Action Tire & Auto

If I could give 0 stars I would! First off they made us pay upfront which initially I didn’t mind because we support local, small business especially since I work for a small business. I was surprised though that they couldn’t cover their own overhead. After 3 weeks and no word as to what was going on, we called to see how much longer until we were «back on the road» as their mechanic put it when he was guaranteeing the speediness of their work. Turns out they hadn’t even looked at it yet and it was still sitting there untouched. A week later when we called they said their mechanic had a personal and very sad event happen and so he hadn’t been at work which we were very sympathetic about. The problem arouse when the following week they called to say that it was not the transmission as was originally reported as the problem but rather the transfer case. They told us they had finally had a chance to look at it and it was not the transmission which is what they originally told us it was. They quoted us the same price to fix the t-​case as they would the transmission. I found this rather steep and after asking around it was about $ 1,200 more than other shops charge. We finally came to an agreement for a more reasonable price and they agreed to refund the remaining balance and promised the truck would be fixed the following Friday. I called on Tuesday to make sure things were going ok since their communication had notoriously been bad through the whole 5 (yes 5 weeks!!!) our truck had been in the shop and was told that everything was fine. Thursday rolls around, the day before they promised that the truck would be fixed, and we get a call saying that they could not fix it because they could not get the part. I was upset but by now really ready to move on. We went and had a tow truck pick up our vehicle and then asked for our money back. They could not cut us a check at that time but promised the money in full the next day. Later that evening we get a call saying the money they were refunding was $ 400 less than what we gave them. When I asked questions about why they deserved the $ 400 they quoted a diagnosis fee (which is totally fair) and a fee because they had to return the transmission. When I asked how the transmission being ordered was our fault they said it was because that is what we told them the problem was when we dropped the truck off. I explained that neither of us were mechanics and so was not sure why they just believed us and why the truck was not looked at before the part was ordered. They once again tried to blame us for it. I work in the medical field and let me tell you… I do not start chemo just because a patient reports that they googled what was wrong and think they have cancer. The owner of the shop tried to justify this by telling me that it was their recommendation that both the t-​case and the transmission be fixed and yet I have text messages from the mechanic saying that it would run ok for a year or so with just a new t-​case so that was not the position of their shop. After the owner yelled for some time and refused to tell me anymore of her reasoning she hung up on me. We will never be back there and I advise no one else to go there either! Go to a shop that can cover their overhead. Those businesses are normally more reputable.

5 or more stars! Was treated with respect, everyone was so eager to help, and they figured out the problem right away. I came from another local car repair place that wanted to rip me off and grossly misdiagnosed my car. Action Tire diagnosed the car correctly and did the job affordably. They even let me put money down and pay the rest later because it wasn’t quite pay day yet, and when you live paycheck to paycheck, unexpected expenses can be kind of financially devastating. I’m very thankful for these folks. They do good, honest work, AND they care about you. Would highly recommend. :)