La Quinta Inn Lubbock – Downtown Civic Center

Sorry, but just don’t. Got put in a dirty room. I mean filthy. Nice apology email after I took their satisfaction survey but I should have just asked for my money back and stayed somewhere else.

The night clerk was friendly but the room was dirty. The shower trickles water and does not stay warm. It’s also a shady neighborhood and a lot of «suspect» activity seemed to take place outside the door at 3am.
Go elsewhere

I took my daughter and mother here for a look at Texas Tech. We were abruptly woken up at 9:30 by a loud banging on the door. A man with no marked hotel clothes on was at our door. He said «sorry we will take something off your room» and then ran away. Ten minutes later. A lady slipped a key in our door and opened our door! Thank goodness we had the safety lock on! We were already so scared and shaken up by this point! We called the office who actually put us on hold! After we told them some one was trying to get in our room!!! There was no way we could sleep. I tried but could not. At 11:00 Pm more banging on our door. My daughter jumped and ran to the bathroom scared and me to the door. It was the same guy saying it was bringing us pillows! That I didn’t even ask for! We got no sleep! The front desk was no help keeping us safe! The manager said he would call Priceline to get me a refund issued and he didn’t. My lawyer has written letters to Laquinta and they do not care. Most awful hotel chain ever. They do not hold their staff accountable for their staff members actions at all! And do not care about their customers! The photo is what I did after we got back to our room after we went at mid night to complain to the front desk. We were then locked out, because our key card did not work because our room was rented to some one else. Do not stay here!

We got to our room & instantly could see that the carpet had not been vacuumed & there was blood all over the bed sheets & covers.
They changed our room… and the carpet was still dirty & little stains on the bed.

This property is very run down and dirty. I stayed here before, about 15 years ago, and it was fine. But it has become very run down. The exterior needs painting and maintenance. There were cigarette butts all over the stairway up to our room. Although in the morning I did see someone picking those up. Why not put an ashtray out somewhere so smokers don’t just litter up the place making it stink and look bad?
The room was small, and the carpets were very dirty. The bathroom floor had not been swept. There were water spots on the mirror. Even the carpet in the common area looked as if it had not been vacuumed. We looked at the breakfast options and decided to go somewhere else.
I won’t be staying here again.

2 stars because of the friendly night desk clerk. He knew who we were as soon as we walked in. We had 2 rooms reserved but I am only reviewing the one we stayed in and our experience. I didn’t ask the others about their room.
When we got to our room it was dirty. The carpet had not been vacuumed in who knows how long. There was a used qtip on the floor next to the bathroom and a french fry by the 2^nd bed along with lint and hair. Dust all over everything, the chairs, the tv and dresser. The bathroom floor had not been swept or mopped either there was hair and pubic hair on the floor. The counters were not wiped down. There was coffee grounds around the coffee pot. In the tub the soap holder had a thick layer of soap scumb. The only thing positive thing I can say about it was that the beds were very comfortable.
In the morning we all went to their complementary breakfast which was really nice. They had blueberry muffins, fresh fruit, orange juice, coffee, cereal and waffle irons for fresh waffles in the shape of Texas. The bad thing about it was this little gray haired woman (name tag said Karen) that was running around cleaning and restocking items but she did it in a way that made you feel uncomfortable. Not one friendly word came out of that woman’s mouth. She scolded customers as she went along her duties. Precisely at 10 a.m. she made us leave. Grabbing stuff off our table and throwing chairs on top of other tables saying she had to mop. I mean really? We understand the breakfast was over at 10 but come on. We were trying to relax after a long drive the previous evening.
I would’ve given it 1 star if it weren’t for the young man who checked us in and the nice breakfast we were TRYING to enjoy.

We have stayed here 3 out of the past 4 weekends for various trips to Lubbock. The rooms are always clean and the staff is super friendly. Pancake House across the street doesn’t hurt anything either.

3.5÷5 stars
This was a good stop in Lubbock. The beds were small but comfortable and the room was clean enough. Bath towels are a bit small too. More like child-​sized.
When I checked in (late night) the gentleman at the front desk was extraordinarily nice. As far as «cheap and cheerful» hotel chains go, La Quinta is definitely my favorite. They are pretty consistent in quality overall. The hotel was nothing special to look at from the outside, but the room was standard and acceptable.

Very disappointed in this hotel. First we needed adjoining rooms and when the reservation was made it was on there. We were told we would have it. At check in we were told the call center Always says stuff like that but its no guarantee and more so that we should have called the hotel directly to reserve.
The rooms are small and the restroom even smaller. One misstep and you fall into the tub. There was dirty tissue in the restroom.
Also they cannot use the pool due to some licensing issue.
Then the laundry issue. There’s no laundry. The MCM Elegante came through and allowed me to use their laundry room. Needless to say I will be checking out of this hotel in the morning and staying at the Elegante.

Room was very spacious and clean, our only problem was the walls were paper thin and the mini fridge did not work. We told front desk and they were very responsive. Felt like it was a little pricey for what we got but there must have been something going on in town that weekend.

