El Camino Hospital

Had my first baby here last Christmas by planned c section with Bay Area Midwives… I still rave about how amazing and cozy and personalized my experience was. My husband and I joked that we were in a hotel and didn’t want to leave. They attended to every single one of my needs in an excellent way. Loved all my nurses, all my baby’s nurses, the lactation consultants, the anesthesiologist, etc. I can’t express how grateful I am. This is a quick review but I could say so much more. I recently read that they may be breaking off from Blue Cross which would be such a big, horrible shame because I was really looking forward to delivering here next time. I really hope they resolve their issues!!!

Very friendly nurses! The whole team at the Outpatient Surgery was very supportive, extremely friendly and they make you feel as comfortable as it can get under the circumstances! Thank you very much for your lovely care! Bravo!
PS: the registration/​check-​in staff could learn a bit from this team in terms of friendliness!!! There is some potential…

I went there for an emergency. Actually I had good immediate service. But I got some bogus bill from someone called E Camino Pathology Medical Group 1 800 536 1197 and they refused to explain the charges, and did not communicate with my insurance, and just sent endless bills ending with a «final collection agency referral», so I paid, under blackmail, to avoid credit record problems. El Camino Hospital is perhaps OK on medical stuff, but they have characters send unexplained bills that my insurance Healthnet cant recognize — or the don’t respond to Healthnet. Anyway, I felt screwed.

This was the best experience I have ever had at a hospital! Because they were the ones who had the equipment to do it, my Mother’s urologist scheduled her surgery to break up a kidney stone at El Camino Hospital. We were able to make a registration appointment to take care of all the admitting paperwork and have the lab work needed done prior to the day of her surgery. It may seem like a funny thing to say but our experience the day of the surgery was so good that it was like the staff were family members. Jodi checked us in a Outpatient Surgery and was extrememely kind, patient, understanding and helpful above and beyond what her job entailed! The nurse assigned to my Mom was Roy and his demeanor and kindness throughout the day were outstanding! My Mother and I had joked prior to the surgery that if all went well we would go have dinner at Sweet Tomatoes after it was all done and the treatment and care she received made it possible for us to do just that! The anesthesiologist was very patient and explained things to us very thoroughly and Mom’s urologist, Dr. Han Lo really made this whole experience something that I’d never imagined it would be. Thanks to Everyone :-)

I gave birth to my son at El Camino Hospital about a year ago and have been meaning to write a review ever since, but life just gets crazy with a baby!
My midwife, Maria, from Bay Area Maternity was the one to deliver me and she was beyond amazing. The hospital staff, nurses, the lactation consultant, pretty much everyone we came in contact with went above and beyond in every way imaginable. I really wasn’t looking forward to a hospital stay after giving birth but honestly my husband and I didn’t want to leave because we loved everyone there so much and they treated us like family (which is completely crazy at any hospital).
I chose El Camino to deliver because their C-​section rate is considerably lower than good Samaritan down the road and also they promote natural childbirth and are against unnecessary interventions. I came in with «birth preferences» (not a «plan») and all of those preferences were honored. The nurses were great at suggesting things to do /​positions to manage the pain (yoga ball, birthing tub, hot shower, all that good stuff) and I was able to give birth completely naturally **goal accomplished**
The rooms are a little outdated but I heard in the last few months they have all been redone so I’m looking forward to that with my next child, the food wasn’t bad and they worked with my gluten allergy pretty easily, they sent me home with a plethora of information and contacts just in case I needed it which I really appreciated. Looking forward to seeing them again in the future!

The service of the billing department agent I talked to was not pleasant at all. I went to the Emergency Department of the hospital and received a bill later. The bill only had a final number of «Amount You Owe». I wanted to see the breakdown to double check everything, so I called the billing department. The agent who took my call was very condescending about my request. Although she agreed to send me the breakdown, her tone and attitude were so unpleasant. As a patient, I have the right to see the details. Be professional.

