small carry on incurs a fee if they decide, and there is no way around it. I was threatened at the gate to leave me and my family behind if I didn’t pay $ 35 for my small carry on baggage, which up to this point had never incurred a fee. I heard the representative tell the aircrew to start taking my bags off the plane and leave in 25 min.
Third problem– they do leave people behind. I saw a family of 7 left behind. I heard this men plead with the flight attendants to open the plane door to allow his family to get in the plane. They where not letting them in. At the same time we heard the pilot state that we were delay because a family of 7 had decided not to fly after all and they needed to get their luggage off the plane. This not only happen once but twice on our flight from LAX to Puerto Vallarta. They left 2 people behind in LAX.
I spoke to a representative from Volaris regarding my concerns. As you can see their policies change depending on their mood. Even if you show them their advertisement states your bag is within regulations.
Yes you can get a nice discount but it’s not worth the headache. Thank God I found out Southwest flight directly from Orange County NON-​STOP for about the same as Volaris. As a consumer I’m able to decide where I spend my money next time.

If there were zero stars possible, this airline company is deserving of it. Talk about an airline that absolutely does not care about their customers nor the service they provide. The people working for them are absolutely rude! To make matters worse, they don’t know how to schedule a freaking flight — always delayed! On top of all, they are not flexible at all and no refunds for any reason so if you are not at the desk 3 hours before your flight to check in your bag, forget it. You are in for a looonnngg day! Avoid this airline at all costs. Pay the extra bucks to fly via someone else and save yourself a lot of trouble in the long run.

0 STARS! This is the absolute worst airline experience I have ever had! My girlfriend and I flew into Mexico City from Havana and had a connecting flight to LAX– which happened to be the last flight out of the country for Volaris. When coming from Havana, you have to recheck your bags in mexico before boarding any flight. So we waited at the baggage claim to grab our bags, we had about 4 hours before the next flight to LAX. Plenty of time right? Well. We waited… And we waited. And we waited some more– for 90 mins!!! Apparently, they found a way to lose our bags from just the Airplane to the Baggage claim. Come to find out, they sent everyone’s bags to the wrong terminal 3 times!
At this point, we’re panicking because we know that Volaris has ridiculously long lines just to check in at the airport. The wait was about 45 mins to re-​check our bags, leaving us a little bit less than 2 hours before the flight. However, when we get to the desk they are telling us that it’s too late to check a bag because they require you to be there 3 hours before the flight! They tell us that they will have to charge us an additional $ 425 each ($ 850!) Just to put us on the next flight leaving in the morning! At this point I’m furious, because they are saying the only option is pay $ 850 to sleep in the airport for a reason that wasn’t even our fault. We literally had only gotten off the plane and waited for our bags. What really left a sour taste in my mouth was how indignant and rude they were. Customer service was HORRIBLE. There was no option for a refund nor a credit.
We rushed to Aeromexico and bought a ticket for a flight leaving in 45 mins– with our checked bags and the cost was $ 400 total! When I called Volaris from the states (and finally got through to someone) I was offered nothing. Because we decided not to pay $ 850 for the next flight, we lost the value of our tickets and therefore made a hefty donation to Volaris.
I had heard such bad things about Volaris from everyone I knew, but I took the risk and paid the price. Don’t make the same mistake as so many of us did. There’s a reason their overall review has only 1.5 stars. Save the time, the headache and the Money, and NEVER FLY VOLARIS!

I have mix feelings with this company after they made us stayed in mexico an extra day cuz their flight was overbooked :/
2 years ago for me it was a nightmare cuz usually i go back to work inmediately so i was stressed out at the airport in Mx.
Still doesnt make any sense for me how do you over book a flight? Why? Dont you realize everybody has a plan and some people has to go back to work maybe when they arrived to their destination? Anyways after i screamed at the manager cuz i was so pissed off he acomodate us for the next day what he should of also done was give us 1 free flight for the next time but whatever its done.
Why 4 stars now? Cuz after that incident we havent had a problem as a matter of fact their service its good, seats are comfy in the airplane i just wish people would be quiet so we could sleep since our flight its usually at 1am :)
They provide you with snacks and if you have problems filling up the forms i see how the flight attendants help people with that.

Pesimo servicio, fue imposible registrar la maleta en linea y llamamos y nos dijeron que nos hiban a cobrar 1,005 pesos llwgando al aeropuerto fueton 100 dlls y nafie pudo darnis explicacion
Hable con la supervisora JULIA A con una actitud prepotente
Volvi a llamar y me la persona que me atendio né dijo de quejarme con LAX ja ha idiota
Para nunca volver a volar

Le estoy dando Volaris una estrella porque no puedo darle cero. En primer lugar, en septiembre compramos equipaje extra para nuestros vuelos en diciembre, pero cuando recibimos nuestro recibo /​itinerario no se especificó que compramos equipaje extra. Así que les llamé inmediatamente. Nos aseguraron que nos permitían una segunda pieza de equipaje. Pero, cuando les llamamos más cerca de la fecha de vuelo, nos dijeron que habían cambiado su política y no se nos permitió una segunda maleta. Aunque podríamos tener más peso en una sola maleta. El problema es que tenemos que comprar una maleta mas grande para caber el extra de libras dicen que podemos llevar! Ademas, nuestra hija compró un billete con el regreso del 30 de diciembre 2013. Cuando recibio el itinerario decia que el regreso era el dia 30 sin especificar mes o anio y ella penso que era 30 de diciembre como ella reservo. Cuando llamamos unos dias antes del vuelo para ver que no hubiera cambios de horario, nos enteramos que segun ellos su regreso era el 30 de enero de 2014. Volaris, (mala) atencion al cliente, acepto que cometió un error y que si mandaron un itinerario sin mes y anio, pero que el cambio lo debimos de haber hecho durante las primeras 24 horas de finalizada la reservacion. Como iba a saber nuestra hija que el dia 30 que pusieron en el itinerario era de enero y no de diciembre? ahora tenemos que pagar un costo adicional de 250 dolares. Consejo: siempre hablen unos dias antes de cualquier vuelo para verificar que todo este bien. Afortunadamente, nosotros lo hicimos, sino nunca nos hubieramos enterado y las cosas hubieran sido peor.