Sears

If you are in the market for appliances even with the best prices DO NOT BUY HERE! Sales are great but once you get it home I guarantee it will need service and their service is horrible. Took 3 fridge deliveries before I had the right one that worked. And my Electrolux has had 4 sets of repairmen out. Most of whom are poorly trained and know nothing. This last one broke the new part and it’s. A double oven. The working oven he was too lazy to rebook it up so he left me with NO WORKING OVEN the week before Christmas. Lazy a$$. No cookies or pies to bake now. I couldn’t believe his attitude. Have been trying since September 18 to get this oven fixed. It’s ridiculous. DO NOT BUY HERE!

Bought a dryer at the Sears Appliance center on Westport Rd. (Very nice staff, btw!) but wanted to pick it up today so they called the Oxmoor store to see if they had one in stock which they said they did. We paid and got a receipt and waited for thw email she said would come to let us know we could pick it up. And we waited, and waited. We went over to the store and they said they couldn’t do anything without the special email. They took out name and number and said they would call as soon as they got the confirmation. They never called. We hung out in town and waited all day instead of driving back home. I started calling around at 7 to find out what was going on since I just wasted my entire afternoon. Got ahold of one guy who seemed to get the wheels turning but nothing still by 8:30 and they closed at 9 so I made hubby drive back up to the pock up place. Went inside to find 2 guys lounging in their chairs playing games on their phones. And said that I needed help because I’ve waited long enough. One guy got up and went out into the warehouse with a dolley. I asked if he needed to see my order number for confirmation. He said «nope» and kept walking. Ummm. Ok? He came back a few minutes later with a box and loaded it inot my car. So… hopefully I have my dryer and this fun tale will keep you from wasting your day to pick up an appliance. What a pain.

SEARS! Holy crap this place is a ghost town! there are like three people working right now. The cashier in my line has spent the last five minutes selling this old man a credit card. The tool department is very sparse with inventory. There are several people wandering around looking for help.

It’s Sears. Nothing more nothing less. Average service but still informative. I only go to Sears for tools and lawn/​garden stuff but those items are good.

Looking for items to working on my garage storage and work bench! Found some good ideas.

This review applies only to the electronics department…
I found the department not to be stocked particularly well. It wasn’t bad, per se, but it was not stocked as well as other department stores. It seemed to have fewer TVs, fewer DVD players, fewer accessories, etc. than, say, Target. If you’re there, it’s a place to check out. If you’re not, don’t bother making a special trip.
On the flip side, the service there was fantastic. I went in looking for a DVD lens cleaner. While I didn’t find it, the employee who helped me was funny, helpful, attentive, and really friendly. And, I was approached within the first minute I was in the department. I was really surprised and happy with that.

This is a typical Sears department store at an indoor shopping mall. I never ever come to the mall for the purpose of visiting this store, but when I’m at the mall for other reasons, I always swing in just to browse around.
Just a few good notes:
* Good place to include with shopping for mattresses.
* There is always racks and racks of jackets and coats on clearance at the end of the season. Great place to browse for a good «toasty» deal.
One bad note:
* Maybe I’m wrong, but many items, from clothing to housewares, seem to be about a decade behind the times (at all Sears locations).