I will never stay in this hotel again! I was forced to stay here because
messed my reservations up. It was a smoking room and the lights in the bathroom did not work, the TV would not come on at all! I called the office because the next day by 3 my room had not been clean. I called the office to speak to a manager and a lady answered with a attitude. Never again will I stay in this hotel brand again! If I could rate it as a 0 I would

This is an older motel with no frills. The rooms smell musty and probably have remnants of cigarette smoke. The WiFi is painfully slow at times. We waited too long to get a room at our regular places and ended up here. It’s fairly decent but over priced. I can’t imagine coming here for a conference at the convention center.

Having read reviews beforehand, I was kind of nervous to stay at this hotel, but I needed a dog friendly hotel same day and it was better than the one other option I found. I called while on the road to make sure they saw my note about being a late arrival and having a dog. The woman who answered the phone was probably the nicest, most well spoken person I’d ever dealt with regarding a business via phone.
After being caught behind three of the drunkest drivers I’ve ever encountered, I was not expecting much from anything in Lubbock. Frankly, I don’t know how anyone makes it out of there alive on Saturday nights. But, when we got to the hotel, the staff was friendly and got us checked in quite quickly. The room was decently clean and for a girl who’s used to family stays in Motel 6, it was like staying in a palace. The color palate was festive and fun, the beds were very comfy, and the rooms we sufficiently quiet.
Besides the traffic jam in the small drive way out front, check out the next morning was even more efficient than check in the night before. Overall, I was pretty happy with my stay at LaQuinta and would gladly stay there again.

I’m giving this hotel a 3 star rating because the beds were so comfy!!! The hotel was slight run down and looks a little sketchy from the outside, but the rooms were a lot nicer than I was expecting. We came in late and had to leave early so we just needed a place to get a good rest, and this place did just that!

Pros:
Check in was easy
Pleasant staff
Dog friendly
Cons:
Not the best curb appeal
Our bathroom was dirty
You can tell they are trying hard to keep up with the needs of the patrons. I applaud their efforts on the newly renovated rooms because they were done well. The thing that really bugs me is the fact that our bathroom was dirty. I understand that the housekeeping staff has a lot to do, but come on. I feel like you should treat each room you clean as if you were going to be the one staying in it, but maybe I’m too critical of stuff.
Overall the hotel is fine if nothing else is available, but I definitely won’t be staying here again when I visit Lubbock.
Changed my review from 3 to 2 stars due to the lack of hot water in our room.

In the interests of being good spirited I’ll adhere to the rule of two positives for each negative:
Pros:
Check-​In was simple, I recieved a txt when my room was ready.
Staff is pleasant.
Room was clean.
Access to property is great.
Affordable.
Cons:
Wifi is TERRIBLE.
Property in need of cosmetic maintenance.
It’s below what I’ve come to expect as standard for other La Quintas the past few years.
In short for business purposes I would stay again considering there isn’t much reasonable alternative in Lubbock.

I have had multiple employees stay here on several occasions. NEVER AGAIN! One of the housekeeping staff sole my employees entire luggage (including laptop, iPad, clothing, etc, approx value $ 1,500+) the local manager was zero help. He did however refer the issue to corporate risk management. After police reports and delayed deliberation, they did reimburse our employee for a portion of his loss. Certain locations on the property have inoperative or nonexistent security cameras. I had 6 rooms bikes for that week and I will never spend my money at this location again.

I do not recommend this place to anyone! Old place, smoky smell to the room and sink leaked. The executive room was more of an extended stay room and the carpet was nasty, refrigerator was frozen and missing most of shelves! Not the La Quinta I expected! No stars!

Staff was friendly enough. Breakfast was pretty good. But I do have some issues with the rooms. I originally had a decent room with a fridge, microwave, etc. Things you would expect for $ 80 a night. But the room smelled like smoke (it was a non smoking room). So they moved me to the same standard room, except it didn’t have a microwave, fridge, or iron board/​iron. Pretty disappointed in that. Also, no elevators so please take note. Otherwise, it was a decent experience. It’s very close to Texas Tech and right across the street from Walmart. The restaurant «Denny’s» is part of the hotel, so that is also convenient. The wireless internet is good, kind of slow but at least it works well enough.

I’m giving this three stars since the room was better than I expected. The place doesn’t look that great from the outside, and it’s not in the best part of town. The parking needs repaving. To top it off, when we checked in we were told we couldn’t have a non-​smoking room. I was about ready to cancel the reservation and make a claim against Expedia or La Quinta, but decided to check out the room first.
I was pleasantly surprised. There was no noticeable smoke smell. The room had recently been remodeled with fresh paint, carpets and furniture. The bed was very comfortable, and since the room was on the end it was very quiet despite the hotel being full.
Nothing fancy, but a clean, comfortable room is what it’s all about, and for that I have to give the management kudos. I also like being able to walk across the parking lot to get a full breakfast at Denny’s.
The Hawthorne is still my favorite reasonably priced place to stay in Lubbock, but I’d be willing to give this La Quinta another shot if one of the nicer hotels aren’t available.