AL’S SEPTIC PUMPING SERVICE

What an inappropriate company. I can’t believe anyone would use these people. I’m driving along with my daughter today playing the License Plate game. Suddenly we roll up next to one of their trucks to see the fake license plate «SHT2GO». My daughter of course asks me what «Shit» meant when she read it. Fun stuff. So I call them up to ask them if they realize one of their trucks is running around with that on there. Apparently it’s ALL their trucks. That’s their logo! And despite their assurances that it was a random acronym for the company that owns them, they also implied they’ve been hearing my complaint for quite some time from other customers and they just don’t give a SHT. Use someone who cares about professionalism and customer service. Don’t reward this behavior.

This company provided the septic tank service and inspection for the house I purchased 3 years ago in Santa Margarita. I uncovered the tank for the first time this week and it turns out the tank lid was broken at inspection or they did not list the broken lid in the inspection report (I went back and checked the report). The lid was clearly broken and covered with a plastic bag and dirt to prevent smells from escaping. I have not touched the tank since inspection and I can be sure no other person touched the tank as the lid is 2 feet under earth. I would not recommend this company as their inspections are either poor or they break things and don’t replace them. What a terrible company. Thanks Al’s!

Don’t use these people. I don’t know about «Al», but I assume the receptionist must be his wife. After complaining that I did’t get the Report of Inspection that I had asked for, she explained to me that THEY hadn’t written that down. Then she wanted paid for the pumping service AND to have them come out and do it all over again for a second full charge! I was like, «WHAT?» She then hung up on me and would pick up the phone when I rang again. Unbelievable!

Had this company come out and pump my septic tank almost two years to the date. My tank is now over flowing onto my lower property. I do understand that there maybe other circumstances for this issue but my latest conversations with their receptionist has left me a lot less confident in the integrity of this company I called I explained the situation and the previous hire. I also mentioned that my house is on the market and if it was possible if the company can send someone out to inspect and repair if needed. I was rest assured. That was three days ago and no follow up phone call. (I needn’t go into detail about the families limited showers, accumulated dirty clothes, dish washing and of course the over flow of sewage every time water is introduced into the system.)
The receptionist was always nice and sweet and probably has been there for quite awhile. As business owner myself I know how important it is to listen to your customers, Having to repeat my address and phone number more than once in such a short period seemed slightly incompetent or distracted. I was told that Al’s in a meeting because they have them every week and they’ll get back to me today or tomorrow. No appt time just a call back. I did explain that if they were too busy or didn’t want the job I understand, so I can start making phone calls. She said she’ll see if Al can call after his meeting. I also requested that I will need a report and a site map of the job for my realtor. She told me that it will be an extra hundred dollars. Then asked for my email and the address again! .
I called back. No answer. Left a message informing Al’s that another has company excepted the job.
I was reminded by this company that I may have gotten a good price deal but really what are you paying for. I was explained thoroughly what to expect with their services and an estimate, the report and the site map is included with this service. This company will send a crew tomorrow Morning.

Al’s Septic Pumping Service was a life saver this weekend! Really nice crew, fast and efficient! They came very quickly when we called them for an emergency septic system problem on a Saturday morning and they got the tank dumped and everything working properly again within an hour. Thank you Al’s, we appreciate it so very much!

We love Al’s! We have not had to use its septic services yet, but have used them more than a few times for plumbing issues. They are fair; have great employees, and do not bill you right then and there. In fact, you have a full month to pay the bill. If you need a plumber and are in Los Osos or Morro Bay, give them a call!

These guys were life savers! They came within 2 hours of calling, and were finished with the work in about 30 minutes! Courteous and polite, and fast too! What more can you ask from a plumber? I would definitely recommend to neighbors and friends! and they service the North County.