Sam Wheeler – State Farm Insurance Agent

Sam Wheeler contacted me to set up an appointment to assess my financial status and look for discounts in my existing account. I set up the meeting for January 18^th, 2015 at 1:30 PM– which he was nearly an hour late due to his «personal lunch break». Upon his arrival we discussed ways that I could save my family money and I suggested recruiting my live-​in boyfriend to State Farm on a combined auto insurance policy. My boyfriend ended up saving roughly $ 80 monthly — great deal. Sam said with our collaboration I would save $ 20 monthly — taking my insurance to $ 152 monthly. We then set up a time to discuss refinancing my vehicle.
1÷28÷2015 at 3 PM, my boyfriend and I meet with Sam Wheeler to discuss refinancing my vehicle. He says it’s going to be $ 15 more monthly but I would pay off my loan 2 months earlier. He also said VERBATIM «Plus we will cut you a check for $ 311 for a gap insurance refund». He went on to show me the math and explained I would receive a check shortly, therefore making my auto loan roughly the same as staying at my previous loan company, Kentucky Telco. I decided it was easiest to have my insurance and auto loan under one roof so I agreed, contingent on the $ 311 check.
1÷29÷2015 A debit for $ 208 is taken from my account. This is the day my insurance automatically comes out monthly. I was previously paying $ 172 for auto and renters insurance, with the promise of $ 20 less. I was confused and called the following Monday.
2÷2÷2015 Sam Wheeler explained that because I did not report my yearly odometer reading, the discount was removed from my policy. I responded assuring him that I was never prompted to do so and that while I probably am over the allowed millage– nobody ever brought this to my attention and in the middle of this quoted me at $ 56 MORE monthly. If this was such a pertinent issue, why wasn’t I called or emailed? Or perhaps alerted in the process of redoing my auto policy.
2÷9÷2015 I call Sam Wheeler and ask when he anticipates my $ 311 check to arrive, he follows up with voice mail saying «We were not able to get any information on our end because they needed more information from you… they just needed your date of birth to verify»
I call KT, speak to 4 different loan officers who assure me they do not offer gap insurance refunds under any circumstance.
I call Sam back and ask him why he would tell me that I would receive this check if I called KT to verify my info, when there never was a check to give in the first place. He apologizes and says that I should have investigated this issue with KT and that this falls on both of us. I tell him instead of saving money monthly, I am now paying $ 75 more monthly and over $ 300 more for my car.
I’ve filed complaints with State Farm corporate, KY insurance commissioner and am also filing with the BBB following this review. I have spoken with my family attorney and while it will probably be more of a headache, I intend on filing suit. This man is a crook and shows no remorse for his ignorance. After research, I’m not the first. I hope to be the last that he robs of time and funds. His argument now is that by saving my boyfriend $ 80 monthly, it balances out.
Congrats Sam, you sure did save us a grand total of $ 5 a month, but that’s quite different than the hundreds you promised. Instead of taking responsibility for his mistakes, he defends them, blame shifts and insists there are two sides to every story. Well this is mine, lets here yours Sam.
My advice: State Farm is a great company but this agent is ignorant and irresponsible. Either find another agent or run for the hills because this guy would say anything to get your business.

This is a great locale state farm branch office. The staff is friendly, courteous, and helpful.