Mountjoy Chilton Medley

I am a very small business owner who was filing a Schedule C for the first time. I’ll admit I know little about regulations and tax laws so I met with another CPA friend of mine to get all my ducks in a row so that my first tax filing went smoothly.
I worked directly with CPA Scott Owens who was extremely flexible in meeting up with me to discuss my tax situation. Before we met we exchanged multiple emails and phone calls to discuss what exactly I would need to bring to our meeting. The phone calls were very informative and comforting. Scott and I met briefly for coffee and I discussed with him exactly what I needed and handed over all my tax documents. Everything seemed to be going smoothly for my first business tax return until… silence.
I met for coffee on Feb 28^th and handed all my documents over. It is now April 3^rd, as I right this review, and my taxes have yet to be filed. You can imagine my anxiety right now. I know I have Occupational Licenses to pay, I know I have LLC taxes to pay, I know I have to renew my business registration, and I know I have to file my personal taxes all by April 15^th. During the past month I have tried to email and call my CPA many times, but just received email apologies that it was taking so long since I was a new client. I was never explained the process of this business for new clients nor a time frame in which to expect my return. I was unsure what I had to sign or if I had to pay upfront. It took almost a month before I actually got my CPA on the phone to have another conversation, only to verify that he sent my return to my old mailing address.
I finally convinced my CPA to just email a copy of everything and I would sign and scan it back to him. I guess I understand as a CPA you do all types of taxes day in and out, but the informality I appreciate at first turned into my worst compliant because I was never told what to expect, never given that personal touch, and never given the comfort that my taxes were in good hands. It is sad that a tax software program could have given me more comfort and empowerment for filing my taxes then an actual CPA.
I am giving this business three stars because they came highly recommended by other small business owners. I am also planning on using this business again, because once I spoke with Scott he was truly remorseful about the miscommunication and time delay. Look for a review update before April 15^th 2014.