The Club At Los Gatos

So, when i visited, it was on a Sunday afternoon so ill give the benefit of the doubt that this is the time that most gyms are not exciting to visit. But still…
Atmosphere= dingy. Nothing motivated me to get a good workout here. When your walls are grey, you can’t have horrible lighting. It’s depressing. No great music playing/​or I couldn’t hear it at least. Old school sales intake at the front. Front desk staff (nice of course, but) not trained well in customer service.
Equipment, …eh.
Bad floor plan layout.
Plenty of other options worth the drive elsewhere.

I can not WAIT until the renovation is complete. The pictures seem amazing. The new fancy treadmills are so cool! I’ve never had a better, more comfortable run. Seems like the transition to new ownership was a bit rocky in the beginning but I haven’t experienced anything but five star service!

I see a great future for this gym. I am really loving the changes so far with the new management team and staff. There is an emphasis on friendliness, cleanliness and innovation; it’s a brighter, happier, healthier place to workout. There have been many equipment upgrades — the Curve self-​propelled treadmills and the Whole Body Vibration plate are my two favorites. There is a great variety of classes offered including Spin, dance, and Pilates. There are personal trainers too. My membership includes CrossFit. I am loving the instructors, workouts and the sense of camaraderie within CrossFit community. The Club at Los Gatos is a great place to be now and I look forward to an even better experience once the proposed renovations are complete.

Friendly staff. Amazing equipment availability. Clean facilities. What more could you ask for?

I was a member here for a solid 4 years made a lot good gym friends. I could have done this review out of anger but decided to wait and let some time pass to write this.
Since change of ownership they didn’t really respect the older/​longest tenure members of the gym. A lot of the longest term members have left to go to other local gyms. I myself have left.
They never once made an effort to contact me about new membership.
I think it’s great this place is finally getting a upgrade as its needed but felt it was unfair to raise rates built on promises and drawing/​plans /​renderings of what it may look like.
The new front desk staff was really nice/​great. Felt it unfair how they pushed out some of personal trainers there.
I understand rates would go up after «so called remodel» but during it were there would be inconveniences. Was not right to me.
They are trying to make it like a court side /​bay club. To they just don’t have the space to do that.

Been a member for over a year, and even though the place is run down and pool is usually dirty, it was convenient. With change to new membership, they require to set up an appointment in order to continue working out beyond sept 1. They never called and told me over the phone that I cannot work out until they call me…
So I told them I’m going to JCC, which has a clean world-​class facility for less cost. They said that’s fine…
This place is silly

Its been sold, big plans for the future — or se we have been told — In the mean time old contracts have been cancelled and our rates doubled. The facilities are as gross as ever; Broken infrastructure, dirty and poor maintenance. The only attraction is its close to home, otherwise go elsewhere!

The only thing that this place has going for it is its front desk staff. They are very pleasant, but I feel for them because the management lets them take the brunt of what I can imagine are nearly endless complaints about lack of communication, disorganization and people feeling like they’re being cheated.
This gym was bought and is now called THE CLUB AT LOS GATOS. They stopped charging people for a couple of months at the start of the take over with no reason or explanation given. Then neglected to inform their members that they were going to begin charging again. And then they changed contracts WITHOUT NOTIFYING MEMBERS. They kicked members off of family policies and doubled rates — no notification. When given a 30 day notice to stop charging, they did the natural good business practice of charging again. These people are shady. It’s too bad too because it used to be such a great place to be.

Don’t go the there! The ownership just changed and this is awful! I registered last August and was happy with body pump classes. Other classes were ok but not challenging so the price was still fair for a few times a week. Then the club got sold to a new owner and things started to get really bad. New people at the reception didn’t know anything about schedule and would give wrong information. Most of the time towels were not provided. Classes changed as the got rid of body pump and replaced it by so called challenging classes which were not at all! Tempo was really slow. Therefore I asked for a membership cancellation but one of the owner tried to made me stay by offering 1 month of free cross fit. I tried it and was suppose to do 2 classes a week but nobody told me when was the second class! When I called I was told to come on Saturday at 9am which I did. That day I sow many people in the cross fit room and went to the reception to double check about time of the class, then a guy confirmed I would have a class at 9am. I finally went back down ready for my class but heard from the teacher that there was no class on Saturday. Right after that I asked again for a cancellation to my membership that they were supposed to be able to do right away but told me that nobody was there that day to proceed to my cancellation. Someone called me and said that he would try to have the person in charge avoiding my March payment going through but they finally charged me and cannot refund me!