Beyond Prosthetics

Awesome customer service I wish most places treated you as nice as this place does. He even found a German brace for her which is a hard find. My gf, my dog, and I felt welcomed and I knew this place was going to be great because the man leaves Reese pieces candy in the lobby, not in a jar but in individual bags. Bravo my friend… bravo maybe the doctor offices and vet offices who put out crappy mint candies in a dish can learn somethings.

I was referred by my Orthopedic doctor, Abidi for an orthotic fitting. I made the first appt with Brian. He took the impressions of my feet and let me know it would be after Christmas before the product would be available. I finally got a call from Matt and I scheduled the follow up for the fitting. As the other reviewers said Brian took the time to work on my orthotics until he got it just right and still he let me know if they weren’t right to call him for follow up. I wore them for several weeks and returned to have one side built up per the doctor. Brian, again was patient and worked tirelessly in spite of the fact he was very busy. He made me feel as if I was the only one in his office. Before leaving that day I decided to order a second set of orthotics. I received those a few weeks later and Brian again took the time and waited until I felt they were just right. Brian is a great guy and you can tell he really cares about his clients and his profession.

Brian is an amazing practitioner… paying attention to every detail. He is pro-active…and is aware of possibilities of injury, so he takes his time to adjust the prosthetic to near perfection. His staff, Janice and Matt, are really caring and very proficient in their jobs. Their customer service is top notch. Very satisfied customer. Thank you!

Outstanding service! We have been going here for thee years and we have always received excellent care and service as well as quality products. The office is clean and comfortable as well! I strongly recommend this place to anyone who needs such services. Keep up the great work!

Brian is the best! His staff ain’t bad, either.
My sister is 6 yrs post-​stroke, and is hemiplegic on her right side, and aphasic in speaking – she understands just fine. Her old foot/​calf brace was causing a lot of pain, and wasn’t being terribly useful anyways.
Brian charges ONCE. He happily makes any adjustments to the aids that he makes, and his observation skills are top-​notch. After trying three times to make the first brace work better, he started all over again. This time he watched how my sister rose, stood, and moved her right leg, and understood what he’d done wrong, and fixed it as best he could, given that she really needs some PT that Medicare won’t cover, and I can’t either, and we’re waiting on Medicaid, which will.
After she gets the therapy, she may have to have a new one made, because now, her right foot is really trying to be a club foot, strongly turning inward.
I’d like to suggest if you need more than one return visit for additional adjustment, that you bring the office a little something nice to show that you value what they do. They’re always willing to help us with doors, and you’re likely to be offered a small bottle of water (more if you want).
The below has nothing to do with Brian:
The building itself has some ADA issues – the elevator needs replacement, building entry doors are not powered/​motion sensitive, there are darned few handicapped spots (3) for a **medical offices** building, and none of them are suitable for vans or wheelchair access. In a building with five or more offices that see mobility-​limited patients, a mere three narrow handicapped spots is ludicrous. Try 10 – 12, with at least 4 van accessible.
If you are trying to get a non-​motorized wheelchair into the building, it’s dicey because most arms are not longer than the wheelchairs, and thus can’t easily manage the entry doors, which open out, per fire safety regs.

This office provided what the VA was unable to provide my father — a cervical neck collar that FITS! Very attentive staff. Took his needs seriously and went out of their way to help. Thank you so much.
I really recommend this medical office. They are wonderful!