We have purchased quite a few rev-a-shelf drawer accessories and cabinet pullouts for our home renovation. Whether we purchased these products from a retailer or directly from rev-a-shelf’s website, each item has been constructed in a very high quality way, have lasted through many uses of pulling them in and out of cabinets and have been easy to install. Technical support has been well-informed, very helpful and courteous. But what makes rev-a-shelf really stand out is our latest experience. We ordered some file folder frames. The measurement on the website said 14″ wide. When they arrived, they were 15″ wide. I called to say they would not fit into the drawers. Without hesitation, Allison in customer service politely said, «I am very sorry for the inconvenience. I have just credited back to your credit card the 4 file folder frames as well as your shipping charges. We will call back shortly when we have arranged to have the units picked up from your home.» WHATGREATCUSTOMERSERVICE! We have been and will continue to be loyal customers of rev-a-shelf.