Stansfield Tire Center, Inc.

Appalling customer service! Condescending, degrading, dishonest shop. Worst experience with an auto shop ever. My alignment was completely off and I went in to get it fixed. In addition, the traction control light was constantly on. After they supposedly completed an alignment, my traction control light was still on. They advised me to go to the dealer about the light. When I went to the dealer, the dealer ran a computerized wheel alignment assessment. The dealer indicated the alignment was dangerously off. The dealer completed the alignment for me and my car’s traction control light subsequently went off since the car was now properly aligned. The dealer insisted I go back to Stansfield to get my money back because I was clearly ripped off and put in a dangerous situation. When I arrived at Stansfield, I was treated deplorably. The 2 employees told me the dealers are all liars and how did I even know those alignment measurements were from my car? One of the employees said they couldn’t deal with me and stormed off. I was told I needed to learn a life lesson. I have never been treated in such a manner. It is astonishing that this shop is still in business. I would never recommend anyone ever go to this shop unless you want to be ripped off, degraded, and treated disgustingly. I will be certain to make sure my experience with this shop is known so others will not be taken advantage of.

We went to Stansfield for tires recently. Overall, we were very pleased with their products and service. No, they are not as convenient as NTB or TTW, but they have the best prices on brand name tires around and their work is top notch. Highly recommended.

I chose Stansfield Tire because Of Unilocal rave reviews. I arrived at 9:30 am and there was one other customer there. I struggled to get into the office and had to ask for help because the entrance is not handicap accessible. So if you are elderly, handicap or traveling with a baby carriage don’t go here. The people at the front desk were not friendly at all. They actually said I guess we can do your oil change and were not joking. I asked how long it would take and was told 30minutes maximum. After 45 minutes I asked how much longer it would take and was told 10 more minutes. Over an hour later I stood up to ask politely how much longer and was rudely rebuffed with «mam I don’t know what to tell you it will take as long as it takes». I hadn’t even said anything yet and was yelled at for standing up. When my car was done one attendant said «just get her out of here»!
Yikes! I really don’t feel like I deserved that treatment. I just moved to Lowell and was looking for a place to give my regular business. It will not be Stansfield Tire. They actually made me cry because they were so mean to me.

Great! Friendly and fast service. A kind mechanic took fifteen minutes out of his busy day to help me install windshield wipers on my car when it started to rain. I will go back!

As someone who knows nothing about cars, I am continually pleased with the honest service I have received from this shop. Family owned and ethical!

I moved to Lowell in 2006 and the first time I needed an oil change, I stopped by Stansfield Tire simply because it was close to my house. Five years later, I would never bring my car anywhere else. Like the other reviewer said, they do all types of repairs, and they do the repairs fast and with a friendly attitude.
The biggest reason I keep going back is that these guys are HONEST! They take the time to call and check with me before doing expensive repairs. When I first started going to Stansfield Tire, I was in school and did not have a lot of money to throw around. They understand that and never try to «sell» you extra services you don’t need.
I recently brought my car in, just a few minutes before closing time, because it had overheated. The next day they called me first thing in the morning to explain the problem and gave me several options. Eric had called around to many places to find the part I needed (a fan motor). He told me the range of prices from the dealership to the secondhand parts dealer so that I could make an informed decision. In the end I chose the dealer part because I wanted to get my car back faster. This was at about 3pm, and they went to get the part from the dealership and had my car ready by 5.
I really appreciate how they always take the time to explain the situation. I don’t know a lot about cars, and most repair places would take advantage of that to make an extra buck. At Stansfield Tire they will answer every question you have with patience.

Don’t let the name fool you — this is a full service auto repair shop.
Family-​owned and operated, these guys are good! They’ll tell you what your car needs (and try to estimate how much time you have before it moves from «think about» to «it’s time» status) and they’ll tell you what you don’t need (mfg recommends changing your oil every 5K rather than 3K so you’re not ready yet)
I’m a second generation customer and our family’s 4 cars don’t go anywhere else. Stansfields does great work at a fair price and you never have to wonder if you just had one of those ripoff experiences you read about because they realized the only thing you know about cars is how to start one.