Regal Pet Resort

Would never take my pets anywhere else!!! Another local kennel fed my golden the wrong food which made him sick for days. I can trust Regal to care for him exactly as I would!

We have taken our dog to Regal for boarding for the last 1.5 years, and we love it there. Yes, it might be a little bit pricey, but it is worth the peace of mind! I call them everyday to check in; they go see how he is doing and report back about his eating and whether he has been playing or resting. I ABSOLUTELY LOVE that each dog has their own indoor and outdoor space, so my dog can go to the bathroom whenever he wants and get fresh air as often as he pleases. They have lots of add-​ons that we don’t usually get, but when we boarded him for our wedding, we had them send us a text picture of him, and they even put a bow on him for the pic! I definitely recommend Regal as the place to board your dog!

I have taken my dog to Regal for almost 5 years and have always been so, so happy with them! I’ve never once worried about my dog when leaving him for grooming, doggy day care, or boarding. They’ve always gone out of their way to make sure he is happy and healthy! I love that they are so strict on immunizations — I don’t have to worry about my Cooper being around any dogs that may not be up to date.
Some reviews mention price, but just remember that you get what you pay for. And you are paying for people who truly love your dog and will treat them like family.
I just moved about 4 hours away from Lubbock and started looking for a new groomer closer to home — unfortunately, I will have to face the sad reality that I won’t find another place like Regal!

DO NOT TRUST THEM WITH YOUR ANIMALS! Horrible owner, terrible customer service, grooming services are AWFUL (never ever let Morgan touch your dogs), and the smell of urine is disgusting. They don’t care about your animal, all they want is your money. Can’t believe I supported this awful business and I want everyone to know to stay away and find another option. REGAL PET RESORT IS DEFIANTLY NOT REGAL.

Since I adopted my first puppy, a pitbull mix, Todd and his crew went above and beyond the call of duty. They are reliable and friendly, and their rates are quite competitive. Now I have three dogs, and they always stay with Regal and always come home happy and never stressed out. Even my oldest, who can be difficult with non-​family, loves them. The only inconvenience is that it’s a bit out of the way, but for a really reasonable fee I can save myself the drive.

Good work, great service, and good price… rare trifecta!

Everything went great until it came time to pay. Their explanation on how you pay for «nights stayed» is bad. There is definitely a surprise factor when you pick up because we were told we would pay for each night they stayed (we asked specifically)…dropped dogs off on Friday and picked up on Sunday… two nights right? Welp, we paid (they gouged) for three «nights». Typical Lubbock shop who think people will just pay whatever. We will not be going back. We were just supposed to assume that Sunday was a charge. Tipton from here on out. Nothing worse than paying more than you expected ($ 60 additional) when you pick up. There are a lot of younger folks working there so maybe not the best communication, but when I call disapproving of the charge, it’s oh well that’s too bad, and zero customer service like waiving that charge for misunderstanding so I would return in the future. Bad business. Decent facilities though.

Best place in town or anywhere else. Great staff. Kay is the BEST groomer EVER

I wish I could give more than 5 stars! Regal Pet Resort has been a lifesaver when it comes to keeping my 2 baby yorkies, Sugar and Taz. It was very hard to leave them for the first time, and still is just because I miss them, but when i see how happy they get when we arrive at Regal it puts me at ease. I feel that the staff geniunely loves my puppies and gives them the attention that they need when they’re away from home. If I can help it I will never take them anywhere else. The only reason I would do that is if they were totally booked. Which can happen there and that’s a good thing! People are starting to realize what a great place this is for their pets so they fill up pretty quickly! I had an incident a few weeks ago when Regal was out of the room size that I needed for my puppies. Not wanting to spend the money on the bigger room for (6 days) I started to check out other ‘resorts’ in Lubbock. After many frustrating phone calls I realized that the money, in comparison to how my puppies would be taken care of, was no object. Other resorts or hotels keep their animals in kennels or crates all day and take them outside about 3 or 4 times a day. depending on how many animals they have. This while also charging the same as Regal if not more! I couldn’t stand the thought of my puppies being ‘locked’ up all day. At Regal they have the choice to go outside to their own private grassy area, or come back inside via doggy door. I am very comfortable leaving my precious pets there when I need to leave town. Please give them a chance before you try anywhere else. You won’t regret it… and neither will your pet!

Our pets LOVE the Regal Pet Resort! We have a 1yr old Lab and a 4yr old Brittany Spaniel. Before we adopted the Brittany, we used lots of regal services for our lab.
We first took her to another «kennel» in Lubbock and I cried the whole time she was there because it was dirty and I knew she was not happy. BUT after discovering Regal we have never taken our pets anywhere else! Todd and his family/​staff are amazing and such great people. They love animals and you can tell by the way they run their business. We often took our lab for their «daycare» services so she could enteract with other dogs. They are great about getting information about your animal and careful to choose which other animals they can play with. She loved visiting her «friends» at regal and would get so excited when we got past 100^th street because she knew where we were headed! Everytime I picked her up she was happy and tired! Which I SO appreciated!
We use their weekend kennel services and it is fantastic. The prices are a little steep which is the only reason I gave them 4 stars. They are attentive when you bring in your animal and really get to know you and your animals. They always wrote down any notes I gave them for bones/​treats/​meds etc. I never worried about our dogs while they stayed at regal– I knew they were being well taken care of! Todd always knows our pups and us when we come in and is very patient with our sometimes hyper pups!
They are also great about keeping records of the shots and such, Todd even called to remind me one week that our pup needed a second immunization for an upcoming stay! :)
I can’t say enough great things about Regal– they are truely a home away from home for our dogs and they love a trip to see Todd and the staff. If you’re searching for a great place– Regal Pet Resort is it! Thank you Regal for bringing a great place for pets to Lubbock!