Lubbock Wrecker Service

What a messed up business. Very very unaccommodating. There staff has absolutely no people skills whatsoever. The city of Lubbock uses them for towing. Please, don’t ever waste your time with these people.

I was driving out of Lamesa today (5÷23÷15) at about 1 – 2 o’clock pm. I had the (dis) pleasure of following a Lubbock Wrecker Service truck heading toward Lubbock. The driver would actually go out of his way to impede traffic, drive unsafe and gesture to other drivers. I was in no hurry so I sat back and watched this for miles. He would drive behind slower vehicles in the right hand lane, and when somebody would start to go around him, he would ease over and match the slow vehicle’s speed. He almost caused several accidents. A couple of cars were getting annoyed at this idiot and would try to pass on his right. He would then change lanes again causing the cars to either drive off the road or slam on their brakes to avoid him. I finally called the DPS because I thought he was going to kill somebody. I have never used Lubbock Wrecker Service, and after today, I never will.

So very disappointed with the service received from Lubbock Wrecker. If you have a choice in wrecker service provider I would definitely recommend someone other than Lubbock Wrecker. The driver was extremely unprofessional and rude. Their main objective is to get connected to your car and take off without a word.
I actually asked them to take my vehicle to another location (not their yard), they said I had to pay cash right then, gave me a price and before I could get back with the money they took off with my car. It was an awful experience tacted on to an already scary situation. I hate that anyone has to deal with this kind of service especially when they have to pay for it. Absolutely unacceptable.

I would highly recommend NOT using this company. I knew from past experiences from both myself and others that the employees are highly rude and unhelpful. However, I never really considered them dangerous until today. The weather has been pretty bad recently with a lot of snow and ice causing multiple wrecks all over town. Driving my truck on the Marsha Sharp near the Quaker exit where construction brings the lanes down to one is where the tow truck driver almost ran me off the road. I was in the only open lane and he was behind me at first tailgating very closely. Then, he gets in the exit lane next to me as if hes getting off on Quaker but then speeds up and gets BACK in the lane we were previously in in front of me effectively cutting me off and almost ramming my truck in the process. He was already in the lane he needed. Why switch lanes especially if the weather is bad and the roads patched with ice? I called up Lubbock Wrecker to complain and they blew me off saying he was just probably in a hurry to a wreck or something. Seriously, they weren’t even bothered by it in the least and took my complaint as nothing. Neither my life nor your lives are of any consequence to this business if they don’t take seriously the dangerous behavior of their truck drivers. I would leave this company with a 0 star rating if i could.

They tow cars off w/​o the owner’s permission, which in my book makes them car thieves. You can tell they know they’re in the wrong because of the precautions they take to protect themselves from you when you come get your car. Heavy glass and a speaker system separate you from the slimeball who’s there to take the cash from you in exchange for your stolen car. You know what’s really funny? They seem truly surprised when you don’t kiss their asses when you come pay them to get the car they stole from you in the first place. They take cash or credit cards. I wouldn’t trust these guys with my credit card number even if I needed to buy a kidney from them. .
What was also interesting is the way they treat you after you pay the extortion money. This little clown shows up in a golf cart and offers to give you a ride to your stolen vehicle. They try to act like this is an element of customer service: in reality, they just want to keep an eye on you to make sure you don’t vandalize anything on the way to your car, on the off chance you might be angry you just had to pay to get YOUR own car, you know… the one that they stole from you? How do I know this is just to keep an eye on you? Because I told the guy to shove it up his ass, and yet, he followed me the whole way back to MY vehicle. Yes, the very one they stole from me.
These people are trash. I only gave them 1 star because I couldn’t give the turds a zero.