Suddenlink West Texas

Terrible terrible service. Lubbock is a corrupted city monopolizing on high one sided prices. Service is terrible, business is outdated, and the customer service is the worst.
I would give it a 0 star if possible, so glad I’m not living her and dealing with them for much longer

I cancelled my Suddenlink service in August of this year when I moved to California. After we moved here, it appeared that internet service might be available from Suddenlink, & because I had positive experience with them, I called to inquire about service. I gave them my new contact information & asked about service. I was informed that they didn’t cover my area. A few weeks later I got a bill for $ 45.86 from Suddenlink. That seemed odd because we had canceled the service & because I was on an automatic payment system with them. I called Suddenlink & talked to a service representative. She said that my account was closed & that I did not owe anything. She told me that she thought this bill might have been generated after the cancellation because the data was not in the system yet. She said to call back if I got another bill, but not to worry about it. That was my last communication with Suddenlink.
Then in October I got a collection letter saying that I owed $ 45.86 & that they were going to damage my credit. Their form letter said, «Your cable provider has made several attempts to contact you…» I have had two conversations with Suddenlink that I initiated over the last 2 months. The phone system informed me that the conversations would be recorded, so there should be proof of those calls. Is it still a lie when it is just a form letter? I think so.
Suddenlink automatically debited my account $ 65.52 on August 5^th & $ 65.52 on September 4^th. I have paid for all service from Suddenlink & I own my equipment. This bill was generated in error & I do not owe it. I contacted Suddenlink after receiving it & was told that it was in error. Now I am being threatened with damage to my credit rating with no justification & with a blatant lie about a failure to communicate that did not exist. Lying in order to extort money is illegal.
If you were considering using Suddenlink, I advise you not to. I paid them automatically for over 5 ½ years & my reward for being a good customer is a collection company harassing me. I have contacted the Better Business Bureau, but wanted to share this here as well. I definitely want to spread the word.