Air-Max Heating and Cooling

Terrible.
We bought both a/​c and furnace units. They did a shoddy job, leaving exposed holes to the exterior, burning holes in newly laid linoleum, failing to properly insulate the a/​c lines so it immediately froze up, (pieces of the wrong type of insulation held on with a ton of electrical tape, haphazardly wrapped around the lines,) and «dropping» the furnace, causing the work to be delayed. The owner had to come back and repair damage himself after weeks. Headache! The a/​c unit didn’t get put in for 3 weeks.

This the worst company in the history of heating and cooling. I have no choice but to use them because of my home warranty company I have been dealing with no air for three weeks. This will be the third time that I have called for them to come out. They do not answer their phone or set appoinments.

I bought an older home in E-​town, KY, and I had the previous owners purchase a one-​year 2 – 10 home insurance policy for me. Anyway, our central heat went down, and this was the company that was to provide the service. I called them, left a message. I was called back the next day (I believe the others who say this isn’t an actual company), and was told they would come out in 2 days — meanwhile, no heat still. One guy came out; not expecting a uniform per se, but just a guy with an unmarked white van. (I had read the Unilocal reviews about this company so I was already suspicious). Anyway, he had to order a part, and said he would return the next day. Well, the next day, I called him to ask where he was (still no heat mind you). He came the next day (he should have been the one to tell me that in the first place). Anyway, heater fixed, only paid a $ 50 deductible, so although the problem was solved, the overall experience could have been a lot better.

DO NOT use this company for your HVAC needs. We have sought a refund for $ 135 for a Fall (2011) & Spring (2012) service maintenance agreement. In June of 2011 we purchased this agreement along with an AC issue that was resolved by AIR-​MAX. In Sept. 2011 we had an AC issue again. Keith Roller, owner, came to our home, made his assessment and said it would take one week to receive the part needed to make the repair and would be back at that time. That time came and went; 3 phone calls to AIR-​MAX from us, 2 phone calls through our Home Warranty Co. and no response from AIR-​MAX. We did, however, have our AC issue resolved through another HVAC company. Finally, after some thought, we made a phone call to AIR-​MAX on Oct. 6,2011 requesting our refund for $ 135 and indicated our intention to call the BBB of Louisville, KY. That same day, Keith Roller, owner of AIR-​MAX, returned our call and said our check would be in the mail the next day. Oct. 7,2011 came and went. No refund received. We have since utilized the BBB of Louisville, KY. The BBB made contact with AIR-​MAX and their written response was that they would issue a refund at the end of Oct. The end of Oct. came and went. No refund. A reminder from the BBB was sent to AIR-​MAX. On Nov.16,2011 we called AIR-​MAX and left another message requesting our refund. No response from AIR-​MAX, no refund. On Dec. 01,2011 a written response from AIR-​MAX was received by BBB indicating that AIR-​MAX sent a refund to us. Today is Dec. 05,2011. NO REFUND in our mail box. In light of these circumstances we have summarized the following: AIR-​MAX has an «F» rating with the BBB of Louisville, KY. They have 6 (now 7) complaints registered against them. BBB closure to a complaint does not necessarily mean that the matter between the customer and AIR-​MAX was resolved. This company stole our money which was paid, up front, in good faith. They have deceived and lied to us and the BBB of Louisville, KY. and they have moved their business to Brandenburg KY. The owner of AIR-​MAX has consistently demonstrated to us his lack of integrity and that his ethics are sorely lacking. This application will not allow you to «not» post any stars. You must post at least one. We give them zero stars and we are not finished with AIR-​MAX Heating & Cooling, Inc. of Louisville, KY.

I agree with Keith… if I could give zero stars, I would. They’ve had my air conditioner in stock for over a month now (already purchased) and won’t return any of my calls!!! They left a message and said they are only making outgoing calls. They are absolutely terrible. If you have a choice, DO NOT USE THEM!!! I’m amazed that they are actually still in business.

It won’t allow me to put zero stars. This is the worst company EVER. They don’t have a real office, their phone number is a cell phone, they don’t return phone calls, and they don’t answer the phone after 2 pm (even though they «close at 4:30»). I needed a furnace part (in December), they waited half a week (and two phone calls from me) to order it. It came and they waited a whole week (and three phone calls from me) to let me know they had it. It was the wrong part! I“M STILL WAITING!