I arrived at my appointment 30 mins early because I am a new patient. I thought there would be paper work to fill out. But as I waited in the deserted lobby for fifteen mins, I became increasingly confused. So I called the office and spoke to a woman who stated that everyone was out to lunch until 1:30– the original time of my appointment. So I sat in the lobby until my appt time, which was fine by me. I just wish that there had been a sign at the sign in desk that the staff was out to lunch. I made this appointment three weeks ago because the doctor was booked and was told that the TB test is not covered for adults. It costs $ 20. It all seemed sketchy at first. The nurse/receptionist said they were not taking new patients. When I said that my insurance assigned me to their offices, she then replied, «oh ok.» It tooke twenty mins of paperwork before being seen by the doctor. The doctor was nice and informative. Everything went quickly at the end. Pro: They have a private lot to park your car. It is easy to find. Con: Appointments are hard to book.