Complete Weddings + Events

As a wedding planner, I have had the opportunity to work with Complete on multiple occasions. Their outstanding customer service and professionalism makes every part of the planing process easy for brides and coordinators alike. I had the pleasure of working with their DJ Eric in October this year. He was thorough and attentive and the bride and groom loved the service he provided! He kept the crowd engaged and happy the entire evening. The pricing is competitive and the office staff is friendly and attentive. This company can take care of all your event needs start to finish. Excellent service!

First, I have to say that my review is just based on my experience getting a quote from Complete not their actual services because I never got that far.
I used the quote calculator on their website to get an estimate prior to my fall wedding. When I had to enter my email address and phone number I felt like I was going to regret it later, but did it anyway. Not only did I receive the quote, but I was mailed a contract, and called within hours of the estimate. I told the person I spoke with that we were comparing prices on videographers and I just wanted a quote but wasn’t ready to make a decision yet. We didn’t have a ton of money for video so it was essential that we do our research. He seemed to understand, BUT the phone calls didn’t stop.
A few days later — «We’re going to hold your date!» I told them that was unnecessary. I got a weekly phone call for a while, which I ignored and then immediately received a follow-​up email. I usually responded to those telling them we hadn’t decided and would let them know if we wanted to hire them. They reminded me that «We can’t hold your date for much longer…» Which I never asked them to do. AND after telling them I had DJ services taken care of they repeatedly tried to up sell me their own.
About two months or so out from the wedding I started getting DAILY calls, even after telling them that I had handed off videography duties to my fiancé. I ignored all calls and emails. The calls were always during the day while was at work, at a new job — it felt like they didn’t care what I may be doing, they just wanted my business no matter what, complete disregard for my daily life. I genuinely felt like I was being harassed and knew that regardless of how lovely their online reels were we would never work with this company. I was so annoyed I didn’t feel like I owed them the courtesy of telling them either. I just continued to ignore the calls and emails.
If you want to hire Complete for sure, right off the bat, I am willing to bet the experience it quite different, great even. But if you are just browsing area vendors be warned that they will not leave you alone. I felt like I was clear and firm about our situation and it just didn’t get through… A business should never make you feel cornered into hiring them.
Complete– I highly recommend you calm it down when it comes to potential clients. Check on the initial quote, follow back up in a month or two depending on when the event is, and then follow up six weeks before the event. No more than that or it will turn people off. Had we not had such a negative experience in the beginning it is highly likely we would have hired you for our wedding.