Plexpara Property Group

I rented an apartment from Plexpara for 5 years. It was a great experience. The building was always kept in working order, and the landlord, Dustin Hensley, was a breeze to work with. I could text him with questions and repair requests. He mentioned once that his philosophy was to keep a renter happy so they will stay for several years. As part of this, my rent never increased. It was obvious that Dustin took pride in the building and cared for it as if he were living there himself.
While there were some downsides to the experience, the good outweighed the bad. There was a long delay before I was able to move in… about a month in a half. Luckily I didn’t have a rush on when I had to be out of my previous spot. I know most people are not that lucky and need something immediately. One of the reasons was the landlord was installing new tile in the kitchen and bathroom. Dustin was always quick to get back with me on updates.
He made tasteful updates to each apartment whenever a tenant moved out. I noticed the apartment didn’t have a dishwasher, and I offered to pay for half of the cost for one. He had one of his workers install it and I only had to pay $ 100. At one point there was a pipe break in an upstairs unit that soaked the floor in my closet and bedroom. He took out the carpet and installed hardwood floor that looked amazing. The updates never seemed cheap either — he uses quality materials that are meant to last. One year he replaced an older fence with a new black metal fence that fit in with the historic period of the neighborhood.
There were several perks — a community washer and dryer in the lobby area that was free to use as well as free wifi and satellite TV with premium channels. Occasionally there were conflicts among the other renters about the washing machine and Dustin stepped in to put a system into place to make everyone happy.
The only reason why I moved was because I was ready to purchase my own home. Dustin was even willing to help guide me on renovating my new house and other real estate questions. In usual fashion, when I moved out, the apartment went through several updates. I wasn’t able to recover my deposit, but Dustin provided a detailed report of the costs of some damages that I had made over the years that left me satisfied.

Moving to another city can be aggravating. Dealing with a rental property company like Plexpara is worse.
My Wife and I found the perfect apartment in an historic building in Old Louisville. Everything seemed perfect, but this is when Dustin popped into our lives. During our walk though everything seemed fine. The apartment was a beautiful two level loft space. My Wife fell in love with it right away. Both my Wife and both inquired about the price. Each time Dustin told us it was $ 950 a month. OK… fair enough. We’ll take it.
This is where things start to get sketchy. I asked Dustin what he needed from us to secure the apartment. I told him I could next day air him a check from my office in Chicago, give him a credit or debit card or use pay pal to secure the space. He told me I would have to pass a credit and background check before I could pay him. He also stated there was a non-​refundable $ 50 fee for the credit check. I didn’t think much of this because my credit was good and anyone checking my back ground would be bored to tears. What seemed odd to me was his reluctance to take the deposit. Here I am offering him any type of payment he wanted, but he refused to take it.
Two days later Dustin send me an email stating both my credit and back ground check passed the grade with flying colors. Duh… told you so. At this point I text my Wife to tell her we got the place. She was downright Giddy. Being an interior designer, she already had the place drawn up. She knew where everything was going to be set up to the last detail.
Here’s where things get super sketchy. Dustin tells me I can send him a check for $ 995. Whoa… Dustin told both my Wife and I the apartment was $ 950 a month. At first I was pissed, but what’s an extra $ 40 a month to live in a beautiful building. So I agreed to the rate. Once again, I asked what I had to do to secure the apartment? I could have next day aired him a check from my office in Chicago or done a wire transfer. He gave me an address to mail out a check.
Here’s where things get super duper sketchy. I get an email the next day stating that Dustin «has some bad news, we didn’t get the apartment, there were multiple applicants and we received another applicant’s deposit first» HOLD THE PHONE!!! Why the hell couldn’t Dustin have told us this in the 1^st place. I would have given him the first months rent in cash right there on the spot. Or was he trying to take advantage of a couple who we’re relocating to Louisville? I was pissed, and my Wife was livid. I think the way Dustin and Plexpara does business is horseshit. I’m not that worried about the $ 50, but when someone upsets my Wife, I start clenching my fist and start swinging for the nose.
Here’s the Horseshit bottom line: If your looking to rent an apartment in Lousiville, there are much better people to deal with then the folks at Plexpara. Dustin seemed disorganized and sketchy from the get go. Either he lied about the price of the apartment and was trying to scam an extra $ 50 out of us, or he’s a disorganized, incompetent Boob. Either way, it was a horrible experience. But there is good news. My Wife and I found a nice little place in the Highlands. We can’t wait to experience living in Louisville. Some stories do have a happy ending.