Safeway

Poor deli staff are totally out of their depth, as sad as it may sound to say people can’t handle a deli, it’s very true. Painful trying to get some sandwiches made, would of been quicker to buy the ingredients myself and make them in my car.
Oh and jeanne at self service just seems to love her job, a real friendly positive attitude, if you hate your job that much then quit

hey corporate, wtf 1 dohnutt aint worth 80 cents. especially the old fashioned plain compared to a cinnimon roll or éclair.

I used to come to this Safeway all the time before I moved. I happened to be in the area and needed a couple of thing this past Monday 1÷11÷16. The store was NOT stocked well, the meat packets were sticky/​slimy when you picked them up, and the produce was rotten with mold! When I brought this up at check out the 2 store employees DID apologize and said «Yes we know. We have had complaints all weekend.» WHAT! So you knew all weekend your produce was growing mold and nobody pulled it? I will not be shopping here anymore as my family and I do not need to get sick off their careless actions at this store!

This would be the third time the seafood looks very, very old. Additionally, they do not have help in the meat section past 7 o’clock though they state they are open till 8. The staff seems poorly trained, and are not very helpful unless you are looking for something you do not need help finding, that is, they can only point out the obvious. This used to be a very clean store, something has gone wrong.

What’s happened to this Safeway!!! Over the past several months, prices have gone up considerably. And they’re not carrying (or are out of) many items I buy regularly. Today, for example, they did not have the first 3 things on my list! Imagine… and grocery store that is out of Half & Half!!! Good grief! And my Grandson enjoys certain frozen dinners. Guess wh at? They don’t have them! With the price increases, and the lack of products I’ve given up on Safeway. Nob Hill here I come!

This review is for the Bakery. I ordered 2 cakes for Saturday afternoon and could not have been more pleased with both the quality of the cakes (a cupcake cake and a princess cake) and the high level of customer service. Thank you so much for an excellent experience :)

Update 6÷27÷15: over charged again. The captain crunch cereal is $ 3 normally, and $ 1 with the app (a sign in the store in front of the specific ceral even said it this time). Two boxes came to $ 6 instead of $ 2. Also we only got one little chocolate milk drink for the kid but we’re charged for two (which came to $ 2.78 when a gallon of regular milk is $ 2.99)
Just going to update this review every time it happens.

This is the store I go on a weekly basis. Location is less than one mile, I could walk or even ride my bike. Parking is great. The store is big and the selection is very good. Prices are excellent! The only issue, is the lines are long, they need more checkers. Just last week, they only had the express line open (10 items or less), I think I waited 20 minutes before I was next in line. They have a total of 10 to 12 check stands, so one open at 8pm is not cool!

Bakery is unreliable at this location.
I ordered tres leches cake from them. It was completely dry and not properly soaked in milk as per recipe. Of course, I discovered it as we started cutting it at my son’s birthday party. Very disappointed.

I keep having positive experiences at this store. Last week I visited with a $ 10 off coupon on a $ 50+ purchase only to find it had expired. The checkout honored it with very little sweet talking. Tonight I bought a few bags of groceries and a 16 pack of toilet paper. I forget that they put the TP underneath the cart so I drove off without it. After 20 min I returned and found the gals bringing the carts in and they remembered seeing it but it looks like it was swiped. They didn’t hesitate to run inside and grab me another pack without question. Right on guys!

Went here once, I say Four Stars.
Super selection. Most of the veggies and fruits are nicely stacked in a fancy way.
Wide aisles, good lighting.
Customer service: fine.
Parking: fine
Tip: this store carries the 2 inch thick Flintstone Rib eye steaks; and they are juicy and meaty.
Much nicer than the Los Alto* store.

Terrible store. Walk around in a trance and navigate all the various price tags and discounts. There is never enough checkers when you’re ready to leave. I can never get out of here in less than 10 minutes event if I just want one damn thing.

I love this store. Clean, great customer service and they always have items in and on the shelves.
Always a great experience.
They have the bbq propane tanks, red box, a huge selection of flowers and always have great deals.
Love this store.

So far haven’t had a problem with this Safeway except today with the warty old dyed blonde guy who is hard of hearing who was cashiering. Rude & insulting with no customer service skills. He needs help.

This is the worst Safeway in Calif. Rude employees. Andrew the checker told us that if we complained about not enough checkers he would refuse service to us and have us thrown out of the store. He seems to hate his job and does not have any people skills at all. Most employees there are rude and do not care if you shop at the store or not.
I would avoid this store at all costs. Trader joes has great customer service as does whole foods and Lunardis. SO Safeway is substandard in Los Gatos

It may look old from the outside but it’s been through the Safeway remodel that seems to be going across the chain the last few years. This place is huge too. It you look really closely besides the regular fare, you can find some weird items. Seafood salad from Belgium? Weird ass frozen items. A pizza making kit? For some reason I can entertain myself looking for strange goods for hours. Definitely did that here, finally getting a few needs to go. They have self checkout which is a huge plus

Ok

The most awful customer service. I will never return to this Safeway and will instead shop at Nob Hill down the street.
Beware of a FEMALE employee named RYAN. I really don’t know what her malfunction is, but she shouldn’t be working in customer service. The straw that broke the camels back was when she told me she acts the way she does because she’s a rude person. What? Then she called her manager. Why? So I could tell him how rude she is? If you know you’re a rude person then get over yourself and go work somewhere else. Better yet, management should make you go work somewhere else.
Really I just want to buy groceries. I don’t want all the hassle from any angry employee. I’ll spend my money elsewhere.

Always clean and stocked. Not only that, they have a great and friendly staff. Never had any problems here or any attitude.
Also LOVE their deli sandwiches. I always create my own and I make that $&@? packed!!! For how much I put in, it’s at a great price and it’s delicious!

this is a decent safeway — still debating if they are 3 star or 4.
i used to always go to the one on branham, but sad to say the san jose bag ordinace drove to make this one my go-​to store. if i need to make a quick stop and don’t have bags, it’s just easier. parking is rarely a problem.
the store is relatively easy to get around and find stuff. pretty standard layout. i don’t often find them out of stock of anything on shelves (only at the sandwich counter).
deli: 2 star. there are almost always quite a few people «working» the deli. now don’t get confused and think that means they’re going to help you. no, they ignore as long as possible. trying to get a sandwich made can be a rather painful experience — slow, and they are frequently out of things. i went a couple weeks ago and they had to go look for bread, only to come back and discover they were out of the sauce. all in all, wasted a good 5+ minutes to end up with nothing.
produce: pretty good. usually seems fairly fresh, good quality.
bakery: 4 – 5 stars. ok, it’s safeway, so you’d think they’re all the same. not so! some are better than others. this one is pretty good. i’ve gotten a few cakes here, and they do a great job with the decorating. cakes always taste fresh. and the fresh french bread… mmmmm
meat: watch the expiration dates. i say that about all safeway stores. they frequently have meat with a sell by of same or next day. at this particular store, i’ve found meat past the sell date.
checkout: 2 star. they rarely have enough lanes open, checkers aren’t the fastest. i prefer self-​checkout when i don’t have a lot. though even if i do, if lines are bad, it’s still faster to do it myself.