I would give this place a –5, if possible. I took my daughter there on emergency for an ovarian cyst last year (Her doctor sent her straight from her office). They asked for her medical info and I had to write everything down — they would not do so. I suggested they call her Medic Alert info and they refused to do so — said they were busy (while they were sitting there talking about their social events that weekend). I was very specific about her allergies and, in particular, told them she is allergic to radiographic dyes. They questioned me about this and I told them that YES she IS allergic to the dyes. They took her for a scan, told her that I said she was not allergic to it and insisted she have the dye injection. She had a severe reaction and they claimed they «misunderstood» and that I never told them — I HAD NOT ONLY WRITTEN IT DOWN, I ALSO CONVEYED IT VERBALLY. There was no misunderstanding — they just had their agenda and did as they pleased, totally disregarding the safety of our daughter. This so-​called «misunderstanding» could have killed our daughter!

My wife delivered our daughter here. It was a very pleasant experience (compared to our son who’s born in one of these big hospitals). El Camino Hospital Los Gatos is a small structure. We really like to calm environment, perfect for labor and delivery. The rooms are nice and the food is good (even for my wife who’s picky). Last but not least the staff is awesome. The nurses respected our birth plan, they were there at the speed of light when we called them. Everything was well explained and the final decision was always ours. The next day my wife felt like she could go home, they checked one last time everything was ok and couple hours later the entire family was at home. Really nice experience. Definitely recommend.

I moved to this area a month ago. I needed to go to the ER tonight and checked my insurance to see which hospitals were in the area. I found Good Samaritan and El Camino Los Gatos. I looked up Good Samaritan and found the wait time to be 3 hours. The wait time at El Camino Los Gatos was 8 minutes. The reviews for ER service seemed mostly positive, so I went there.
My experience was positive as well. It has the feel of a community hospital, which I prefer over large hospitals. There were just a few core people interacting with me: the nurse, the doctor, the radiology technician, and the person who escorted me from the ER to radiology and back. I liked this, as my experience at larger hospitals has been interacting with a crowd and not quite knowing who is responsible for what.
The short wait time also meant a quick turnaround for lab and radiology results. I was home in two hours. They were not able to confirm the cause of the symptoms, but they were able to tell me what it was not. They were also able to tell me some possible scenarios I should consult the specialist I work with about when I see him this week. They prescribed medication to alleviate the symptoms until I could see my doctor at that appointment.
Five stars. Thank you!

We had worst experience in this hospital. My wife had delivered baby here… after the delivery they really didn’t care about patient… she faced major problem with epidril, as a «side effect» of it she had got severe headache and numbness in one of her legs. Doctor’s advised to try blood patch… which is same as giving apidril again. However, like all patient we didn’t have option and to believe Drs opinion so my wife had went with horrible experience of apidril one more time… but it didn’t help her to recover… again advice came from Dr was to try more blood patch… After all these, we finally took brave step not to try horrible thing again. We decided to get discharge from the hospital. After two days she got better automatically from her severe headache, but numbness in leg was still there. We consulted general physician about numbness and found that this would get better with time in 4 – 5 weeks. Indeed she felt better in six week.
After all these when we spoke to our family Dr, we realized that second shot of blood patch wouldn’t have required as this is very normal symptoms and could have got recover automatically. I am not sure if this action was just performed to take away money from insurance or something else…
Intention here is not to blame anyone but just to provide our experience and alert other ppl. I hope hospital management read this review and they really take care of patient until they get better completely instead of just leaving them on their own.

Fantastic ER service. Came here twice on separate occasions and the nurses, office staff, and Drs were very attentive and pleasant to deal with. I was admitted with emergency gall bladder surgery within 4 hours and the surgeon, Dr. Noones, was knowledgable and experienced. The overnight nursing staff was very friendly and I couldn’t be happier with my care over 2 days. Highly recommended for quick service, great staff, and a high level of professionalism.

So I walk in the ER with a huge Kidney Stone. They admitted me very quickly and we’re sympathetic. I was placed on a bed and a nurse, Jeremy, was right there and helped me with the pain. A doctor came in within 5 minutes. They were fantastic. Thanks so much Los Gatos Hospital!

Excellent ER care. I was seen immediately, the nurses and DRs were very caring and truly wanted to help and fix my health issue. Great hospital and ER team!

