Crown Point Health Suites

Crown Point is the ONLY CMS 5 Star rated Skilled Nursing Facility in the Lubbock. Great staff! Beautiful facility! Top notch services!

This is a very nice facility, but unfortunately the staff is just inadequate. My 92 year old grandmother was recently admitted here for rehab after surgery. The day we arrived on site, she was sent to her room and three hours later we had to ask the nurse to come explain how the facility works. This was actually an indication of how her whole stay would be. My grandmother needed assistance and could not do anything on her own for quite some time. She said that the nursing staff was very nice but provided inconsistent care and she consistently had to ask for help specifically regarding her meals and changing linens. The worst thing is that in their care, my grandmother fell and hit her head one evening and the whole situation was handled inappropriately. They said that they would send her to the ER, but never did and never alerted family until the following morning. In addition, they never iced the knot on her head, cleaned or bandaged her wound. She laid in her bed, in her own blood, continuing to bleed all night. The wound continued to bother her and bleed for the remainder of her time there and was never properly cared for. Five days later they did x-​rays to see if something was wrong– FIVE DAYS after an elderly person had a head injury. That is unacceptable. It has been almost a month since that incident and she still has a hematoma and large scab on her head. Based on what she said the rehab staff was very nice and helpful, but all of the other things she experienced reflect poor management, poor staff training and inadequate staffing for patients with this level of care.

Our family heard nothing but rave reviews for this place, but unfortunately, it has been a bad experience for our mother & ourselves. She honestly showed more healing progress in a ¹⁄₃ of the time at the hospital, than she has at Crown Point.
She experienced skin tears, bed sores, no preventive health care (ie; no meds for stool softners… constipation is serious thing, especially when on pain meds), pneumonia, blood clot, VRE infection, Cdef infection,& injured arm. She was dropped once & injured twice by staff. If you want to save yourself the heart ache of watching your loved one go thru this and dont want to see your loved one suffer, then please choose another facility.
I do have to say that the LVN’s did try very hard, but CP really needs to work with & see to it that their CNA’s are better trained at their job. We experienced two very rude & careless employees. All of the other CNA’s rated from kind to very kind & caring. There were few times that several of them were unprofessional in mannerism.
This is a very nice facility but we learned the hard way that pretty isnt always better :(
Like most of these places, it’s all about the money & all about being extremely helpful until they suck you in. Once youre there, then they are not as near as accommodating. Upper management was rude & acted as if we were a nuisance. They will also «assure» you that they will give you a 3 day notice prior to your discharge date if you are there for rehab under Medicare. Not so! Mother went to hospital. They packed our room up immediately after leaving. ½ of our belongings were lost and we only found out they we were discharged after going by CP to pick up needed items from the room the next day. Crown Point is not very professional & are not very compassionate. Again, it’s unfortunately, all about the money.

If you have ever had a grandparent or loved one who needs extended care (from a fall, surgery, illness, etc.) you know depressing most of these facilities are. Most care facilities have long hallways with patients scattered around and nobody really paying attention to them.
We had my grandfather transferred to Crown Point and I was impressed by the layout. There are 4 pods, each pod has about 20 residents. Each pod has its own commons area, computer area, and dining area. The cooks will cook anything to order (if they don’t have it, they will go find it) and they realize how important eating is to feeling better — like most everybody on Unilocal!— and insist on remaking any dish that is not cooked to there preference. It’s small and quaint place.
I have counted about one nurse to every 8 patients at Crown Point where others places I have visited have a ratio of about 1:16.
Other then the sadness associated with visiting your loved one who is not at the best health, this place reminds me a summer camp — tone of activities for patients, things for the family & patient (wine and cheese tonight!), NFL network, & friendly counselors.
From my experience, this is the best in town.