Tarc

Called TARC customer service after hours. Got that annoying computer voice. It transferred me to a CS Agent none of whom were on duty, I got a «please call back during normal hours» recording. Any idea what normal hours are? No detail on the recording — just «normal hours.» If «normal hours» for customer service are listed on the
, I’m not able to find any.
Groan. On top of the filthy bus stops, dated equipment and dead-​in-​the-​water smart card upgrade.

Terrible! One morning when I was going to work and the bus was running late due to traffic which I understand I was on the oldham county bus and I had to transfer to bus 18 @4^th and market Google maps was giving me directions the bus driver saw my ups badge and told me to get off and try to catch the bus on Preston street and I had no idea where that was because I’m new to Louisville I was stranded downtown walking around trying to find the bus and I have high functioning autism I was freaking out because I was late for work I called my dad and had to convince him to leave his work to come pick me up. I had too take work off that day because I was so worked up along with that people downtown were staring and some were making fun of me when I was upset. none of them new that I had autism. because of this experience I had to quit my job at ups. because there was other way to get to work.

The fare is so reasonable riding TARC. Eccentric people watching at its finest.
The buses that I’ve taken have all been on time. The drivers have all been helpful and friendly. There are plenty of routes to choose from to get where you need including Southern Indiana. I’ve even let my teen take the TARC when I couldn’t get her to places she needed to go. Their website has all the information you need.

Why can’t our public transportation be as convenient as it is in Europe? The Tarc is almost never on time and doesn’t advertise change in times or prices correctly. I wish the system functioned more consistently.