So my gyno and planned parenthood were both closed on Saturday (closed on weekends) so I had no choice but to go to ER for a crazy itch I had that couldn’t wait till Monday. Dr Klofas is HORRIBLE he was trying to give me a pill before even testing me for anything. Then after he tested me he gave me a completely wrong diagnosis (I ended up coming to planned parenthood Monday and found what was really going on). Dr Klofas really didn’t care and what pisses me off is that I was being billed for that ER visit to get a wrong diagnosis. That makes me so mad. JUST DO YOUR JOB or don’t be a doctor at all. That’s so wrong to prescribe wrong pills to someone and totally not care. Never coming here again.

I gave birth in this hospital about 3 months ago. Labor and delivery staff were absolutely amazing. This was my 3^rd childbirth so I have previous experience for comparison. My first childbirth (in a different hospital) was horrible in so many ways that I decided to go out of the country for the second. When baby #3 was on the way, I knew I didn’t have $ 20K for another adventure. I spent countless hours researching local hospitals, physicians etc. I finally choose El Camino and it turned out to be one of the best decision I made.
The midwife & the labor and delivery staff were great. They were very kind and supportive. Even though my doula arrived at the hospital after I’ve already delivered, I didn’t feel her absence. The hospital team was more than adequate. I can’t thank them enough for their help.
On the other hand, the postpartum side needs a little improvement. I was having trouble breastfeeding and the lactation nurse was not interested in helping us. She seemed like she was going to stick around until she asked the meaning of my baby’s name. Once my husband told her it was African, everything went downhill. Granted, Ebola virus was getting a whole lot of news coverage but … she could’ve played it cool for a few minutes before running out of the room like that. FYI, i never gave up. I kept trying until my baby finally latched, thank God.
All and all, I still recommend this hospital. Personally, I think the labor is when you need the support. Once you pass this stage then you can pretty much overcome any obstacle.

I recently had surgery to remove a kidney stone at this hospital. Very clean and quiet.
My pre-​op RN was the best part of a horrible situation. Antoinette was so kind and caring. I was horrified waking up from surgery and she definitely was there to comfort and care for me. She was very sincere and attentive. The whole surgical staff was awesome and my Dr was great.
Thank you all for making my horrible pain a comforting experience.

Super nice nurses and doctors. Very thorough.

Last night I brought in my wife, with strong pain in the back and shooting into her leg. The one and only star — she was seen very quickly. After that — all downhill. With the appearance of Dr. Fowler we got a strong feeling that we are impacting his soap opera, or perhaps a late night snack.
Doctor Thomas Fowler, possibly chose career in emergency room to avoid taking care of patients. I see no other explanation for his actions, or, to be more specific — lack of actions. After seeing my wife for few minutes, visibly ignoring what she had to say — he prescribed a shot, and few pills — that did nothing to help. No scans, no X-​rays, no pulpation. Nothing.
After a very painful night, now accompanied by head spinning — we can to primary care physician. Careful investigation, thoughtful dialog and diagnosis, and meaningful prescriptions.
This hospital used to be my choice for emergency room. I guess after it became part of el camino network — all of that goodness was thrown out in favor of making raw buck.
I am horrified to imagine how much my insurance will be billed.

As a visitor of my dear friend giving birth, I’d have to say this was a good find on her part. The hospital is super small. Not crowded like most other hospitals I’ve been to. Very low key. What I’m pleased about was, they allowed my friend the opportunity to give birth naturally. Unlike most other hospitals my friends have delivered at, they don’t seem to get that option. We all waited and the miracle of birth happened. I left the hospital knowing my friend was in good hands.

I broke my ankle and came here for my ER trip and my subsequent surgery 5 days later. Both trips were as pleasant as you can expect when you’re in pain. The ER doctor and nurses were very friendly and seemed to care a lot about my comfort levels.
The surgery trip was great too. The welcoming staff and the nurses were awesome. I remember 2 of their names, Antoinette and Roxan I think. They were both very friendly and it’s the first time I didn’t go completely white when getting an IV put in my arm. All the people in the surgery suite were really cool too. I went with an outside surgeon, but the hospital’s x-​ray tech, anesthesiologist, nurses, etc were all awesome and made me feel comfortable.