Poland Spring Direct

The customer service for Poland Spring Direct is deplorable. For two months in a row I received an email telling me which dat the water delivery would take place. Both months they changed the delivery date without notifying me. This month this happened twice. I called customer service and asked that the water be left outside my apartment since I had tickets to an event. They ended up getting here early and called. I was in the other room and missed the call by 5 minutes. I called customer service asking that they have the delivery return and they basically said NO.
What was supposed to a convenience has turned into a huge pain in the neck.