McDonald’s

I’m not ashamed to admit I love McDs. Like I’ve said before it was my first real job as a kid. This McDonald’s was STELLAR! My wife went in their looking for a Shopkins Happy Meal Toy. Amazing what we’ll do for our kids isn’t it…
Anyway, the staff in this store went out of their way to find a specific toy for us. Very few stores will do this. The one employee was on her knees looking through all the Happy Meal boxes. Way above the call of duty!
The Manager brought out a full box of the toys to help us find the one we were missing. Who does that nowadays? We ordered two Happy Meals and as usual they were hot and fresh. McDonald’s has the best fries, hands down.
Thank you, from a loyal McDs customer! !

Since I can’t give zero stars ill have to give one. The customer service is the worst I have ever had. You wait at the register for 15 – 20 minutes (4 people in line) to place an order not one employee acknowledges you including the shift manager who is doing French fries. This is one restaurant i will not give another chance everytime you go in same problems. Staff needs to fired and a new crew who would appreciate there jobs needs to be hired.

To start, I’m not generally a picky person and my expectations of McDonalds are not that high, but this visit was just ridiculous. The cashier was high, he didn’t ask for here or to go on our order, didn’t ask what size meals, he just chose everything for us. The food prep person couldn’t figure out which meals were who’s, the food and coffee were cold, the drive through attendant was in an argument on a her cell phone while trying to take orders. The second cashier/​supervisor didn’t ask if I wanted cream or sugar in my coffee and got annoyed when I asked her for some. The Café was dirty, the soda was warm, and the employees served their friends without shoes on and then let them smoke weed on the patio. We only stop here a few times a year, passing through Lovelock, and all of our visits to this store have been pretty much the same.

Food and service aren’t up to the usual standards of most McDonalds. Bathrooms are dirty.

Just stopped there. Got cold fries. Dark haired older lady was not friendly. Two other customers had complaints ahead of us.

I don’t expect much when I go to McDonalds. A burger, some fries, and hopefully a tasty beverage to wash it down. I’m not big on McDonalds… but when you are on the road after a vacation full of partying, they help.
This is, hands down, the best McDonalds I have ever been to. I stopped by on my way to Boise from San Fran and had a $ 1.39 double cheeseburger that, I can only imagine, was meant for a celebrity. It was picture perfect and so delicious. The fries were crispy and tasted just as good as they did when I was a little kid.
I thought this must have been a fluke, so I stopped in again on my way back to San Fran, and sure enough, they delivered the goods. Same order, same quality. No three dollar lunch has a right to be this good, but these guys just care I guess. I will be stopping by this great little spot every time I do this drive.
If you’re in the area, fill up at the Chevron across the street and stop in to this place. They will remind you why you grew up loving McDonalds and will probably keep you from bothering with the horrible one you have down the street.

Usually ALWAYS stop here on roadtrips. Heavy set brunette cashier girl was extremely rude when she denied our breakfast order halfway through after we had been standing in line since 10:20 and the customers right in front of us ordered mcgriddles and hash browns galore. The bf board menu was still up and it just felt totally like denying our order was completely unessesary. Horrible customer service. So we walked. Passing through lovelock and not stopping next time.

We were just passing through as is the only reason to be in Lovelock, Unless you take up residence at the Prison (a la OJ Simpson)
We got prompt service and enjoyed a nice patio lunch in the late morning.
Food: 4
Service: 5
Atmosphere: 5

February 18, 2012 Saturday — breakfast 7:00 AM
2 adults
Atmosphere — 3 stars
Food — 5 stars
Service — 4 stars
Background — Driving across country from Reno NV to Minot ND and this was a pee caffeine break.
Atmosphere — The bathrooms sucked as the hot water only had cold water running from the tap. The hand dryers were just as cold. They are in a serious need of remodeling.
Food
Appetizer — None now
Main Course — We both ordered coffee and I went with a large caramel mocha. It was really good. It hit the spot for being nice and hot, the temperature lasted the whole drink, it was a cold morning and felt good.
Dessert — None now
Service — Our cashier was friendly and she also made our drinks. But seriously ding them for the lack of speed here. Other customers came and went while we waited for our drinks.
Future — Yeah it is a great location off the highway and the right distances from Reno NV.

There are a few places that stand out on the long route to Boise. Yes, this is one of them. There aren’t too many places to stop and get refreshments, or you know, use the facilities. Take advantage of this rest stop on the way.

Just driving through Lovelock and decided to try a Mocha Frappé. They were all sooooo sweet. After I ordered and payed the manager gave me a complimentary Carmel Frappé when I asked which one was better. That was really special. Thank you McDonalds.