Buyer beware. My wife had recently purchased a Plush Cuddle Clone back in December. And this month we finally received him only to big disappointment and letdown. The quality and replica of our beloved dog was terrible. The fur was far from soft and the details and outlines were not much better; it looked nothing like him. We reached out to cuddle clone customer service only to find out that the ONLY2 options were 1. Have a re-make at no cost(how could a customer have faith in a re-make when NOTHING in the first clone sent meet any kind of standard or 2. Receive a refund, but less a $ 50 «customization» fee, which is approximately 20% of the original item cost. Which seems to be quite excessive; especially when businesses like these should strive on customer satisfaction, reputation, and word of mouth to spread their business. I will definitely be submitting on-going reviews of Cuddle Clones on social media outlets just to ensure everyone is aware of not only the«fabricated» rave reviews for them, but the«real» disappointing reviews for their product/company as well. Please check out the reviews from Unilocal as I’ll be cross-posting this on their platform too.
Kirra O.
Évaluation du lieu : 1 Dana Point, CA
This is the worst company. They charge 230+ dollars for a product that is terrible. The quality is completely lacking and the reproduction is awful. Stay far away.
Anne P.
Évaluation du lieu : 1 Boca Raton, FL
Still waiting. Was supposed to be ready in October(ordered in March?) Pictures they sent are horrible; he looks disfigured. I don’t even want it now because it will be too upsetting to see what was supposed to be a tribute to my precious cat. So disappointed and disgusted I wasted so much money! UPDATE: finally received my purchase and am very disappointed in the quality of the faux fur. The fur is a cheap, rough, with almost gummy/rubbery texture to it. Cheap stuffed animals from carnivals are softer than this $ 200+ item. Nothing about this says«Cuddle»…
Ulrike L.
Évaluation du lieu : 1 Oakland, CA
I received my Winki today and he looks nothing like my baby. The Quality is terrible and the left ear is out of control. The fur is a mess and no care was taken, they seem to care only about the money nothing else.
Niki S.
Évaluation du lieu : 5 Orange County, CA
I always wanted to clone an A-hai, but after watching Pet Cemetery, I gave up on that idea. When I heard of custom made plush, I knew it’s exact what I was looking for. But I was also worry I will be disappointed. After checking their photo gallery under the breed: Siberian Husky: I know they are quite experienced with huskies and capture the cuteness of huskies.(but huskies are cute to start with though) The process to order your cuddle clone online: 1. Name of the pet and breed. 2. Weight: I wanted my A-Hai clone a little bigger so I added 10 lbs to his weight: P, my A-hai clone is 25″ long from nose to tail and 17″ tall from paw to ear. 3. Upload pictures: Main picture, face, tail, back, left side, right side, belly/chest 4. Choose position: Standing, sitting, lying 5. Choose Ear: right /left(up, half or floppy) 6. Eye color: Left/right 7. Tail: Up, half, down and cropped/none 8, Mouth: Closed(no tongue); closed(w/tongue); open(w/tongue) add any distinguishing characteristics they also can do * Missing limbs/Missing eyes * Tilted heads/inquisitive look * Scars * Toenails * Spotted tongues * Teeth Finally I placed my order online on Christmas Day, the estimated delivery date was set to March. During late January, I changed my mind from«open w/tongue» to «closed w/tongue».I sent them email and they replied me my order had been updated. I waited and waited and had to email them to ask when will I receive my Cuddle Clone end of March. The nicely told me A-Hai is on the schedule for completion around early to mid-April. Finally online status indicated: While we are not able to give you an exact date that you will receive your Cuddle Clone, we can tell you that there are 65 orders ahead of A-Hai. 65 turned to 46… and finally my door bell ring… I opened the box with anxious… This was my A-hai clone, we named him A-hai Jr. They did an incredible job to capture the special mark on the forehead. The pointy ears, the almond shaped eyes the always looked at me, the furry white socks(paws) and his raccoon tail. His fur is so soft but in the perfect layer and length so looks like if he will shed. Just he has a more puppy look. Thank you Cuddle Clones, my baby A-Hai is now home and we will never apart. My precious baby…:) Tip: Sign up for their email, they sometimes have promotion. Clone 2 get $ 50 off.(Maybe I should get a twin!!!)