Bryant Heating And Cooling

My propane furnace died this winter after 26 years of service. I called Bryant on the day of the snow storm; they were more than willing to come on out and have a look. Polite, professional and got right down to it, showed me what was wrong, told me how much it would cost. Turns out a repair was only going to be a band aid, so I decided to replace my furnace. They told me my options and showed me a range of choices, we had a new furnace by the end of the day. I could not be more pleased with their courtesy and efficiency. Give those guys a raise, they deserve it. Thank you Bryant for such fast and efficient service, keep up the good work. I definitely don’t feel like I was scammed or sold a bill of goods, the tech told me what I already knew. Don’t know what to think about the bad reviews here, but my experience was a good one.

Long story short, had Bryant come out for a service and clean, I was at work this day, but in-​law was at the house. Bryant tech said and I quote from the receipt «did check and clean on a/​c, unit shut down twice, found bad compressor, making loud grinding noise, a/​c unit not working properly.» So i called the tech with Bryant and was told I needed to replace the compressor (2500) and possibly the unit which would be between 5000 – 10 000. so I called the Home Warranty company, they came out did a check showed my in-​law that the unit had not been cleaned as Bryant had stated and the unit is indeed cooling at this time. SO YOU ASK WHO IS LYING HERE? THE WARRANTY COMPANY RIGHT, THEY DON’T WANT TO PAY. So I call Bryant and inform them that I believe I was being SCAMMED by their company, they agreed to send a new tech out to reinspect. the tech found and I Quote from the receipt «C&C– unit is in proper working condition cop in specs, temp drop 19 degree, compressor ohms good 1000+ good amp draws, coils are clean.» THREE TECHS LOOK AT THE SAME SYSTEM (TWO ARE FROM BRYANT HEATING AND COOLING) AND ONE BRYANT TECH, FINDS THAT I NEED ANY WHERE FROM $ 2500 DOLLARS WORTH OF WORK OR A NEW UNIT WHICH CAN RANGE BETWEEN $ 5000-​$ 10 000. Maybe Bryant Techs get a kick back for selling units to homeowners, so it would only make since to recommend replacing a working unit if you will reap monetary benefits from the sell.

I filed my complaint with the BBB and was issued a $ 200 refund. The check took nearly a month to arrive but I did consider my complaint «resolved» under the BBBs guidelines — however, this still doesn’t address the consistent complaints from consumers.
I have no doubt that I was gouged and thankfully I took plenty of notes to backup my claim. I feel as though a lot of people wouldn’t fight as much as I did to get this resolved and I’m guessing they bank on this — literally.
With that said, I was issued a $ 273 refund, in total on an original $ 585. So I was still charged $ 312 for $ 20 worth of equipment and 5 minutes of labor.
Caveat Emptor…

Do NOT use this company! I work as a nurse case manager and have an elderly patient who was scared into spending hundreds of dollars on a furnace «upgrade» money she didn’t really have. She was lead to believe her motor would go bad a clear case of hard selling. Not technically illegal but certainly unethical.