Western Dental

Before my surgical extraction, I saw many reviews on Unilocal say that how bad their service is and how unskilled the dentists are which made me nervous. However, it surprised me that their service was not as bad as described on Unilocal.I was pulled out three teeth and the doctor was a young man who was very skilled and friendly. All the staffs are kind. I appreciate it.

I had my wisdom tooth pulled out they had a new worker do it he looked like 23 and was his 2^nd week he told me himself. He pulled my theeth out like crazy he did it ruff ive had my other wisdom theeth pulled out but not like this. my face was swollen for 5 days i looked like a 2 gallon of milk face. Ps this happend last year i just happen to drive pass them and say let me Unilocal these fuc… s. But seriously this place is ghetto some guy with a mustash is Always mad his face always looks and like his smelling .
Lol western dental replies to every bad review saying the same thing… They only spell your name. Thanks for bring this to our attention blah blah blah.

Very nice people, and other than a mistake on the appt (which was done through the 800 line) the staff was very helpful. I had to have a tooth extracted and Dr. Chelimela was as gentle as possible. Great work all around
Thank you,
Andy

I had a horrible experience. My appt was at 9. I hear the doctor arriving at the office at 10. I finally saw the doctor around 10:40. I saw him for three minutes. And I waited another 40min to have the technician clean my teeth. I do know how the doctor’s office work where u end up waiting for three times the amount of time you actually spend w ur doctor. But the fact that they scheduled me an hour before the doctor even arrived at the office is horrible.
The doctor didn’t even address my question about my night guard. And for the actual «cleaning» part, all they did was rub some sweet paste on my teeth then put fluoride on. They didn’t even take off plaques. And the fluoride was horrible. It’s this sticky yellow stuff that tastes super bitter. And u can’t take it off for three hrs. And to take it off u have to brush ur teeth. And they told me try not to swallow saliva. FOR THREE HOURS. I’ve been to multiple diff dentists in the past and have fluoride put on my teeth many times before. This is the first time that it was mustard yellow, sticky, and have to be left on for three hrs! So now I have yellow teeth and my lips are glued shut. And somehow I gave to find toothbrush at work so I can get it off.
Also, when I was getting my X-​ray, the technician would put her fingers in my mouth and with those same fingers touch the X-​ray machine and the switch. How unsanitary. Thinking about that now makes me gag.
They gave me an appt in six weeks (they just gave me a date and time without asking for my availability). Never going back.

I always go early for my appointments and still get seen 30 minutes after the appointment. Bad service this office must always over books since this is a problem that constantly happens

The reason why I gave western dental one star is because the office i was previously in before coming to this location was actually good. Now lets talk about this specific location. I transfer from another office to this one since I moved to los angeles, first thing that happens is that they loose or «can’t find my records» that my previous office had send thrm. It was such an unnecessary mess! This office lacks custumer service how can you treat people like your doing them a favor by getting them appointments, they do understand that we are paying them right. They need to undertand that customer service is extremely important specially when people are paying so much money for these services. The assistant bearly talks to me or acknowledge me, and i can honestly say i have never treated anyone bad in the office depite everything that has happen. I have had a hard time getting appointments with them, since i have to work around THEIR schedule they cant work around mine. Sometimes when i go in for appointments they have me sitting in the patient chair for such a long time. There was a time where they call me in and they have me sitting in the patient’s chair, 10 – 15 other patients come in, now they have all their 4 chairs full of patients right. They have the nerves to help everybody else that came in after me first and then me last. I was waiting in the patient chair for about an hour, only for a simple band change that took like 15 minutes. I have made my monthly payments consistanly i finish paying my braces off, but i get treated like this? I seriously feel stuck i cant change offices because they charge you, so im just supposed to shut up and settle right, no! Im paying for this and its not right. Just beware before you decide to start your treatment in western dental, look at other Unilocal reviews and you can come up with you own conclusions.

I won’t take my kids here anymore. I’ll change my kids’ insurance as well so I don’t have to take them to Western Dental. I don’t know other location but the experience here was awful. They don’t have any mercy for little kids who are scared of dentist. If they cry they blame on kids being wimp, and they call my kids cry baby. The doctors and assistants give them such negative attitudes towards kids who has no idea what’s going on, so they are scared even more! They also send my 7 years old for some check up and later told me she wouldn’t need the check up till age 8 or 9. She had to pull a tooth out but tossed the toth away without asking! She wanted to take it home for a toothfairy to come.
Also the receptionists are rude or not trained well to handle patients. They slam the phone on your ear while making appointments. Don’t choose this location!

Very poor customer service. Front desk girl seems to be poorly trained. They don’t even look at you when you are talking to them and this office can not handle all the patients in line. Someone needs to take over the management here. I will never return to this dental office again.

I’m writing this review in the exam chair. I’ve been here for 2 hours already.
I only go here because it’s the closest HMO. I make appointments, I show up, I have a basic check up and cleaning, no oral issues and I leave… TWO AND A HALF HOURS LATER. EVERY. DAMN. TIME.
The facility is fine. The staff is polite, but they obviously overbook. Parking sucks in the lot because people park like idiots, but spillover parking in the church is easy.
I’ve been here four times. It’s been like this each time no matter what time of day. I feel very defeated, like my soul has been sucked out waiting in the place for so long.
I hate this place. Only go here if you have to and you have nothing to do in your day.

Very bad service. my 18 year old daughter lost like 4 of her teeth in the past 5 months because they ignored her situation and they keeped on sending her back and forth from the orthopedic to a general dentist then their general dentist will send her back to their orthopedic this went on like for 5 months now she needs root canals and a few other thinks and now want to charge her more than 10,000 dollars and she finally paid to get her braces removed because the wires were sticking out in her mouth. Would not recommend. And I did call the department were they took my complaint but didn’t help either. And she still has a debt with them. wouldn’t want nobody else to go thru this.

First time here. Friendly staff very professional. Doctor pieer was very nice and helpfull.